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Forums » US Cable Support » Cox HSI » [MAC] Upgrades have BEGUN
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[AZ] Modem in another location still work? »
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chadrob30
Howdy
Premium
join:2002-04-24
Fort Smith, AR

1 edit
reply to dg2
Re: [MAC] Upgrades have BEGUN

Thats about all you can do at this point.

killa4204

join:2004-08-12
Lafayette, LA
reply to salterbomb
Just post another thread in this forum? Also, how do I do line tests? Im not familiar with stuff like that.


salterbomb

join:2003-10-18
Conroe, TX

said by killa4204 See Profile:
Just post another thread in this forum? Also, how do I do line tests? Im not familiar with stuff like that.

yeah, just make a new thread.

on the left hand side of BBR, there's a tools link. click that and they have the tests there.

jfgardner4

join:2000-12-28
Van Buren, AR
JUST FLIP THE DAMN SWITCH ALREADY!!!!!!! THIS SUX!!!!

cheetor

join:2004-04-10
Nacogdoches, TX

reply to dg2
Trey> I cannot share launch dates for the new product because I do not have the information. For competitive reasons, Cox does not publish launch dates for new services or service enhancements in advance.

Trey> Cox has already begun a rolling deployment of the new service and speeds in southern Louisiana and that the customer can expect to hear something from Cox about availability in their area soon.

dale> we keep hearing that but have heard nothign else
dale> you woulndt happen happen to know maybee a genral are of time?
dale> are=area
Trey> Early Next Year Maybe..

Okay now im getting pissed off they flippin know the dates there gonna do each area and they still wont tell us what they are when every other internet copmpany tells way in advanced.

COX i want a response to this and a date no more runarounds and if you turly are reading this (cox) just give us dates for each area or you will never see peace from us and we will get more more angry and you will start looseing customers. In fact i know of 5 friends who quit cox and went to dsl (luckly they could get it) becuase fo this mess.


salterbomb

join:2003-10-18
Conroe, TX
like i've said before, "early next year" is pathetic.

thanks but no thanks, cox. NICE work.


dg2
Premium
join:2004-01-22
Lowell, AR
·Cox HSI

reply to dg2
It's been 5 days since my last request, so here goes again:

Have any MAC systems, other than Lafayette, LA, received the upgrade yet? If you have received the upgrade, and are not in Lafayette, are you on the Lafayette system?

Correct me if I'm wrong here, but one city in two weeks doesn't sound like much of a "rollout."
--
"Middle America Cox" customers passed over for three upgrades, but still saw rates equal to the upgraded markets. Most of MAC still running at 1/4 speed for the same rate. Cox has finally begun to upgrade MAC - will they complete the job? When?


salterbomb

join:2003-10-18
Conroe, TX

it would be safe to say that the answer to your question, dg2, is no. if you look at the cox.com page and go to the high speed internet link, it tells you what places differ.

and there are a lot of places. we won't see or know crap til late december.

cheetor

join:2004-04-10
Nacogdoches, TX

reply to dg2
Youll notice cox is too chicken to even come in and try to say anything and im pretty sure there are dates if they even happen (because the runaround ive been getting every time i call about it im very seriously doubting well even ever see a upgrade now).

And what bothers me is why they cant give out dates becuase every other company announces way in adavced the dates and what areas will get it when and cox wont do that for comptetive reasons it really begans to make me wonder if we can even ever trust those dodos.

cheetor

join:2004-04-10
Nacogdoches, TX
reply to dg2
Havent seen anythign here and i keep getting the runaround every time i call about it which is starting to piss me off extremly.


needforspeed59
Cruise Ship Just Passing Through

join:2001-05-02
Glendale, AZ

reply to dg2
I believe a Cox rep stated their policy is not to announce dates in advance. I don't think they are doing anything different then what they stated. It's apparent you do not agree with this policy. You keep beating this dead horse.
--
Of all the people I know... you're one of them.


dg2
Premium
join:2004-01-22
Lowell, AR

1 edit
I don't think it's any secret that I disagree with Cox's policy of silence -- it's on the record.

In this case, however, I was asking Cox customers if they had already received the upgrade. I doubt Cox has a policy against that.


needforspeed59
Cruise Ship Just Passing Through

join:2001-05-02
Glendale, AZ
reply to dg2
Sorry, DG2. My comment was directed at Cheetor. I should be more clear.
--
Of all the people I know... you're one of them.


barnhouse
Premium
join:2002-10-18
Alpharetta, GA
clubs:

reply to dg2
Presently the Lafayette region is the only area that has been converted or is in the process of converting. You can go to »www.cox.com/info for information when it becomes available on launch dates specific to other areas.


salterbomb

join:2003-10-18
Conroe, TX
^thanks, but again, we all know the real reason the lafayette area was upgraded.

had nothing been going on in that area, the MAC would still be waiting around 4-5 months before word came out.


dg2
Premium
join:2004-01-22
Lowell, AR
·Cox HSI

reply to barnhouse
said by barnhouse See Profile:
Presently the Lafayette region is the only area that has been converted or is in the process of converting. You can go to »www.cox.com/info for information when it becomes available on launch dates specific to other areas.

Old info, already covered ad nauseum in this forum. Looks like Cox's announcement of MAC upgrades was at best premature. It's also obvious that the best way to get Cox to serve the system is by starting up a municipal effort.
--
"Middle America Cox" customers passed over for three upgrades, but still saw rates equal to the upgraded markets. Most of MAC still running at 1/4 speed for the same rate. Cox has improved only one system in MAC - will they complete the job? When?


friskyweasel

join:2002-06-12
Bedford, TX

reply to dg2
Some New Juicy Gossip on the Rollouts

Hi all -
I used to belong to the Direcway herd, and did a lot of posting over in that group (let's all be thankful we have options other than satellite internet - pathetic isn't even the word). Anyway, I am now and for the past 8 months have been a Cox customer - I'm in the North Louisiana area. Well I recently talked to a guy in tech support and I was in rare form (hot under the collar). I don't have specific dates, except for my area (North Louisiana). But he did read to me the order (supposedly) in which the rollouts are supposed to occur, so I guess maybe this is some viable news for the group. Again - take this with a grain of salt - we've seen how reliable their info is in the past - I'm gonna keep the guy's name confidential b/c he was actually pretty cool about things - this is the order he gave me:

August 23rd - Lafayette / South Louisiana Rollout (we know this one came to fruition)
then...
Northwest Arkansas
then...
Southeast Texas
then...
Northeast Texas
then...
North Louisiana (me) - the projected date for this one is Feb 28, 2005
then...
the remainder of Arkansas

Like I said - take it for what it's worth but he was reading that straight off of some interoffice document that had been given to them

I couldn't get the dates for all of the rollouts, but if you look at the Lafayette (Aug. 23rd) and then at North Louisiana (Feb 28, 05), you should be able to get some kind of general idea where you fall in between - and for the lucky guys that are in the "remainder" of AR, well you're practically in the same boat with me ; )
--
Cox 'High Speed' Internet Customer - 8 months running


azinator
CS is the DEVIL
Premium
join:2000-08-12
Alma, AR

1 edit
I hope the Fort Smith/Van Buren/Alma area will be considered Northwest Arkansas...if not...I'm not waiting 2 more yrs for them to get to "the rest of Arkansas"..

ahperry

join:2003-11-14
Fayetteville, AR

reply to friskyweasel
What you stated, about NW Arkansas being next, seems to jibe with what I heard at my local office the other day. They said that they are hearing late September/early October for getting the faster speeds.

Based on the list you posted, there are 27 weeks between the start of 08/23/2004 and the 02/28/2005. So, using that as a guide, there should be about a 6-7 week gap (6.75 weeks precisely) between each of the upgrades. And that all assumes that they do it in some sort of linear fashion...


dg2
Premium
join:2004-01-22
Lowell, AR
·Cox HSI


1 edit
reply to azinator
said by azinator See Profile:
I hope the Fort Smith/Van Buren/Alma area will be considered Northwest Arkansas...
Trust me, the only people in the world who don't consider Fort Smith part of northwest Arkansas are the people in Fort Smith. The rest of the world has no idea what "river valley" you're talking about.

Friskyweasel: That's a great piece of information. Thanks for posting!

If it's really going to be 6.75 weeks between deployments, I guess I'll get over the "3 weeks since Lafayette" deal.
Forums » US Cable Support » Cox HSI[AZ] Modem in another location still work? »
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