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richb01803
Rich
join:2001-02-14
02100
| Re: Don't worry, be happy Demand is very strong everywhere. In fact the ISP which I helped to manage until last year saw so much DSL demand that it almost choked to death on high demand.
The problem I saw was that we couldn't get the circuits up and running quickly enough to pay salaries the installation, order-taking, and "escalation" staff we had to hire. You can't issue a monthly recurring invoice to your customer until the service is up and running.
Then we had absolute horror stories on the repair side. Average time to repair was about 4 days. That meant paying yet more salaries (and issuing credits) for people to listen to customers complain and to relay trouble-tickets to Covad, Northpoint, and Verizon.
It was a nightmare! Sure, we got tons of orders. But only a third of the orders led to successful up-and-running customers. | |
|  2farfromCO7
join:2000-10-14
Farmington, MI
| Re: Don't worry, be happy Oh no, a whole four days!!! And you survived?!?
Please tell me that your limousine didn't break down that week too.
At least you had your maids clean the house and cooks cook the meals while you had to wait for the dial-up service. right????
Would you rather waith 3 years for Americrap to build a RT and Time Warner Cable to blackmail your city for 4 years while every other suburb in the Metro Detroit area had cable modems for over 3 years. Stop complaining and be happy. I would kill to have my ADSL go out for 4 days every month! | |
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richb01803
Rich
join:2001-02-14
02100
| Re: Don't worry, be happy 2far, I think you're looking at it from the wrong perspective.
The issue is that if the ISPs can't make money, then they don't have the capital to invest in rolling out to new communities.
If an ISP is catering to let's say 10,000 customers, of whom say 200 of them are down on any given Thursday for an average of 4 days each, then clearly the ISP is having to spend a lot more money handling repair issues and issuing credits to all those complaining customers. (I never really had a chance to think about the maid service at those customer sites  ) That cuts into working capital. | |
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