Howitt
@aol.com
|  BigNet = BigSuck
I order my bignet 1.5/384 around august 15th, they arranged the line install twice, my line has failed both times and now refuse to return my phone calls. They also have my $800 I paid for a years worth of service. They have a nice sales pitch but have horrible fallow up. Dont go with BIGnet. Big Net is horrible bottom line. Find another provider before you go with bignet. | |
Gutternuts
@bignet.net
| ok, I been on the Bignet Bandwagon for over a year now. And i must say when it's up and running it is great. My install went as planned with ameritech(local phone co) be the only delay. I am sooo displeased with their service, it's up 70% of the time (at best) and this is on my 384/384 sdsl. It's back up (as of yesterday after being down for only a month. after 16 phone calls, and only one call back (when i went above EVERYONE's head and asked for THE manager's manager) turns out my trouble ticket was closed, without being worked on, the covad trouble ticket was never entered, blah blah blah.... the funny thing, is when i call their tech support, a few of em know me by name, and have gotten comfortable enough to inform me that they use cable modem, and i should too. go figure. | |
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