AF15
join:2004-08-31
New York | reply to Ms Bookworm
Re: Verizon DSL & MSN Premium support
go to support.msn.com sign in and click live help link for online support and what error message do u get? |
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Ms Bookworm
join:2004-06-29
Pemberton, NJ
| This is the message I get when I try to download firewall. And when I try the links I get nowhere.
This MSN Account has already been registered for this offer.
If you need access to your subscription of Personal Firewall Plus, click here to log-in and re-install from the download icon on your "My Account" page.
If you feel you have reached this page by error, click here to visit our MSN User support at:
»msn.mcafeehelp.com |
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Ms Bookworm
join:2004-06-29
Pemberton, NJ | reply to AF15
Okay reread the message. Going to support.msn.com brings me to Verizon help page. I do not see link for live help. Where should I be looking? |
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AF15
join:2004-08-31
New York | ok then since u wanna download the mcafee firewall just go to mcafee site and sign in using your primary{MSN}email account and pass and you'll get access to your firewall and virus scan |
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Ms Bookworm
join:2004-06-29
Pemberton, NJ
| When I do that I get the following message when I try to download the firewall. The virus download works just fine. McAfee says it's not their problem - it's MSN's. MSN says call Verizon. . . .
This MSN Account has already been registered for this offer.
If you need access to your subscription of Personal Firewall Plus, click here to log-in and re-install from the download icon on your "My Account" page.
If you feel you have reached this page by error, click here to visit our MSN User support at:
»msn.mcafeehelp.com |
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Grethor
Today Is A Good Day To Format
join:2004-04-14
Puyallup, WA
clubs:
1 edit | Not sure if you still need help with this but I got this info from McAfee.com. REMEMBER TO DISABLE POP UP BLOCKERS or you will not be able to do this. Also don't use MSN Explorer. I can only get it to work with the normal IE.
How do I Install or Reinstall Personal Firewall/Plus from McAfee.com?
Summary: This article explains how to install or reinstall Personal Firewall Plus from McAfee.com. Follow the steps below to install it for the first time or reinstall it at anytime during your subscription.
Go to the McAfee homepage.
Click My Account.
If a Security Warning appears, click Yes.
If prompted, enter your registered email address and password. Click Log In.
Click the blue down arrow button in the 'Update/Download' column.
The Installation Wizard appears. Click Continue.
Note: If the wizard doesn't appear, click Start.
Wait while Personal Firewall downloads.
Once downloaded, the 'Welcome' dialog box appears.
Follow the installation prompts to install the product.
Click OK to restart your computer and complete the installation |
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Suffering
Retrovertigo
Premium,VIP
join:2004-03-06
127.0.0.1
clubs: | reply to Ms Bookworm
it's McAfee. I work for Qwest, not Verizon and we see the same thing. The problem is your McAfee accnt... that's something MSN nor Verizon has any control over.
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Positive Affirmation Of Creative Destruction |
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Ms Bookworm
join:2004-06-29
Pemberton, NJ | Well I've received email from McAfee saying not their problem. MSN too. I will have to try Verizon I guess. |
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PJIV
Premium
join:2004-07-13
Niagara Falls, NY
| Good luck. I can sign into MSN, and do almost everything but I can not get any of the Mcafee software, there is just " - " on the titles and not the arrows to download them. 1 Week dealing with tech support on this so far and counting. Like the rest of you, I keep getting passed from 1 department to the other. |
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Grethor
Today Is A Good Day To Format
join:2004-04-14
Puyallup, WA
clubs:
| I have MSN Premium also but via Qwest instead of Verizon. No troubles here downloading/updating the firewall or Antivirus for whatever it's worth. I remember at one time I could only use IE6 to get the McAfee software. It works via the MSN Premium browser now though. |
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aznrule
join:2005-01-20
Brooklyn, NY
| OPEN UP MSN EXPLORER
GO TO "SAFTY"-THE BLUE SHIELD ICON
GO TO VIRUS GUARD, FIREWALL W/E
AT THE BOTTOM WILL BE BLUE WORDZ
CLICK ON "SIGN IN"
THE PUT IN UR MSN EMAILL AND PASS AND THIS WILL BE UR MCAFEE ACC
AND U SHOULD BE ABLE TO DO W/E U WANT WITH MCAFEE NOW HEHEHEHEHEHHEHEHEHEHEHEHEHHEHEHEHEHHEHEHEHEHEHEHEHEHE |
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