| [Primus] Is Lingo Any Better Lately I had Vonage for a few months and had to call tech support a few times, had to be on hold for an average of 45-60 minutes, switched to Packet8. They are rock solid but lack E911 in my area.
Thinking of switching to Lingo for the pseudo 911, but am not sure of their reliability from the posts of the past.
Any current comments would be helpful, especially in contrast to Packet8. |
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| i've been using Lingo for about one month. so far, i have no issues. actually, i'm quite impressed with their service. the lingo service just works.
while researching voip solutions, i read a lot of complaints about vonage, packet8 and lingo. i have not experinced any issues with lingo. |
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| reply to med1234
I think the lack of recent posts is an indication that things are getting better. That's my experience, anyway. Lingo seems to have its share of problems working through the various flavors of routers and connection types, but once up, the service is pretty solid. I still get occasional instances where a call gets misrouted or fast busy, or a toll-free call doesn't go through, but on balance, it is reliable service. MUCH more reliable than my cell service, and while my PSTN service is somewhat better, it is not perfect either. Sound quality of Lingo is good.
I haven't followed the complaints about the other VoIP providers, so I can't compare, but if you are uncomfortable working around computers, routers, and networks, you should keep a PSTN line available. |
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ceocio
join:2004-04-16
Columbus, OH | reply to med1234
Over 5 months with lingo now..Indeed, service quality wise, lingo seems to be improving over time ..They've had most of the technical problems ironed out, and their server has been more reliable..But again, most of the complaint about lingo was from their customer service and billing issues not tech support.
Can't comment on customer service lately, as I don't have to call them yet, this is a good sign...--As you rarely have to call ma bell for any issues. |
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| Greetings to all,
I've been with Lingo since they offerred service in early June. The first three months were no picnic - all sorts of problems - you name it! The last two months have been relatively stable, even billing and referral crediting have improved! Sound quality is good, and occasionally it's slow to connect to some dialed numbers, but my wife is the ultimate barometer of how well this is working since she fully EXPECTS it to work _exactly_ like the old Verizon PSTN line. I haven't heard much out of her, other than the complaint about slow or no connect (time), for the last two months.
I totally agree with the earlier post here; those of us that visit this forum on a daily basis can attest that the volume of Lingo-related posts is way, way down. You see lots more posts these days about AT&T's CallVantage than you do about Lingo!!
As always, your mileage may vary,
Chris R. |
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rtraegerPremium
join:2002-04-12
Baltimore, MD | I am thinking about getting VoIP. Cavalier Telephone offers Phonom service, however it seems that Lingo is the best bang for the buck.
I presently have two Veri$on(Verizon) lines and will dump one of them if this seems to work well. Most of the calling for my second line is outgoing. However I need to make sure the incoming works flawless before I swich the main home number.
I am looking for recommendations on a VoIP service provider given this information.
TTFN
Ray Traeger
Traeger & Associates
rtraeger@traegerassoc.com |
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 Denjin
join:2001-01-18
Schaumburg, IL | I am having great luck with Lingo, too. I do get the occasional busy signal during a call and have to redial the person, but that isn't very often. Quality is fantastic for me and I call the UK.
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Ningen wa, ningen da. |
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tj008
join:2004-06-24
Cincinnati, OH | reply to med1234
Lingo has been like a rock lately.
After all the problems early on (all relating to my network), Lingo and the infamous "voip light" has been on. The final switch on my end was getting a public IP address from the ISP. It seems that a 10.10.19x.xxx number does not work and actually surprised the last tier 2 tech that the service had been working (off and on for 1 1/2 months). It seems mind over matter does work . . . for awhile. 
Before you sign up,
Get a referal from a Lingo customer  (by clicking on their name and sending an email).
Get Lingo!
Hope this helps.
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 csbadboyzCsbadboyzPremium
join:2003-11-14
Sanford, FL | no issues with Lingo..
Rock Solid
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VoIP on FWD & Lingo |
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| reply to med1234
Re: [Primus] Is Lingo Any Better Lately - Yes I guess I'll echo the sentiments on Lingo. I have been with them for about 3 months and it has been great service. No real issues with connections and I call UK a lot so price/features is what makes Lingo stand out for me. If you don't need the western Europe calling then there are plenty of other options but even so Lingo has been pretty reliable for me. I don't have my local number ported yet so very limited experience with incoming calls.
As Doug noted you might have to spend some time getting your network/router and other setups to play nicely but there's plenty of info posted here about how to troubleshoot as well as what successful setups have been used. I also monitor my Lingo constantly - last thread on that topic is »[Primus] Lingo Updated BAT to Send E-Mail Alerts
The only real issues I have is with the LNP - 2 months and still no port of my number and more annoying is the total lack of info. It's done for Lingo by Level 3 and seems there's no way to get an interim status. Still that's my bad luck as others have had numbers ported OK.
I'd suggest giving it a try. Just watch for the 30 day trial terms and make sure you follow them if it doesn't work out because they have a cancellation fee of $39.90 or something if you don't keep service for 1 year after the trail period ends.
Simon |
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| I've had Lingo since Oct 22 and have had no issues with the calling. My main gripe is that they don't have the same billing features as Vonage does. Vonage has a neat feature that prices each call by the number dialed, Lingo does not. Also the internet portal for Vonage is much better than Lingo.
I was told via email that my port of telephone number from Vonage is not going to work. They said this, "we are unable to move your existing number to Lingo as it is outside of our network coverage."
What does that mean to the layman? So why was I paying for a portability fee previously?
So it looks like I will have to notify people of my new number... |
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| Thanks to all that responded, I think I am going to make the switch.
One last question, I have asked Lingo sales and tech support and have a hard time believing their answer. Is their 911 service e911 or does it go to a local PSAP. Their TOS says that's how it works but tech support told me it goes to a Lingo dispatcher who will have you address and phone number (don't believe it). Sales say it is true e911, do not believe that either.
Any first hand, experience would be helpful.
PS: Level3 is the Packet8 local carrier for me and so it is for Lingo, I should expect the same quality of calls? |
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ceocio
join:2004-04-16
Columbus, OH | No, afaik, it's not true e911,as is stated in their terms. Have never had the need to use 911 but your call may or may not be routed to the proper local 911 emergency call center. Actually, iirc, there's only 1 provider, packet8, that can provide true e911 (so they say), with extra cost though. |
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| reply to med1234
Re: [Primus] Is Lingo Any Better Lately I just got Lingo and no real complaints, except one. Whenever someone calls my Lingo phone number (temporary number while awaiting transfer of old number), they are required to input 1 + the area code, then the seven digit number. This applies to people calling locally (which was not the case with standard telephone service). I called Lingo customer service and one guy said there was a problem and they would look into it. Another guy (I asked the same question when I called about a separate issue) said it was normal and simply the way Lingo worked. Has anyone else experienced this? What is the right answer?
Thanks. |
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| new2lingo, make sure you are in the proper rate center. my guess is they assigned you a rate center in the same area code, but that it is long distance to the people who have to dial "1" first. Just because it's a Lingo number should not mean they have to dial 11-digits. |
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ceocio
join:2004-04-16
Columbus, OH | reply to new2lingo
If your number is local to them, your friends should be able to just dial 7 digits. That's how it should work. Even outgoing 7 digits dialing is supposed to work too. You should be able to dial xxx-xxxx to reach your local friends, without area code and 1. |
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| reply to med1234
Wow, fast response...
Thanks, it sounds like the second guy gave some bad advice and it is indeed a problem. I'll call back and make sure they fix it like the first gut said they would.
Although I mentioned it was a temp Lingo number, I should have asked if that might have anything to do with it. But, based on your replies, it doesn't seem like that's the issue either.
So, what about the "rate center"? How do I ensure I'm in the correct one? Also, I did notice the prefix (first three digits after the area code) of the temp number is quite a bit different than normal local numbers. In fact, I don't even see the temp prefix listed in the local directory. So, I bet this is the problem. Can I have them change my temp number to a true local number?
Thanks again |
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 dinok
join:2001-02-12
Jamestown, NC | reply to med1234
Am early beginning (about 5 months ago) I have had few problems with lingo, not with service but with techs from india. Since they moved everything to VA, and I have met great guy from tech support (his name is Chuck - great guy, I can say only the best for this gentleman), never had big issues. I have had bad TA box once, they send replacement immediately, so I wasn't more than 2 days without VoIP. I am calling Germany, Austria, Norway, Sweden & Switzerland often and have seen dropped calls if I stay on the phone with someone overseas over 2 hours, so I have to reboot TA box and call again, not big deal in my oppinion. Also, faxing is working great, and I am sending faxes all over US and W. Europe pages long without any bigger problem.
I am satisfied with Lingo and will stay with them for long time.
Have had recommend to few of my customers and awaiting for referal. Will see how is that going to develop. If they send me money or give me good discount, I will send them more customers from my area.
Sincerely,
Dino
D-Tech Service
»www.d-tech.d2g.com |
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| Well I cut the cord, Vonage is no longer, Lingo is fully operational now. Only negative is the port of previous number was out of their network range, so I have a new phone number. Blimey Vonage asked a bunch of questions to keep me online with them. They offered to suspend my account offer it to me for 6 months and only charge me 6.99 for incoming calls. I thought what's the point to that.
Right ata is back in the box, not the original one, but the Primus one will do... |
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| reply to crodgers79
I need a Lingo refferal. finally decided to go with them and not Broadvox |
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