-----Original Message-----
From: Kelly M.
Sent: Thursday, August 05, 2004 11:07 AM
To: David Nason
Subject: Re: Misrepresentation of eAcceleration products

Dear Mr. Nason,

Thanks for your inquiry. Your products have changed significantly and we can remove them from detection.

Your product has been evaluated and the research team has issued a "pass."

Our practice is such that your product's description should be removed in the next day or so, and that your product will no longer be detected in the next DAT build which usually occurs tommorow (Friday), though we are nearly certain that it will be eliminated within the next 14, provided that people update their DAT files regularly.

While it is possible for the system to redetect due to the number of applications and the smaller number of filenames, you should be in good shape from here forward.

As always, please feel free to respond with any questions or concerns you might have.

Best,

Ms. Kelly M.
Product Manager, Research

said by davidnason :

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Originally posted 2004-08-04 22:59:35

I guess this is as good a time to introduce myself as a new member of these forums as any.

I am an employee of eAcceleration Corporation; in fact, I was hired about 6 months ago as the CTO of eAcceleration. My name is David Nason, and I’m sure you can get a pretty good idea of my background by googling me.

As you can see, I’ve made no attempt to use a handle or to hide my email address. I will welcome any reasonable questions and discussions regarding eAcceleration, Stop-Sign, or any of our other product brands. I will try to pay regular attention to questions on this forum, as well as direct email (davidnason@eacceleration.com).

I would like to thank those of you in this forum who have been willing to reexamine eAcceleration and Stop-Sign. The company has reorganized in the recent past and is making a serious effort to correct its image. Many of the issues described in detail on these forums are a result (1) marketing practices that were then either new or frequently practiced in the industry, or (2) conflict or otherwise negative interaction with other applications, or (3) coding issues. As a result, eAcceleration recognized that many of its past practices needed to be changed and has made many dramatic changes in its organization, structure, and strategy to meet the needs.

I am not going to get into a discussion of why or what, regarding the past. I will discuss our present and future.

•eAcceleration Corporation has several products and brands. Virtually all are available through our main product, eAcceleration Subscription Service. Our brands include:

Stop-Sign - anti-virus, spyware remover, popup blocker, spam blocker, firewall
Veloz - computer speedup service
Kon-X - dialup ISP and email
MegDat - which includes Online Backup
OOdlz - ad-free games (online and local) and T4C

•eAcceleration Subscription Service has a large subscriber base. Our subscribers have full and unlimited use of all the brands/products listed above. They also get real-time telephone and live chat technical support.

•eAcceleration has a high-quality AV/research team. We are in the process of submitting our anti-virus product to ICSA, VirusBulletin, and checkvir.com for certification. Our technical staff, from management on down, has been completely revamped and is highly capable and efficient.

•We have begun communications with PestPatrol, COAST, and other anti-spyware entities in an attempt to have open and honest dialog aimed at changing their reporting of our current applications.

•I am willing to make available any non-proprietary source code to review, including the source to our “Wren” download component that has been discussed so prolifically on this forum.

I look forward to hearing from you.

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said by mers2 :

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Perhaps a trial would be a good start.

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said by dadkins :

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Then why when one goes to this site...

and one clicks on the "Scan Now" button, they still download a trojan(As reported by Kaspersky Labs?

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said by davidnason :

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Many of the issues described in detail on these forums are a result (1) marketing practices that were then either new or frequently practiced in the industry, or (2) conflict or otherwise negative interaction with other applications, or (3) coding issues. As a result, eAcceleration recognized that many of its past practices needed to be changed and has made many dramatic changes in its organization, structure, and strategy to meet the needs.

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said by catseyenu :

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said by davidnason :

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Many of the issues described in detail on these forums are a result (1) marketing practices that were then either new or frequently practiced in the industry, or (2) conflict or otherwise negative interaction with other applications, or (3) coding issues. As a result, eAcceleration recognized that many of its past practices needed to be changed and has made many dramatic changes in its organization, structure, and strategy to meet the needs.

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While I welcome changes to remedy the "past", sugar coating past deceptive and predatory practices doesn't make it any easier to swallow.

I'm reminded of the story of the snake and the frog...

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said by dadkins :

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Then why when one goes to this site...

and one clicks on the "Scan Now" button, they still download a trojan(As reported by Kaspersky Labs?

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said by SnowyOne :

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"(I think everyone would agree that PestPatrol meets that criterion)."

Me thinks an answer to my question above deserves a response.

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