Count Hogula3
John Forged Kerry
Premium
join:2004-07-10
Corona, CA
| reply to rip_sketches
Re: I know how they can improve their image...
I get pretty decent service in my experience talking to the Hadjis at HP but I've only talked to them (about my HP notebook) on 2 occasions. But cable ops like Cox/Orange County and Comcast/Los Angeles...no way. They're a complete nightmare.
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rip_sketches
join:2002-05-25
Dallas, GA
| reply to wolfox
My belief is that customer service is going the way of the horse and buggy. I cannot call one company i do business with and expect a reasonable experience on the first try and many times 4th or 5th try if i have a problem anymore. And my example is not the only problem i have ever had either.
I don't know what a company has to do to proclaim "Customer Satisfaction", but i would guess its just paying the ad department to insert it into the ads and hope no one notices how bad their service is when customers do call.
I am happy with DirecTV and have been for 5 years now. When I moved last year i thought about switching over to cable for the cable tv & internet (can't get cheap DSL, new home is 15k+ ft from CO). But instead of sending someone out to my house, they just always call me back telling me "Sorry, we don't serve your area" when every house around mine has cable running to it. Then they follow it up with "OK?", and as soon as i acknowledge what the person on the phone says, they hang up. It's infuriating! And puts me off of even wanting to try to call them back again for awhile. |
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wolfox
Gentle Wolfox
join:2002-11-27
Dunnellon, FL
| reply to Count Hogula3
Talking with a friend of mine, and her woes with Comcast...
The best way that they could improve their image was to roll a truck and replace the cable run to her apartment in the DC area. She is an HSI and TV services subscriber - neither seem to work terribly well for her at intermittent times.
Which brings up another point:
No matter *what* kind of service company your run, it is simply not service at all if there is reluctance to resolve problems. Let alone having willing and competent customer support at the end of your 800 number call center. ;>
At least give your customers the illusion of the above, and you will go farther. *snicker*
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