dlindsay17
join:2002-07-10
Sherman Oaks, CA
1 edit | DSLX vs SBC?
This question is basically a no-brainer, but I'm a day away from calling to place an order with DSLX for service in 91403. I just requested a line install through SBC and just wanted to ask what technically separates SBC service from DSLX -- why is DSLx so much better even though they operate via SBC's lines? Just curious!
Oh, one last question: Does DSLX reward customer loyalty by allowing new 1 yr contracts when the old contract is up, or is the switch month-to-month rate mandatory? |
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The Way Out
join:2003-01-20
| said by dlindsay17  :
This question is basically a no-brainer, but I'm a day away from calling to place an order with DSLX for service in 91403. I just requested a line install through SBC and just wanted to ask what technically separates SBC service from DSLX -- why is DSLx so much better even though they operate via SBC's lines? Just curious!
You travel over DSLX's IP network instead of SBC's.
quote:
Oh, one last question: Does DSLX reward customer loyalty by allowing new 1 yr contracts when the old contract is up?
Yes. You have to ask for it, though. |
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djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
 ·RoadRunner Cable
| reply to dlindsay17
There's a few reasons.
In California, DSLExtreme does use SBC's transport, but SBC is just connecting you to DSLExtreme. The connectivity from there to the Internet is completely different.
Since DSLExtreme is a smaller company you're likely to get better support. SBC's online support here at BBR is terrific but it seems over the last year or so they've become overwhelmed resulting in slow response times. In addition, they've taken some of the best reps (e.g. ADSL Guy, CCCMTech, Toaster, although I hear Toaster is back now) off the BBR support project. George and the rest of the DSLX team generally responds quickly to posts and IMs. And on the phone, you won't get support from India with DSLExtreme as you might with SBC.
DSLX offers significantly cheaper static IP service, and some services that SBC doesn't currently offer at all, such as 6000/608. You also get better newsgroup access through their Supernews server. No ports are blocked (except the unblockable SMTP) and you're free to run servers as you please.
Their referral program is great, too.
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\\ROB - a part of the SCB local network |
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johram
join:2004-01-06
Colton, CA
1 edit | yes support is much better.
and you pay less.
for a bit over $26 you get much higher speeds than sbc or adelphia.... hmm... I see SBC within the last week has upgraded their $26 plan. It used to be 384/384 for $36 but now they've gone up.
i just set up my girlfriend with the super cheap $26 dsl plan. she loves the idea and can't wait till it is working!
i am really looking forward to her getting dsl.
SBC: 384 Kbps to 1.5 Mbps downstream/128 Kbps upstream*
IP Address: 1 Dynamic
DSLE 384-1500k/128-384k w/ 5 dynamic ip addys |
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dlindsay17
join:2002-07-10
Sherman Oaks, CA | reply to dlindsay17
Consider me a convert. Signed up last night. Thanks! |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
1 edit | reply to dlindsay17
SBC's $26 plan has always been the 1500/x plan (same tier as DSLX's 1500/128-384 plan), as long as you are within range. Sometimes SBC decides you need to have extra phone services to get DSL priced that low, though. I think at the moment you do not. It's tough to keep up with SBC's plans and what you get. Do a search for "Expert plus" in the SBC forum to see just how convoluted they made things in February-March.  DSLX's plans are simple and direct.
Since SBC has not yet completed the 128->256->384 migrations they still advertise only 128 up although they finally did make a press release about the migrations.
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\\ROB - a part of the SCB local network |
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