Company Forums » Companies beginning with C » Cavalier Telephone > Cavalier and the MPAA

Cavalier and the MPAA

Wow, very suprising.

You might be the first person to get a notice/shut off as a Cavtel user!

I woulda thought Cavtel would be under the radar, since there maybe what...5,000 users? I dunno, but not nearly the same amount as Comcast or Verizon, and definitely not the same amount of bandwidth usage. (shameless jab at our ReachDSL speeds.)

Anyways, definitely contest it, as if they can't support their claims, and Cavtel won't reinstate your line, sue them...they're an LLC, they have deep pockets.
--
"I triple guarantee you, there are no American soldiers in Baghdad." - Muhammed Saeed al-Sahaf, Iraqi Information Minister

reply to ropeguru
I wouldn't sue Cavtel. They are just covering their butts. I want an MPAA or Columbia lawyer to have to show up. Doesn't matter whether or not I win. Just the satisfaction of being able to tell one of their lawyer slime balls just how I fell about this.

Well, I would be a little angry at Cavtel for giving into the MPAA so easily. At least have a spine and try to be proponents for us, their customers......ya know???
--
"I triple guarantee you, there are no American soldiers in Baghdad." - Muhammed Saeed al-Sahaf, Iraqi Information Minister

That, I have to agree with. They are like most though. Just roll over and die. Took them over an hour to get my line back on. Once I have the info tomorrow about the filename, date they say it was on my system and everything else, I will look in my Astaro Firewall logs and see when, or if, they attempted to break into my network.

Me thinks they are randomly picking IP addresses to send to ISP's to make the numbers look over inflated.

That's crazy.

reply to ropeguru
Rope, I hope you at least insist that Cav credit your acct for a month. What the 'dogg says is correct: you are Cav's customer, you make their business viable and they are in a "partnership", of a sort, with you and their other customers. To do the bidding of a copyright holder just because the copyright holder says so & compromise the relationship with their customer base is wrong-headed. They should get that message loud & clear from customers who suffer service interruptions just because some copyright holder made an accusation. Hell, I could serve your ISP a letter saying IP#_._._._ misused my licensed material.

I'm glad they quickly restored your service, but still - that they altered your service at all ought to result in some pain for them as it's the wrong reaction to an allegation from some copyright holder.

I do know that someone else was informed about having movies on their HD and was turned off. Same deal, called in, got the info on what files they were talking about. They did have the files and just removed anything MPAA might be looking for from their upload folder. Service was resored pretty quickly.

reply to ropeguru
Well everyone, I have even more info. Looks like this was Cavalier's screw up.

said by Bryan Placko, Cavalier Telephone:

---

This is regarding the report of file sharing that was sent to us from
Columbia Pictures. The only information we receive is an email containing
the date, time, and ip along with the name of the file being shared. I then
search our database for who the IP belongs to. The search matched the IP to
your customer information. Beyond that I dont have much more information I
can give. Hope this helps.

Bryan Placko
ISP Support Tech

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said by Robert Webb, reply to Cavalier:

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Thank you for giving me this info. However, I think you
need to update your records there. I have my own domain
name tied to my IP address that is xxxx.com, by which
you can verify in the headers of this email that I am
writing. See below for the IP address that is on my
account and that I am using.

U:\>ping xxxxx.com

Pinging xxxxxx.com [66.173.154.xxx] with 32 bytes of
data:

Reply from 66.173.154.xxx: bytes=32 time=25ms TTL=52
Reply from 66.173.154.xxx: bytes=32 time=27ms TTL=52
Reply from 66.173.154.xxx: bytes=32 time=24ms TTL=52
Reply from 66.173.154.xxx: bytes=32 time=24ms TTL=52

Ping statistics for 66.173.154.xxx:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 27ms, Average = 25ms

So because Cavalier cannot keep their database straight,
you took my line down and have accused me of stealing
copyrighted material that I do not have and never will
have. I take pride in my home network and even use a
commercial grade firewall to keep out hackers and viruses.

To this I expect a written apology written on Cavalier
letterhead and proof that your database has been correct
so that this will NEVER happen again. I also suggest that
Cavalier conduct an audit of their database to verify that
all of your IP to customer information is correct BEFORE
accusing someone else falsely and turning off their DSL
connection.

Regards,
Robert Webb

---

said by Bryan Placko, Cavalier Telephone:

---

ill have to update our records. Unfortunately when I receive the complaints
I just go in on what the IP pulls. If the records are incorrect I apologize.
Sorry for any inconvenience this may have caused.

Bryan Placko
ISP Support Tech

---

That's what I like to see! Seriously...that's some BS for disconnecting you and causing a service interruption without any amount of evidence. I can read your tone now...you're trifled by how they would do so little to even research the issue, and whimsically cut off service of a good customer (am I reaching here??? ) without any hestitation.

As you should, escalate this crap beyond first level lackeys because it's pathetic that they wouldn't even lift a finger to investigate initially.

The burden shouldn't be on the customers, it should be on the MPAA, and Cavalier should be our proponents, not the MPAA/RIAA's whore.
--
"I triple guarantee you, there are no American soldiers in Baghdad." - Muhammed Saeed al-Sahaf, Iraqi Information Minister

You hit it exactly right. Now, there is a good chance that whoever is using that IP is sharing these files. So I guess in time they will have to try and figure out who it is that owns this IP now.

Meanwhile, if this is the way Cavalier is going to treat their customers, I will be looking for a new provider once I move. Hell, I will even think about going back to cable before I choose them again.

Good luck, Robert. You may want to cite this thread in future correspondence with Cav's management. They need to be reminded that the impact of sloppy service goes beyond just that one customer and effects the consumer behavior of other users.