VOIP etc > Voice Over IP - VOIP > VOIP Tech Chat > [ATT CV] New Firmware

[ATT CV] New Firmware

You're still using the DLINK correct Plas

reply to NY Tel
The new firmware for dlink should let you ping it now,
i was testing it , that was the biggest update
a new one will be comming out 1-2 weeks that will be alot better.
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Comcast HSI 4.0-384 / ATT CV - VOIP /
www.Addante.net Co-Location /

reply to NY Tel
Roll on the Linksys updates

reply to Wildcat_17
Yes still DLINK which is working fine for me so far. When the consensus rules about which one is better, I'll either keep mine or switch.

reply to NY Tel
Yep, about 4pm. And it was not good.

I figured over the 4 day Thanksgiving span I'd finally join the club and move my DLINK behind the router. I did, everything was going very well, and I was around to watch it like a hawk.

Then they pushed 17j4 today around 4pm while I was at work. Phone went dead (fast busy) all calls going to VM, not very wife friendly!

But I was able to connect into my system from work, and telnet to the TA, and other than spewing a message about not being able to reach a specific callvantage server, the box appeared alive and well. I could only telnet in, no remote web access, so I could not reboot the box. It turns out it would not have mattered anyway.

After 20 minutes waiting to talk to a tech at Callvantage I spoke to a guy that seemed to know what he was talking about. He tells me he can't ping my TA, yes because it's behind the router. Oh, we don't like that configuration he said. He basically said there was little I could do from the telnet interface and I'd have to unplug and reboot the box. I find it hard to believe there is no way to reboot from the Telnet interface, but he said no.

He mentioned they were doing lots of software upgrades and I asked what the current version was, he said 17j4. He said it fixed issues with the red light and some other stuff (no details). He seemed to have access to a screen and told me they pushed 17j1 on the 28th, and again on the 29th, then 17j4 this afternoon. He thought it was odd that it would fail now, when it updated yesterday and the day before with no problems, but I suspect that if you are pushing the same version that you are already running, nothing happens.

What happened to me was the push of 17j4 caused my box to try and reset. It failed to complete the update and stuck behind my router it was helpless. It also wipes whatever setting you may have changed (so I lost my snmp settings) and some other stuff.

I had the same problem in Bridge mode, it lost the DHCP, NAT, and Bridge settings, so I had to get to the box and fix it after a software upgrade. I had hoped that behind the router would be less of an issue, but it seems I was wrong.

For me at least I have had to be hands on after every software upgrade, which makes the box difficult to manage if you have a job or travel.

appleb-Callvantage, DLINK, behind the router, R2.0M17j4 image, Comcast HSI

reply to appleb
I would not leave my wife home alone with just VOIP from any provider (not a flame at you). It's not worth the aggravation. I also travel out of State and would not want to have to do the rebooting thing etc. irrespective of the provider.
Now if my wife would only turn her cell on occasionally, that too would be nice....lol

reply to appleb
Just checked still at 2.0M17j1 here. After several failed attempts to put it behind the router, I have it in front. Not sure if j4 will change any of that. WAF will become painful if I try again.

reply to Ted
Very good. I will try this on their next upgrade. From my notes, I got 17d on Oct 8th, 17dx2 on Oct 26th, 17j1 on Nov 14th, and 17j4 on Nov 30th. Almost every other week. I'll let you know!

For anybody that cares, the file is here: »sasvpdl.callvantage.att.com/down···2.0M17j4

appleb-Callvantage, DLINK, behind the router, 1120mL1-1a1-20041122R2.0M17j4 image, Comcast HSI

reply to Ted

quote:

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nwdbg system reboot

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reply to appleb
Simple question. How do you force a firmware upgrade. I am new with the DLINK boxes and I see nothing on the DLINK site. I would like the upgrade to happen while I am home so I don't get angry calls at work tomorrow

reply to michaelr7

reply to NY Tel
Firmware is now 2.0M17j4

reply to NY Tel

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reply to Ted

Re: [ATT CV] New Firmware

reply to NY Tel

reply to NY Tel
If I may, I'm really happy with the way my SPA-1000 from Broadvoice is working.

The whole installation was as easy as 1, 2, 3... no need to reconfigure my router, no need to mess with the TA settings... it just worked right out of the box (the way every freaking TA should work! ).

I agree 100% with the ideas expressed by Wildcat... and although I also think, as Plasmascreen does, that VoIP isn't quite ready yet to be a complete replacement for traditional POTS lines, I really believe that everything depends on how friendly the whole setup process is designed to be by the service provider. In this area, CV demonstrates that their scheme is just wrong... whereas Broadvoice (and also Vonage, according to my experience) just makes things work, almost at a fool-proof level.

I think H is right on this, it's all about perceived value for money. We all like to think we got a great deal, it's human nature and I think that this is not only about the physical item we buy or come into contact with but the company and service behind it. Many of us (even in this post) have jumped through hoops and used a lot of our time and technical knowledge to get the service working in our environment (without help from the provider) whereas some of the other competitors out there literally plug and play into your setup not the ideal this is how you should have it scenario.

It's interesting, I did a conference the other day (video) and was discussing corporate and residential VOIP, configuration, infrastructure planning etc and the differences between. What I gained from the user base I was talking to was exactly what I mentioned above. Most of the residential people were using Vonage and although their product may not be the best and customer service may not be great, the general conscensous was that they were trying. Leading the way with more price drops, launching intl virtual numbers, pushing their service into other countries (UK by December) etc all gave people a good feeling.

CV call quality is great but the other areas are showing signs of wear. Areas that seemingly are being glossed over as far as we the customer are aware. I think that if AT&T had a clear focus on the CV product and outlined to us (the customers) directly what was coming up, where there were problems, plans to put right what was wrong and a direction in which they were ultimately heading their product we would all feel a lot happier. This doesn't have to be crystal ball (2 years ahead) type stuff. It would also be a nice offer to see AT&T freeze their $19.99 intro price until they fix their issues and deliver a product that can truly fit into each situation they tell you it will.

We're all willing to hang in there and give the company the benefit of the doubt to a point but after a while it just takes the pi** (to coin an English phrase).

I spoke to a manager friend I know over there on Sunday and said this to him "I am appreciative that every time I call you the issue gets escalated or a resolution is offered but at the same time it saddens me as a customer that I have to take this route to get anything done". This friend is the one that has sorted out billing issues, free equipment as compensation, network traces, labs tech conference calls etc. This should not be the way it is where a few of us call in favors from friends to get a product working correctly.

Hopefully we will all be surprised by the future from AT&T and I think for a lot of us it needs to be sooner rather than later. I for one will unfortunately be giving this one more week then looking elsewhere.

Sorry to steer this off track but to bring it swiftly around again, if you are reading this AT&T management, please please please release new firmware across the board that solved the underlying issues (lets focus on one thing at a time), then work on training the indidivuals at your Tier 1,2 and 3 levels so that they can offer all of us the help we expect from experts on the product because as it stands a lot of us here have more of an insight and definately better troubleshooting skills in resolving YOUR problems

WC