Laser0
join:2003-10-19
| Emails not getting through to my email account Does Verizon have a blacklist that prevents emails from getting through to my account from specific servers?
In the middle of last week, my company's mail server who is hosted on gold.webfusion.co.uk lost the ability to send emails to my Verizon account.
I do not have a spam filter on and can send emails to my account from multiple other mail services. My company's hosting service claims the problem is on Verizon's end. Here is part of the error messge (with my email address x's out. If anyone has any advice I would be most appreciative.
Message:
This message was created automatically by mail delivery software (Exim).
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
xxxxxxx@verizon.net
retry time not reached for any host after a long failure period
------ This is a copy of the message, including all the headers. ------
Return-path:
Received: from pool-141-154-77-120.bos.east.verizon.net ([141.154.77.120] helo=gateway)
by gold.webfusion.co.uk with asmtp (Exim 3.36 #1)
id 1CeHPX-0002XJ-00
for xxxxxx@verizon.net; Tue, 14 Dec 2004 18:28:35 +0000This message was created automatically by mail delivery software (Exim).
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
xxxxxxx@verizon.net
retry time not reached for any host after a long failure period | |
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PepperPot
@70.21.x.x
| Re: Emails not getting through to my email account Thanks much for your post. My Verizon spam filter is turned on. Last Thursday I noticed a lack of email coming in for several hours. Long story, short, suddenly a friend in Scotland with an @blueyonder.co.uk address could not send to my Verizon address. She got a Delay warning, then nothing happened. We've been exchanging emails for a long time to my verizon.net, then all of a sudden Poof! No can do. It was driving me crazy until I saw your post. I thought the problem was on her side. I even called the Vz DSL techs who said, "Oh, no. Verizon doesn't blacklist". Something happened Thursday and it wasn't for the good. | |
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Bobcat
Premium
join:2001-02-04
Bedminster, NJ
 ·Verizon Online DSL
| said by Laser0  :------ This is a copy of the message, including all the headers. ------ Return-path: Is that really your Return-path line? Or did you edit it?
--
"I truly am not that concerned about him."
Pres. Bush on Osama bin Laden, March 13, 2002 | |
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 | Laser0
join:2003-10-19 | Re: Emails not getting through to my email account The only edit to the return path was to replace the beginning of my email address with xxxxx@ instead of my real email address. The rest remains what I received in the bounce back | |
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Bobcat
Premium
join:2001-02-04
Bedminster, NJ
1 edit | Re: Emails not getting through to my email account But the Return-path shown is blank. Looks to me that gold.webfusion.co.uk is sending bad email. | |
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| | | Laser0
join:2003-10-19
3 edits | Re: Emails not getting through to my email account Bobcat: My apologies. I must have deleted the return path. It was (name XX'd out)
**Edit** Whenever I type in the return path email and submit the post, the email address gets deleted before it is posted, odd. The return path was my emaill address at my comapny so it was valid
Return-path: **deleted by the posting engine**
Received: from pool-141-154-77-120.bos.east.verizon.net ([141.154.77.120] helo=gateway)
by gold.webfusion.co.uk with asmtp (Exim 3.36 #1)
id 1CeHRT-0002p7-00
for xxxxxx@verizon.net; Tue, 14 Dec 2004 18:30:35 +0000
Thank you for pointing that out. | |
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techie68
join:2004-11-17
Columbus, OH
| I actually just talked to someone with this same issue today (yes, I'm one of those damn Verizon techs). There actually is a spam filter on your email that is controlled from the server end. I turned it off for her, but am not sure that this fixed the issue. I'm actually kind of glad I found this post, because the customer I spoke with today couldn't receive email from any email address that was from the UK. These email addresses were all .co.uk. In addition to that, these weren't business related email addresses. My department doesn't really handle this, but I'll look into it tomorrow, and post what I find out then. | |
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| Laser0
join:2003-10-19 | Re: Emails not getting through to my email account Techie: Thank you for the reply. I hope you can help. I just couldn't bring myself to call the Verizon support line with this one. I hope you can help. | |
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| | techie68
join:2004-11-17
Columbus, OH
| Re: Emails not getting through to my email account I don't blame you for not wanting to call tech support on this one. I hate to say this, but with the exception of a few brilliant people that I work with, most of the "techs" (and I use that term loosely) are script-reading idiots. I'll see what I can find out. | |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| said by techie68 :the customer I spoke with today couldn't receive email from any email address that was from the UK. These email addresses were all .co.uk. well, if it helps shed some light, i get emails all the time from the UK (england and 'the other' ireland  ) but only one is a .co.uk addy, and it's been a while since i received anything from that addy, so i can't test it out. however i would doubt that anything's blocking all .co.uk addys; more likely just specific isps, yes?
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide | |
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| | dustycritter
join:2001-02-04
Pittston, PA | Re: Emails not getting through to my email account This seems to be a little more wide spread .A friend from italy is not able to send emails to my verizon acct.there isp is tiscalinet.it.
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chuck | |
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Boyko
Premium
join:2004-05-27
Columbus, OH | You may want to try emailing security@verizon.net.
Not that it would really help, but if you and a number of other people email them about emails not getting through from a specific domain, they may do something about it ...you never know. | |
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techie68
join:2004-11-17
Columbus, OH
| Well, as far I could ascertain form work today, there isn't a problem with co.uk email address. It's probably just a domain that has been blocked, but this hasn't been done by any department in particular. I checked around, and it appears that you, and the one other person I spoke to the other day are having this problem.
Emailing security@verizon.net with your issue would probably be the best course of action at this point, but don't expect to hear anything back from them. They don't even like to talk to those of us in tech support.
Good luck. | |
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| Laser0
join:2003-10-19
| Re: Emails not getting through to my email account Thanks for taking a look Techie. I appreciate your follow up. I will email security@ and hope. Its a shame that these things happen and there is nothing a customer can do. I moved from Charter to Verizon because AOL had blocked emails from Charter and I could not send emails to friends who had AOL accounts. Since this is integral to my business, I will have to look at switching broadband providers again.
The blocked site is a rather large UK hosting service and not just a single site.
Thanks again. | |
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bob4321
@verizon.ne
| I seem to be having the same problem, but with servers in Japan. I have confirmed that a relative with the ybb.ne.jp domain hasn't been able to send me emails after the last one on Oct. 25, 2004. I have also not gotten responses from people that have otherwise been very reliable in responding.
The error message is:
------------------------
Sorry, I wasn't able to establish an SMTP connection. (#4.4.1)
I'm not going to try again; this message has been in the queue too long.
------------------------
There are quite a few frustated Japanese Verizon DSL users with similar situations, when I checked the internet. I explained my issue to tech support, but I just got the following:
"Oh yes, I can confirm that your spam blocker is turned off and you have no domains in your blocked sender area. Let me get my supervisor"..."She says that there is nothing wrong with our servers, it must be your friend's provider".
I just sent an email explaining the situation to security@verizon.net as per your advice to one of the other posts | |
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margit
@verizon.net
| Well, e-mails are not getting through from Denmark either -for several weeks now. No use calling Verizon Help. They say themselves they have been blocked from knowing what the problem is - talking something about Spam that doesn't make any sense. There is no way of unblocking addresses. What?????? Am I not paying for SERVICE from Verizon???
What is this? For several weeks now, I have been totally unable to receive any e-mail from Denmark, my home country and from where I usually receive a lot of e-mail. I have been unable to receive any Christmas mail etc., and when calling the help desk at Verizon am being told that there is nothing they can do about it. Well, there is something I can do about it, and that is to discontinue with Verizon as both our Internet Service provider and phone service provider. If Verizon is too lazy or ineffient to solve whatever problem this is and refuses to let anybody know what is happening or that certain e-mails are not getting through, well, then I am through with them. I am outraged and disgusted. What am I paying Verizon for if not for getting my e-mail through? Wake up, Verizon.
Margit Kohl | |
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GaborL
@verizon.net
| Re: Emails not getting through to my email account "Why on earth would Verizon want to encourage people to go with 3rd party email services?"
Did it occur to anyone, that Verizon primarily is a phone company. Phone companies lost a lot of business since the emergence of internet and email. Could this be a clumsy attempt on the side of Verizon, to block email and force people to make long distance calls?
Gabor | |
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POed at VOL
@netsource.ie | Re: Emails not getting through to my email account That suggests a level of intelligence at Verizon that isn't evident from anything they've had to say on the issue. | |
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| | nozzer
join:2004-06-25
Waltham, MA | This is exactly what the man from Verizon said - "If its really important you might want to use the phone"
Outstanding, truly Outstanding!
noz | |
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| | | mezzeta
join:2005-02-17
Italy
1 edit |  Re: Emails not getting through to my email account
I send 20-30 emails a day from my home here in Italy via 2 email accounts (personal & Business) every Verizon address gets bounced back, all others sail through. To send to a verizon email I need to go via Hotmail on the web.
Why isn't this big/bigger news???
I have now spent an hour warning a NYC buddy not to change to Verizon because he has many contacts in Italy and the UK. | |
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maxanon
join:2004-12-16
Montreal, QC
| We're getting the same issue in that e-mails from european servers are not coming through (UK, Ireland, Portugal, Spain, Italy, etc). I spoke with a tech rep and he asked for some e-mails which leads me to believe that they are blocking euro servers (probably anti-spam).
It doesn't make sense to me that they would emplay this kind of spam filter. At least let us decide if we want to sift through it. It's at a point that I may just switch providers as the vast majority of my mails come from europe. | |
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mckenna797
join:2004-08-25
Astoria, NY | Re: Emails not getting through to my email account I am having a problem with email from italy also @inwind.it | |
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kubus
join:2000-12-22
Irwin, PA | No wonder I didn't get any e-mails from my friends in Poland on my new verizon.net address. | |
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| techie68
join:2004-11-17
Columbus, OH
| Re: Emails not getting through to my email account I finally got an answer to this question, which actually kind of surprised me. Now, to let you all know, I work for Verizon dsl tech support (yeah, I know... we're all a bunch of idiots), and we were never informed about this change. Apparently, Verizon is blocking email coming from open relay mail servers. Essentially, this means that all email coming from servers that don't have an authentication process are being blocked. Open relay mail servers are typically hotbeds for spammers, as no authentication is necessary. Unfortunately, many email servers in Europe (and the rest of the world for that matter) are open relay. This is yet another brilliant idea that some idiot who doesn't know jack about computers making decisions for the company. I expect this to blow up in their faces sooner rather than later.
Good luck to all of you. I would definitely email security@verizon.net and complain heartily about this. | |
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| | Laser0
join:2003-10-19
| Re: Emails not getting through to my email account Thanks for the follow up Teche. Obviously not all Verizon tech support people are the way you portray them to be. I do have to say that whenever I do call in, the guys are extremely polite and do try to help.
The problem here is that my company's mail server is on a hosting service. It does require authentication to send/receive emails, but I guess that there may be other mail servers that they host that do not. This just doesn't make sense.
Isn't that what a spam filter is for? To let me decide what I want to receive? | |
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snatchmo
@4.28.x.x |  Re: Emails not getting through to my email account
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sir didymus
Premium
join:2004-12-22
Snohomish, WA
| Re: Emails not getting through to my email accountsaid by techie68 :I finally got an answer to this question, which actually kind of surprised me. Now, to let you all know, I work for Verizon dsl tech support (yeah, I know... we're all a bunch of idiots), and we were never informed about this change. Apparently, Verizon is blocking email coming from open relay mail servers. I think a more accurate statement is 'Verizon is blocking e-mail from foreign IP addresses'. We have 2 identically configured e-mail servers, one in Europe, one in the US, the US mail server connects to Verizon just fine, the one in Europe isn't even allowed to iniate a connection. | |
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Mystiky
@verizon.n | Re: Emails not getting through to my email account Also having problems receicing any emails from @tin.it
that Telecom Italia in Italy. I wrote to verizon, but dont expect any answers. | |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| said by sir didymus : We have 2 identically configured e-mail servers, one in Europe, one in the US, the US mail server connects to Verizon just fine, the one in Europe isn't even allowed to iniate a connection. exactly---if you read one of my earlier posts, that is the situation with one of our UK correspondents, and i've reprinted his note to me above, as well as sent it to the one verizon manager who, though in a different dept., seems interested in helping with this.
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide | |
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sir didymus
Premium
join:2004-12-22
Snohomish, WA
| Re: Emails not getting through to my email account I guess we'll have to take a 'wait and see' approach to the manager wanting to help you out. My experiences with Verizon is that they have such a dysfunctional organization that you will probably need to get 15 or 20 managers interested before anything *really* happens. I think I may have to work around them by routing all mail to Verizon from Europe through our US servers...  | |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| Re: Emails not getting through to my email account said by sir didymus : My experiences with Verizon is that they have such a dysfunctional organization that you will probably need to get 15 or 20 managers interested before anything *really* happens. i, too, have experienced the same thing. but this particular manager (and again, he is in a completely unrelated area, so he WILL have to contact others) is the one i ended up with after going through the first "15 or 20" so i have some optimism. may end up with egg on my face, but as you say, we'll wait and see .
said by sir didymus : I think I may have to work around them by routing all mail to Verizon from Europe through our US servers... which is what the UK correspondent whom i quoted above is doing. unfortunately, few have that option, or my option of having a number of domains where i CAN receive email from international correspondents even with our excellent spam filters.
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide | |
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| | | | | phaedo5
join:2002-01-09
Bedford, TX
| said by sir didymus :My experiences with Verizon is that they have such a dysfunctional organization that you will probably need to get 15 or 20 managers interested before anything *really* happens. Try working for them... 8-) You're on the $$$. | |
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sir didymus
Premium
join:2004-12-22
Snohomish, WA
| Re: Emails not getting through to my email account said by phaedo5 : said by sir didymus :My experiences with Verizon is that they have such a dysfunctional organization that you will probably need to get 15 or 20 managers interested before anything *really* happens. Try working for them... 8-) You're on the $$$. Yeah, I suppose I'm (unfortunately) vindicated by the fact that in spite of several news articles (Wired, Washington Post, The Register, etc) they STILL haven't fixed the problem...
I guess it could be worse... THEY could be merging with AT&T... ;> | |
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| | kshymkiw
join:2004-12-21
Columbus, OH
| said by techie68 :I finally got an answer to this question, which actually kind of surprised me. Now, to let you all know, I work for Verizon dsl tech support (yeah, I know... we're all a bunch of idiots), and we were never informed about this change. Apparently, Verizon is blocking email coming from open relay mail servers. Essentially, this means that all email coming from servers that don't have an authentication process are being blocked. Open relay mail servers are typically hotbeds for spammers, as no authentication is necessary. Unfortunately, many email servers in Europe (and the rest of the world for that matter) are open relay. This is yet another brilliant idea that some idiot who doesn't know jack about computers making decisions for the company. I expect this to blow up in their faces sooner rather than later. Good luck to all of you. I would definitely email security@verizon.net and complain heartily about this. He is correct, being a Verizon tech as well, this was just explained to us. It is to block Scams and Spam. You have to call us and we have to Verify the e-mail address it is coming from, this can take up to 2 weeks to do.
From Verizon:
In Brief:
VOL has changed its Blacklisting policy as part of our constant goal to reduce spam, viruses, phishing and other email threats. Security has been inundated with notifications of abuse during the holiday season. Due to the increase in abuse and email threats that VOL has experienced, some VOL customers’ email service may be partially disrupted.
Blacklisting:
VOL reserves the right to block IPs or Domains of suspected spamming sources. If a customer calls in and is able to send email to a customer but is not able to receive email from the email recipient (more prevalent from countries outside of the USA), the following troubleshooting steps should be completed:
Process for Blacklisting:
1. Have the customer verify that forwarding is not enabled on the account.
2. Have the customer log in and check their Block Senders List.
3. Ensure that the customer inputs the domain into the Safe List.
4. The customer should then be informed that, due to security issues, policies are in place to protect all VOL customers. There is no ETR for these issues, but they will be resolved as soon as the recipient’s email domain has been validated (at least 2 weeks).
5. Then create a ticket using the OSC template that includes the domain, the mail server’s IP addresses, email servers and other pertinent information. | |
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See 7 replies to this post |
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cpw
@194.224.x.x
| I think techie68 is overly simplifying things. It appears they are blocking mail from IPs that are within a range designated as dynamic on the assumption that these are likely to be less protected. The problem I have is that I have a static address within one of these ranges and my mails have suddenly started bouncing. You can check your IP on www.sorbs.net database. If it's flagged as active don't bother using their support forms as they'll just ignore you. | |
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| | | amcorona
p00p
join:2004-12-26
Bayside, NY
| Re: Emails not getting through to my email account Not sure if anyone posted this but I have noticed some mail servers are set up not to accept email from a domain name that can not be resolved.
If I send email from an intranet machine to the outside world, chances are that mail will be blocked because the internal machine can not be accessed by anyone outside our internal domains.
e.g. user@us.ibm.com (works)
user@whiteplains.ibm.com (will not work because it is an internal domain) | |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| Re: Emails not getting through to my email account said by amcorona : some mail servers are set up not to accept email from a domain name that can not be resolved. interesting, but totally unrelated, of course, to the issue in this thread. these are perfectly resolvable domain names that are being blocked.
btw, most internal email addys won't work outside the intranet; that's why to send email from your work machine, you ned to use the other, public addy. that's more for the protection of the internal network than the other way around.
so, you're near here in w.p. and working for poor blue? hang in there .
--
graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide | |
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Marktex33
join:2004-09-29
Fort Worth, TX
1 edit | Funny how people come in here claiming to be a TSR for Verizon and not knowing anything about the situation. Especially when there is this thing called a SERVICE ALERT in thier inbox.
The thing is this....WAY to much spam was coming in from overseas, it was overloading the servers. Well Verizon like ANY company just cut off the offending blocks etc. Well some honest people are being blocked along with the offenders. The only way Verizon can know who is "ok" is for the enduser to report that the addy in question is ok and it will be let thru.
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"The Only Good Bush is a Shaved Bush. For those that want to drag God into it, a Burning Bush." | |
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SammieBE
@xx.dal
| Re: Emails not getting through to my email account > some honest people
Now that's an understatement. So far EVERY domain name in Belgium that I have tested is blocked.
> Verizon like ANY company just cut off the offending blocks
I have a Yahoo mail address and they most certainly do NOT block any of the addresses that are currently blocked by Verizon.
>The only way Verizon can know who is "ok" is for the enduser to report that the addy in question is ok
As an enduser, I'm not aware that I have to report anything to Verizon. And it took two weeks before their helpdesk was aware of it.
I don't need to help Verizon to administrate their network. I pay them so they do that for me.
>and it will be let thru.
It's not that simple. I'm waiting since Dec 20 for them to let skynet.be thru. I'm not optimistic. If they blocked it, why would they unblock it just because I ask so? And if they can unblock it just for me, why can't they unblock everything just for me?
Sorry pal, if I know nothing about the situation, it's because Verizon doesn't tell me anything about it.
I take it you are not affected by all this (or you just don't know it). Good for you. | |
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pog
Premium
join:2004-06-03
Kihei, HI
·Hawaiian Telcom
| said by Marktex33:
The thing is this....WAY to much spam was coming in from overseas, it was overloading the servers. Well Verizon like ANY company just cut off the offending blocks etc. Well some honest people are being blocked along with the offenders. The only way Verizon can know who is "ok" is for the enduser to report that the addy in question is ok and it will be let thru.
Yes... this is precisely what Verizon believes. It's just further evidence of their
•recklessness
•arrogance
•incompetence
If VOL was truly facing a crisis they could not otherwise handle, they should just take down their server and be done with it. End the pretense, IOW, and just point people to their free MSN premium accounts. | |
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| | | phaedo5
join:2002-01-09
Bedford, TX
| "Funny how people come in here claiming to be a TSR for Verizon and not knowing anything about the situation.... The thing is this....WAY to much spam was coming in from overseas.it was overloading the servers..." --Marktext33
What's even funner is a former VOL mail admin reading all of this!
What you say doesn't wash. The last time that happened was when klez used relay.verizon.net as one of it's relays. It took two days for the block (Asia) to be put into place and it was taken out within a week. This has gone on a little longer. | |
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| | phaedo5
join:2002-01-09
Bedford, TX
| said by techie68 :Apparently, Verizon is blocking email coming from open relay mail servers. Essentially, this means that all email coming from servers that don't have an authentication process are being blocked. They've always done that. On multiple levels: firewalls (72 hour spam violation blocks), routers, mail servers (black holes), and the mail system system itself (blocking IP's, users and domains). And it wasn't just open relays. Harvesters were a big pain in the butt.
This, however, is something more serious and akin to a policy shift. | |
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sir didymus
Premium
join:2004-12-22
Snohomish, WA
| Re: Emails not getting through to my email account said by phaedo5 : said by techie68 :This, however, is something more serious and akin to a policy shift. Correction: This is more akin to sheer ludicracy... It's almost as if we're reverting to the days when AOL users could only e-mail AOL users and CompuServe Users could only e-mail other CompuServe users... | |
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| | mylogon0
join:2005-01-16
Walnut Creek, CA
| Maybe you need to learn what open relay actually means. No reputable server has open relay. ALL email programs have the availability to use authentication - in fact it is the default in Exim, Postfix and Qmail. I think you mean what type of authentication. The old standard was pop before send - the new one is smtp authentication. If you are running a server with open relay you deserve to not only be blocked - but to be shut down by your ISP. Only an idiot or a spammer configures a server to be an open relay.
And what is with the bashing of people not in the US. Do
you think all Europeans and the Japanese are idiots? They use the exact same MTA's as the rest of the world.
Look up the open relay blocking lists. If you or your friend server is on there - follow the instructions to fix the problem. It is simple, and saves the server owner both time and money. | |
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paulramone
@verizon.net | I am also not receiving email from a number of clients in Germany, the UK and Australia.
Are there plans to resolve this? | |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| Re: this is ridiculous already! said by paulramone:
I am also not receiving email from a number of clients in Germany, the UK and Australia. just got this from an acquaintance in the UK who tried to send me mail to my verizon.net addy; he is sending from his own domain name email and is NOT a spammer:
"Just received the following:
This is an automatically generated Delivery Status Notification.
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.
*********** @verizon.net
Seems like Verizon is holding e-mail back for some reason."
as i mentioned at the beginning of the thread, i am very much in favor of settign up filters to catch known spammers or violators of open relay capabilities, but to disable our ability to get email from the global community is not so wise.
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide | |
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I_P
join:2004-12-17 | I'm having the exact same problem with emails coming from two different domains the UK. Not good. Any suggestions from our friendly Verizon tech?  | |
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| techie68
join:2004-11-17
Columbus, OH
|  Re: Emails not getting through to my email account
As far as plans to rectify this situation, I haven't heard about any. The only time they really like to fix anything is when a whole lot of people complain. That would be your best bet at this point. The powers that be tend not to listen to lowly tech support people who actually have a clue as to what they're doing. Like I said before... I think this will blow up in their faces sooner, rather than later. Good luck. | |
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martinccc
@co.uk | I have the same issue with a friends PC in NY. Verizon is bouncing e-mails from my UK ISP and also from my friends US based company. I sent a test from hotmail which has not bounced back, very strange. | |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| this is getting ridiculous and making it almost impossible for us to continue using verizon mail. in an earlier post, i said that we have still been getting emails from a UK correspondent regularly. well, today i got this from them:
"I've been having trouble emailing you for some time; mainly due to the following error:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
xxxxxx@verizon.net
retry time not reached for any host after a long failure period It's been going on a good couple of weeks, and I have to remember to try re-sending the mail the next day.. when I don't get one of these back I assume the mail has delivered..."
this is a critical contact with whom i must have frequent correspondence; interestingly, he resent a message using a US server and it got to me fine. and it doesn't seem to consistently block his UK server, either, as some of his mails do come through.
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| Re: WORSE and worse! a little more information from our UK contact, who can get through to us when emailing through their US server, but not through their UK server:
"The only difference between the mail server i'm using to talk to you now and the normal mail server we use is the location - the software and setup is identical.
Our UK mail server (in-house) is on our UK Ip address range, the US server is on the US range.."
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
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| | rocky01
Premium
join:2002-04-24
NE
| Re: WORSE and worse! bizarre, i hope this is fixed quickly since everyone lives in a world community to some degree.
this may be OT but how can i get outlook express or outlook to upload my messages? -- these are older messages i imported from my hard drive that were put there for safekeeping when i was with another isp. | |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| Re: WORSE and worse! and this just in from another UK correspondent:
"I've just had three more e-mails bounced back from Verizon, that is every one I sent, so it looks like I cannot contact any verizon account by e-mail, time they really knew how people felt about this. The only way that is going to happen is by verizon customers reading the riot act."
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
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rideboarder
welcome to the social
Premium
join:2003-07-28
Snohomish, WA
clubs:
1 edit | My problems just started about 1 - 2 weeks ago as well... Since then I'm unable to receive any emails from a swiss government agency. I have no idea why it started all of the sudden, however I wish verizon would fix this problem.
Edit: I also sent an email to verizon about the problem, and pointed out this thread. | |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| spoke with a verizon high-level manager about this issue, as we, and others here and elsewhere, are reporting more and more problems. he promised to look into this and get the scoop from the tech people responsible, and get back to me in a day or so. will report back anything i find out that might be useful. hang in; it does seem (i know i tend to be too optimistic sometimes;)) as if some of the verizon people really do care about this!
meanwhile, best i can suggest for those of you who don't have your own domains for an alternative email addy is that you get a freebie like a yahoo account just for your international mail, until this is straightened out.
wish us all luck .
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide | |
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catseyenu
Ack Pfft
Premium
join:2001-11-17
Fix East | Re: Emails not getting through UPDATE Sent reports to Verizon and Cox from the admin account of my domain.
Cleared up for me... | |
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Jimbo40
Premium
join:2001-01-07
New York, NY
| Hi,
I was going to start a separate topic about an issue I know myself and a few others are having, but it seems appropriate to post here.
For the past month I have been trying to sign up for Microsoft Security updates. You are suppose to get a confirmation email from Microsoft. Thanks to Verizon Online DSL you get nothing. I attempted more than 3 times which locks your email address from Microsoft (exceeded limit reached) and Microsoft has to reset your email address.
I tried Verizon Online help support which was a waste of time. I just tried calling Tech Support who checked with their Supervisor and was told it is a Microsoft issue.
Microsoft has emailed me stating they are working with Verizon about something called a white list. This means nothing to me, I just want security updates for my PC sent to me.
What I would like to know if you are having this problem trying to sign up for Microsoft Security updates to feel free to Private Message me.
After the holidays when I return to New York, I will file a Public Service Commission complaint (which anyone can do if you are in New York online) to get this issue resolved.
I find it absolutely ridiculous that Microsoft is blaming Verizon and Verizon is blaming Microsoft.
Thanks, Jim | |
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| cassnoir
join:2002-07-27
Las Vegas, NV | Re: Emails not getting through to my email account get a free MSN e-mail account until this is fixed... | |
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| cassnoir
join:2002-07-27
Las Vegas, NV | get an MSN free e-mail account until this is fixed... | |
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zoom314
Superman
Premium
join:2001-04-30
Yermo, CA | Re: Emails not getting through to my email account Did that long ago, Ditto the thought. | |
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dholroyd
join:2004-06-22
Sudbury, MA
| OK - I'm a Verizon DSL user. I get a phone call from a business partner in Europe who says, after investigation their end, their emails to me are being blocked by Verizon. I call Verizon Technical Support, who says that they had a technical bulletin about this problem yesterday, and that they have a solution.
The solution is as follows: tell them the name of the ISP(s) they're blocking, they'll pass the names up the line to a Network technician, investigate, and if, within two weeks, they decide to accept email from the blocked European ISP's them we're all happy.
OK, so the Verizon customer needs to know who's email Verizon is blocking, call, wait two weeks, and maybe it'll be unblocked. This is a solution?
Dave Holroyd | |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| Re: Emails not getting through to my email account said by dholroyd :This is a solution? no, of course it's not. and i have a good feeling that verizon is starting to understand that!
i just got off the phone with the manager i mentioned in an earlier post. he is NOT with tech, but IS in a position that is concerned with customer satisfaction, and has been in contact about this issue, once i brought it to his attention, with people in a position to actually help.
while he has no definitive answers yet, it being year's end and all, he does seem to feel that verizon may indeed try to come up with a solution that is better all around, allowing for blocking the real nasties without crippling our usability the way the current setup does.
meanwhile, the best most can do is to continue to let verizon know that most of us would prefer a less draconian blacklisting policy, AND would prefer the easy ability to add known correspondents to a whitelist without going through the hoops that kshymkiw's memo indicates (and the 2 week wait).
fingers crossed. things may not move quickly, but i do feel there's reason to be optimistic that they will move. of course, i really believed "read my lips, no new taxes."
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
Creating & Hosting SuperSites Worldwide | |
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| | dholroyd
join:2004-06-22
Sudbury, MA
| Re: Emails not getting through to my email account I have spoken to Verizon Customer Service, been given a credit for two months DSL, and explained the problems the SPAM filter is causing to a Customer Support supervisor. They listened, sympathized, and said they'd get back to me. In the meantime, my list of International ISP's who are blocked to my certain knowledge has grown to 11, including Optus in Australia, Pipex in the UK, Tiscali in France and the UK.
Like other users, I have moved my email service to GmailVerizon's DSL service is great: cheap, fast, reliable. But as a result of this insanity, I decided to sell my Verizon stock. They are a phone company. No upside. | |
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littlebird
join:2004-01-25
Carlisle, PA
 ·Verizon FIOS
| I am having the same problems as everyone else. I can not get support from my KAV. I can't update or subscribe to MS. I can get No verification or notification emails from any site, including this one.
Verizon support tells me they know that there is a major problem, but their only solution is:
If I don't receive an email (Dah! How would I know I didn't get it, it I don't get it?) I am to call them (a minimum of 1 hour on the phone) and give them the url of the email I didn't receive. They will then add this url to my email allow list. This process will take approximately 2 weeks, until I start getting emails from each or these URLs.
Is this for real? | |
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| kshymkiw
join:2004-12-21
Columbus, OH | Re: Emails not getting through to my email account if you would have read the last page you would see i posted the Memo verizon sent to us. Yes it is real | |
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pog
Premium
join:2004-06-03
Kihei, HI
·Hawaiian Telcom
| Re: Emails not getting through to my email account said by kshymkiw:
if you would have read the last page you would see i posted the Memo verizon sent to us. Yes it is real
I believe it was more of a rhetorical question.
The sentiment can also be expressed by "What the @$&! is Verizon smoking?" | |
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| | littlebird
join:2004-01-25
Carlisle, PA
·Verizon FIOS
| Yes...of course it was a rhetorical question!
I can't believe that any ISP would do such a stupid thing. What about getting emails from MS? Verizon admits this is true also.
Yes, only getting 1/4 of my emails is worse than getting a few spam emails. | |
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| irbrenda
join:2000-11-17
Staten Island, NY
| I am here in NY and having the same problems for the past month. I called Verizon and they said it was not their servers at all. I'm not receiving mail from vendors for my business accounts, one being American Express, for which I do not receive any notifications, statements, etc., and the other being Verizon Wireless, no statements, no notifications. According to American Express, they have sent me 12 notices in December, none of which have bounced back to them. I've even reset my spam filter and added AmEX to my Safe List, and I am still not getting any notifications from them. I'm at the point of changing my mail address to either Yahoo or Google. | |
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catseyenu
Ack Pfft
Premium
join:2001-11-17
Fix East | Sheesh, youse guys really pay these clowns for this kinda service?
(Ducking and running back to my Cox forum...) | |
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See 8 replies to this post |
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| amcorona
p00p
join:2004-12-26
Bayside, NY
1 edit | Re: Emails not getting through to my email account Do you have your mail clients set up to LEAVE MESSAGES ON THE SERVER?
That will happen.
You probably had outlook set up at some point in time to leave messages on the server. You then installed FB and when it connected to your mail server for the first time, it saw those old messages and downloaded them to your system.
If you don't plan on accessing your mailbox via a web browser, I would set up the mail client to not leave messages on the server. | |
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DrVidiBoomBa
No Respect
Premium
join:2000-02-17
Kirkland, WA
clubs:  | Re: Emails not getting through to my email account Nope, I never have that enabled... | |
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kenyg
join:2001-02-09
Hatboro, PA
| I just found out about this. A client in FL evidently has been sending work to me since Friday. I've been receiving email, but not his.
This is horrible! They are screwing with peoples livelyhoods.
Will be calling VZ shortly.
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aye aye captain! | |
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