danny9
Go Ahead, Make My Day
Premium
join:2002-07-14
Clinton Township, MI
clubs: 
 ·VoicePulse
| Same problems
Had many of the same problems. Got tired of caller ID problems and people not being able to hear me. I cancelled BV on 8/2. I too ordered VoicePulse and have been using it since 7/27. So far it's been great. Sound quality is excellent and all features I have tried actually work. I think you'll be happy with this choice. Good Luck! 
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To Think or not to Think: That is the real question. VoicePulse 07/29/04 |
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stickside
join:2000-11-10
Worcester, MA
| Damn, I guess I am very fortunate. I've had BroadVoice for 4 months now, and I've never had any problems. Caller ID is now working(both outgoing and incoming). As for the guy who did the original review and saying that BroadVoice does not return phone calls....he's full of crap! When I called about caller ID, someone called me back within the hour and told me that it would be fixed this summer...and it was. Take a look at the majority of the reviews on here. Most people are satisfied with their service. I know I am. They couldn't get an overall rating of 80% if they sucked. Besides, any brand new company goes through growing pains. Take a look at how long it took Verizon to straighten out their DSL issues. |
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Tom867
join:2004-05-25
Edison, NJ
·Vonage
·Comcast Digital Vo..
·BroadVoice
| reply to stickside
Broadvoice did not call me back most of the time except for one instance. Why the hell would I lie about some thing as trivial as this? Only had Voicepulse for one day and I'll be forced to get the $24.99 plan. On Broadvoice is was only $10. Although, what good is a cheap $10 phone service if it doesn't work at all? I'd rather pay some extra money, securing the fact that I'll always have a phone service working and there when I need it. Maybe I'll have that security with Voicepulse, but I'll never have that Broadvoice. |
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bvuser
@rr.com
| been using BV for several months now. I have not had any of the problems you speak of. I have had to call tech support and sometimes it is hard to get them. I try back later and I am able to get in. $12 for 2 numbers and unlimited in-state can't be beat. Even if there is an outage every now and then it is better than my $40 landline with very few features and no LD and is better than TimeWarner's service for $40. For $12 I can afford the extra cell minutes if there is downtime. Although in the past few months there has never been a time I have picked it up that it didn't work. I have even run the ATA behind a linux firewall with no problems. I would be curious of your packet loss and jitter and latency from your connection to BV's node. |
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Doubledee32
join:2002-06-20
Charlotte, NC
| A friend of mine had nothing but problems with Broadvox and finally as a last straw after numerous justifiable complaints this was the final straw for her-Subject: $59.95
Description:
$59.95 was charged on my bank account and has caused checks to bounce. This was not only not supposed to be charged in the first place, but the charge was supposed to be reversed. Please take care of this immediately. Your help is appreciated.
Resolution:
8/11/2004 10:18:08 PM -- admin ---
The 59.95 is a core deposit as you have two of our other devices, three total now. The fee is reversed when you return the other devices.
Additionally I see you have had MANY tickets open, we have replaced your device multiple times, and you continue to report service problems. Static and the like can only come from your end, it is not a byproduct of any problem that can happen on the digital portion of the call (our side). There are other characteristics that can happen however this is not one of them.
Additionally we do not have ongoing problems such as this with any subscriber, and therefore can only conclude that some issue exists on your end, and we have not been able to determine what that issue is.
The only thing that we can really suggest at this point is to terminate service, and have you return the adapters. We have exhausted all possible avenues in correcting the issues that you have reported, and have no open issues on our end that would indicate problems for you.-So after this she decided to switch to Callvantage which I have and love!!! |
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Sashok
join:2001-08-25
West Bloomfield, MI
| reply to stickside
Stickside, no one is "full of crap" here. I had BroadVoice for over a month (which means I never got the refund for their 30 day trial), and the service was terrible. I too had many of those same problems. The worst of all was the "all circuits busy" error. But that was not the only problem. The poor website, non-working caller id, the promises of getting things fixed (infamous "it will be done in two weeks"), etc. really got me angry. Oh, and when I did call, many times their voice-mail would just turn on. On one occasion I left two voice mails in two days, and no one called me back, NO ONE!
Anyways, I took the hit, and canceled their service after about 6-8 weeks. For about a month I have had Vonage, and it has been working great. Caller ID works, no dropped calls, no "circuit busy" errors. Like the original poster said, there is no point in having their cheap service, if it doesn't work at all.
And their service is not at 80% anymore, its at 77%. When I ordered BroadVoice service, it was at 89%. I guess if most people really like the service, the percent approval rating would probably go up, or not. What do you think stickside?
Alex |
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s
@convergentnet.com | reply to Doubledee32
...Broadvox...
Looks like you're talking about different company |
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mitchflorida
join:2004-09-01
Deerfield Beach, FL
| reply to Sashok
I have had Broadvoice service and I am very satisfied. I think a lot of the complainers have complicated set-ups with alarms, routers, hubs , etc.
My only gripe about service is the cost of installation, plus the ata has to be returned if you cancel, or you are billed another $50. Oh well.
Broadvoice is not a monopoly, there are about 30 other competitors. I am tired of all the whining from these people. If you don't like the service cancel, and give your $11.50 a month to someone else! |
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stickside
join:2000-11-10
Worcester, MA | reply to Sashok
What do I think? Hmmmmm....I think you didn't give broadvoice enough of a chance. They now have a gold medal rating. Apparently they don't suck like you think. |
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davelissa
join:2004-10-13
Houston, TX
| reply to mitchflorida
For new readers: I suggest a BYOD, specifically the SPA-2100 if you don't have a router. Also, if you get it, you have two lines to play with.
I have had problems with Broadvoice, but after reading the forum on Voxilla, I usually fix it yourself.
True, Customer Service is an oxymoron (as opposed to a normal moron) at Broadvoice.
True, sometimes Voice Mail goes down.
But all in all, $23/month to call 20 countries is a great deal!
Of course, if you don't work at home like me, you will find it difficult to experiment, read up and learn!
Dave |
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