rickten
join:2002-03-09
Davis, CA
| reply to rickten
Re: Davis, CA having problems?
Is it just me or are other people getting stuff like this?
Comcast is the worst company. I guess I'll call and open another trouble ticket which I'm sure will do nothing.
Tracing route to www.comcast.net [204.127.205.8]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms 192.168.1.1
2 793 ms 572 ms 644 ms 10.184.16.1
3 130 ms 142 ms 161 ms 12.244.16.17
4 221 ms 74 ms 71 ms 12.244.69.161
5 62 ms 70 ms 61 ms 12.244.69.153
6 90 ms 63 ms 65 ms 12.126.195.97
7 85 ms 134 ms 58 ms gbr1-p70.sffca.ip.att.net [12.123.13.58]
8 78 ms 76 ms 90 ms tbr1-p012402.sffca.ip.att.net [12.122.11.65]
9 163 ms 163 ms 150 ms tbr1-cl1.cgcil.ip.att.net [12.122.10.5]
10 133 ms 138 ms 145 ms tbr1-cl1.n54ny.ip.att.net [12.122.10.1]
11 139 ms 158 ms 192 ms gbr1-p10.n54ny.ip.att.net [12.122.11.2]
12 134 ms 142 ms 140 ms gar1-p360.n54ny.ip.att.net [12.123.1.129]
13 125 ms 168 ms 177 ms mdf1-gsr12-2-pos-7-0.nyc3.attens.net [12.122.255
.162]
14 138 ms 245 ms 152 ms sccsbix11-3-1.attbi.com [63.240.64.54]
15 147 ms 142 ms 142 ms 192.168.72.2
16 144 ms 166 ms 187 ms 192.168.201.11
17 166 ms 157 ms 137 ms www.comcast.net [204.127.205.8]
Trace complete. |
|
mac8500
join:2002-12-24
Sacramento, CA
| Ping times are excellent... when Comcast is working! For comparison, this is what it looks like here in Sacramento (95825) very early on a Thursday morning.
Two tests: one to GTE, and another to Comcast.
Start: 11/4/04 2:43:53 AM
PING from: 24.10.122.XXX
to: vnsc-pri.sys.gtei.net (4.2.2.1) Every 500 mSecs
PKT# RESULT TIME(ms) LENGTH Min Avg Max Timestamp
1 success 19 40 19 19 19 11/4/04 2:43:53 AM
2 success 16 40 16 17 19 11/4/04 2:43:53 AM
3 success 23 40 16 19 23 11/4/04 2:43:54 AM
4 success 18 40 16 19 23 11/4/04 2:43:54 AM
5 success 64 40 16 28 64 11/4/04 2:43:55 AM
6 success 29 40 16 28 64 11/4/04 2:43:55 AM
7 success 59 40 16 32 64 11/4/04 2:43:56 AM
8 success 44 40 16 34 64 11/4/04 2:43:56 AM
9 success 17 40 16 32 64 11/4/04 2:43:57 AM
10 success 19 40 16 30 64 11/4/04 2:43:57 AM
11 success 14 40 14 29 64 11/4/04 2:43:58 AM
12 success 16 40 14 28 64 11/4/04 2:43:58 AM
13 success 41 40 14 29 64 11/4/04 2:43:59 AM
14 success 16 40 14 28 64 11/4/04 2:43:59 AM
15 success 24 40 14 27 64 11/4/04 2:44:00 AM
16 success 19 40 14 27 64 11/4/04 2:44:00 AM
Packets out/in/bad/%loss = 16/16/0/0.0
Round Trip Time (ms) min/avg/max = 14/27/64
• Ping Completed 11/4/04 2:44:01 AM •
Start: 11/4/04 2:44:10 AM
PING from: 24.10.122.XXX
to: comcast.net (63.240.76.72) Every 500 mSecs
PKT# RESULT TIME(ms) LENGTH Min Avg Max Timestamp
1 success 85 40 85 85 85 11/4/04 2:44:10 AM
2 success 84 40 84 84 85 11/4/04 2:44:11 AM
3 success 109 40 84 92 109 11/4/04 2:44:11 AM
4 success 71 40 71 87 109 11/4/04 2:44:12 AM
5 success 114 40 71 92 114 11/4/04 2:44:12 AM
6 success 73 40 71 89 114 11/4/04 2:44:13 AM
7 success 72 40 71 86 114 11/4/04 2:44:13 AM
8 success 80 40 71 86 114 11/4/04 2:44:14 AM
9 success 72 40 71 84 114 11/4/04 2:44:14 AM
10 success 72 40 71 83 114 11/4/04 2:44:15 AM
11 success 87 40 71 83 114 11/4/04 2:44:16 AM
12 success 82 40 71 83 114 11/4/04 2:44:16 AM
13 success 122 40 71 86 122 11/4/04 2:44:17 AM
14 success 75 40 71 85 122 11/4/04 2:44:17 AM
15 success 75 40 71 84 122 11/4/04 2:44:18 AM
16 success 125 40 71 87 125 11/4/04 2:44:18 AM
Packets out/in/bad/%loss = 16/16/0/0.0
Round Trip Time (ms) min/avg/max = 71/87/125
• Ping Completed 11/4/04 2:44:18 AM • |
|
Morty
Premium
join:2004-09-18
| reply to rickten
Welcome to the world of local markets, where they oversell and disregard everything corporate office says. Some former ATTBI area's are notoriously bad however Comcast (corporate) is working to fix this. However this requires local office to co-operate. |
|
pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
 ·Comcast
1 edit | reply to rickten
...waiting for the truck roll now..
I've also noticed that there are ramdom outages every 6 to 12 hours consistantly.. my connection will drop out for 5 - 15 mins then reconnect, reminding me of time-outs on dialup. It's like everything resets every few hours or something.. (that's NOT 24/7 internet access..)
Anyways, it seems Comcast has to send a tech out to see that it's not working and then, of course, say "OH thats acceptible with the plan you're on, yada, yada, yada.." and we all know it's not.. Guess we wait to see what this tech says.
I'll update again after his visit.
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Webmaster Steve
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|
S-Davis
@uu.net
| reply to rickten
the cable internet here has been down the past 2 days now. i've also noticed that when it does go up, and i decide to power cycle the modem to see if anything changes, it would take a surprisingly long amount of time to re-establish a connection to the cable (modem would blink over and over for hours on end) when it should re-establish a connection within a minute at most. (at least that's what my modem back in the bay area does. it's quick and has not had as many problems as davis comcast cable. it's getting pretty damn ridiculous. |
|
makken
@comcast.net
| reply to rickten
yeah. massive problems with comcast here. Over the last 2 months, i can recall getting about 3 days of advertised service.
We ordered comcast cable beginning of august, original install date was scheduled august second i believe. they never came. long story short, we finally got cable working october 4th or so.
speeds have ranged from 1.8kpbs to 1000ish kpbs down
pings are consistantly bad, there's a tracert of www.google.com taken just now:
Tracing route to www.google.akadns.net [66.102.7.104]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.1
2 72 ms 67 ms 42 ms 10.184.16.1
3 46 ms 55 ms 69 ms 12.244.16.17
4 64 ms 122 ms 74 ms 12.244.69.161
5 76 ms 86 ms 68 ms 12.244.69.153
6 125 ms 121 ms 69 ms 12.127.32.85
7 85 ms 244 ms 207 ms tbr1-p012301.sffca.ip.att.net [12.123.13.173]
8 88 ms 105 ms 135 ms ggr2-p300.sffca.ip.att.net [12.123.13.190]
9 * 73 ms 111 ms att-gw.sfo.opentransit.net [192.205.32.90]
10 142 ms 75 ms 76 ms P8-0.PALCR1.Palo-alto.opentransit.net [193.251.2
43.121]
11 102 ms 102 ms 126 ms P14-0.PALCR2.Palo-alto.opentransit.net [193.251.
240.26]
12 81 ms 154 ms 68 ms Google-EU-Customers.GW.opentransit.net [193.251.
249.18]
13 132 ms 135 ms 93 ms 216.239.48.246
14 135 ms 214 ms 117 ms 64.233.174.57
15 86 ms 133 ms 65 ms 216.239.48.125
16 136 ms * 103 ms 216.239.49.142
17 224 ms 100 ms 159 ms 66.102.7.104
Trace complete.
We've complaint a lot for the first few months, but basically all of us are sick of calling in tech support; they don't do anything anyways. |
|
Merlyn_3D
join:2002-12-10
Sunnyvale, CA
| Short of an online flower company I've had experience with, comcast is one of the worst in terms of customer service that I've dealt with. It doesn't matter that there are no or low hold times because the reps are either stupid or incompetent and say there's nothing they can to except send a tech to my house AGAIN. Fortunately, the tech they sent the first time was cool and gave me a pager number to contact when an outage occurs. He knew of and acknowledged the problems in Davis, unlike anyone I've ever spoken to at customer service.
On the brighter side of thing, my account is so very notated regarding my cable modem experience that comcast extended my digital silver package for another 3 months and waived the install fee for an HDTV box upgrade. It's good to know that if I have problems, at least I can milk it.  |
|
Morty
Premium
join:2004-09-18
| reply to rickten
That's because the only person to blame for the Davis CA outage is the local franchise. It's their fault the service is terrible because they oversold their CMTS. This tends to be the issue of former ATTBI offices throughout all of CA. Basically, Comcast Corporate says no, you can't sell anymore HSI until we fix the CMTS so that it can handle the stress of more users. Comcast local says F*$% you Comcast Corporate we will sell when we want to sell even if the service is shitty. This is the exact same problem that occurred earlier this summer with Sunnyvale CA. There are actual situations where Comcast Corporate has walked in and fired lots of people because of this. Basically you will experience this problem until they either beef up the CMTS or split it with another. It's the whole one step forward two steps back game. Anyways wish you all the best of luck. |
|
pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
·Comcast
1 edit | reply to rickten
Ok, back again.. The tech was out here again and determined it's not my machines.. also did a remove / rebuild on my account.
escalated this issue to his next up in the chain.. most likely a system / node issue..
will update once again when i get more details.
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Webmaster Steve
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|
south davis
@comcast.net
|  There was an outage from about 9:40AM to 1:15PM this morning. When I called them up, they said 10 out of 60 units were offline throughout Valdora and Cowell. He said he wasn't sure if that was enough to constitue an outage. Ugh. The modem just wouldn't sync up and get an IP address. The up and down power were all over the place too.
Anyway, just wanted to give a heads up. |
|
pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
·Comcast
| reply to rickten
we here in Sac 'enjoyed' an outage of well over 4 hours lastnight..
from about 6PM to around 10:30ish.. (PST)
seems comcast is getting very unstable as they continue to pack in the customers.. 
--
Webmaster Steve
- - - - - - - - - - - -
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|
jtzou4
join:2004-10-17
Cupertino, CA
| Hrmmmm... Wonder how many people have called in.
Tech guy came here to south davis (cowell/drew area) and said wasn't our hardware but theirs and that he'll pass the message up. Wonder if something's gonna get upgraded and when at that. Good thing I have a wireless connection and get to mooch off someone's 1924 Kbps DSL.  |
|
pkarlos_76
join:2004-08-24
Edmonton, AB
| reply to Merlyn_3D
said by Merlyn_3D  :Yeah, I've gotten the blinking cable light problem on and off for the past two weeks. The Dumbarses on the phone say that can't do anything until a tech comes out, which is supposed to happen tomorrow. Then the guy tells me that it could be because I plugged my modem into a UPS and it's causing power fluctuations! WTF??? I have an APC SmartUPS, the thing conditions power to keep it at a steady sine wave of 120V. I can't believe it, I almost wanna call up Omsoft and go back to DSL, despite the price, it was more reliable than this. Okay smarten up..... YOU CAN'T plug MOST cable modems into powerbars of any sorts. Because they already have BUILT-IN protection and doing so screws up the modem. I know this as a Shaw ISP user. The Tech was extrememly right in this case, cable modems can only be connected directly into the socket on the wall. No if ands or buts, as for power backup such as UPS you need one with a socket that doesn't have protection on that socket.
* I know this causes problems from my own personal experiences. |
|
pkarlos_76
join:2004-08-24
Edmonton, AB
1 edit | reply to N-Davis
said by N-Davis:
Tech just left here - Was actually really nice. Explained they launched 3 Nodes in Davis each designed to support about 64 users, and right now all the nodes are holding about 180 people. This is why it crashes so much, and why we all ping so high. The tech said they are splitting the nodes so everyone gets their share, but the issue wouldnt be resolved until, "Hopefully, the end of the month."
Unlike the Comcast center, he did acknowledge the problem, and said Areas of Sacramento and Elk grove were experiencing similar problems.
Comcast HSI tech Support only knows about problems that are posted on a software program which alerts them to current status reports of problems and issues and new products. The local area has to post this information to the system. |
|
pkarlos_76
join:2004-08-24
Edmonton, AB
| reply to breagerey
said by breagerey : said by lasalle:
Damnit, this comcast crap is getting pretty annoying.
No shit. I've had complete outages every night for close to a week. This morning I was out for 5 hours or so. I called Comcast "support" and was once again told that there are no network problems but they could schedule a tech to come out. THERE WAS A TECH HERE YESTERDAY! According to him (and this group) I'm just one of many who are having slowdowns and outages in Davis. Does the national office really NOT know what's going on at the local level?!?!?!? Is this frickin' company managed by monkeys?!?!?!? We only are aware of what Comcast HSI in your area relays to us! |
|
JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
 ·LINGO
 ·Sprint Mobile Broa..
 ·surpasshosting
 ·Verizon FIOS
| reply to makken
said by makken:
We've complaint a lot for the first few months, but basically all of us are sick of calling in tech support; they don't do anything anyways. Have you tried contacting your local franchise authority? They might be able to motivate someone at Comcast to fix the problem. Any of these people should be able to tell you who is in charge of administering the cable franchise:
Jerilyn Cochran is coordinating the "2x2x2" process:
Jerilyn Cochran
530-757-5691
jcochran@cityofdavis.org
The City Councilmembers participating in the process are:
Ruth Asmundson (Mayor)
530-753-7884
rasmundson@ci.davis.ca.us
and
Sue Greenwald (Mayor Pro Tempore)
530-756-5831
sgreenwald@ci.davis.ca.us |
|
Morty
Premium
join:2004-09-18 | reply to rickten
It's not really a Comcast issue as it is the local office not following policy, basically Comcast Corp. will get fed up with dealing with it to the point they will walk in and clear house, this has happened in a few areas. |
|
lasalle
@comcast.net
| Ok.. so I am back on this forum again.
My comcast has been a pain in the arse.
First off, I have to reboot my router once or twice a week. I have never had to do this with SBC.
Second, The connection slows down at peak hours. IE. After school.
Third, the last two days we have been stuck with this wierd speed issue. When we download it will go up to 200kb, but we can't surf the internet. Websites takes forever to load, and sometimes they can't load at all. Comcast is probably going to tell me to fix my settings, check my comp, blah blah blah. But thats BS. I have not messed with any settings, and my computer has been the same since the start. I am quite peeved with this. Does anyone know why I am having these issues?? and is there a name for it?? Loss packets?? And how do I test for it.
Thanks,
Together, well bring comcast to its knees.. haha |
|
rickten
join:2002-03-09
Davis, CA
| reply to rickten
yeah, haven't had a stable connection for about a week. Tech is coming to my house again on monday. I'm sure he will verify that everything is fine on my end, for the third time. The only reason I even schedule these things is so I can get credit on my account. If they stop giving me credits before they fix this crap I think I'll go back to dsl. |
|
pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
·Comcast
| I too have a tech comong out on Sat.. 3rd one now.
the last tech figured it's some sort of node / network problem and was suppose to notify his manager, but it seems he forgot or Comcast 'lost' it..
so when i called support again to find out what's up with it, they, of course, didn't know anything about it and had to roll another truck.
Hey no need to wonder why Comcast's prices are so high.. it's pretty easy to see that they waste a LOT of resourses in wasted tech visits and untrained / uninformed teir 1 support reps.
Anyway, I'll sit here and wait for Sat (11/20) and I'll post again after the tech finds nothing wrong here - again.
--
Webmaster Steve
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