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cotam
@69.158.x.x

cotam

Anon

Sympatico@MSN email problems

Any idea why smtphm.sympatico.ca would be giving me problems? I've tried following their upgrade guide several times, with failures each time. Of course my whole family is upgraded to these new servers, and none of them are able to send email's. We can receive email's just fine, but sending out seems to error out. I've enabled SSL and everything.

Anyone wanna give it a try? Thanks.

RobinK
join:2004-04-16
Canada

1 edit

RobinK

Member

nm

cotam
@69.158.x.x

cotam to cotam

Anon

to cotam
Meh, after trying various things, I've managed to fix it by using pop8.sympatico.ca (what I used to use before the upgrade). I still use pophm for incoming (which seems to work fine). Anyone else experiencing problems with smtphm? Guess I'll use this until it stops working
cotam

cotam

Anon

Oops, by using smtp8.sympatico.ca not pop8

Glen1
These Are The Good Ol' Days.
MVM
join:2002-05-24
GTA Canada

Glen1 to cotam

MVM

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If you are using Norton 2005 turn off email checking on outgoing only...it won't work with the smtphm.sympatico.ca

cotam
@69.158.x.x

cotam

Anon

Yeah, I've seen a post about that while browsing through the forums. Problem is, I have no firewalls whatsoever, so it really didn't apply to me. I'd say the problem is on the server side, not mine.

Glen1
These Are The Good Ol' Days.
MVM
join:2002-05-24
GTA Canada

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MVM

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If you were replying to me, Norton 2005 is the Anti Virus checker...not the firewall. If you scan incoming and outgoing email for a virus...turn off the outgoing email scanning when you want to use smtphm.sympatico.ca.

cotam
@69.158.x.x

cotam

Anon

I don't have any Norton products installed. Firewall nor Antivirus. Never knew Norton 2005 messes with it though, guess you learn something new every day. If it wasn't so bloated, I'd have it installed and possibly have that as my problem
Mister_E
join:2004-04-02
Etobicoke, ON

Mister_E

Member

Are you running any other Anti-Virus software that scans email on incoming and outgoing? If so, it's quite possible that the software you're using is also not capable of scanning with SSL.

Since many people have switched to the new platform and have no issues (including me), the problem is more likely on your end (most likely configuration).

What is the error message you get? Be sure to specify in your email client that your outgoing mail server requires authentication and provide it with your username/password information.

cotam
@69.158.x.x

cotam

Anon

Am I supposed to use SSL with 25 as the port? or the default (465)? Either way, neither seem to work. Also, I'm not using any antivirus programs whatsoever. The setup seemed to work for about a week, and suddenly crapped out and no longer works.
Mister_E
join:2004-04-02
Etobicoke, ON

Mister_E

Member

Outgoing (smtphm.sympatico.ca) SSL is still port 25, incoming (pophm.sympatico.ca) SSL should be port 995.

What email client are you using? What error message do you get? Have you told your email client that your outgoing mail server (for smtphm.sympatico.ca) requires authentication (and supplied username/password)?

Glen1
These Are The Good Ol' Days.
MVM
join:2002-05-24
GTA Canada

Glen1 to cotam

MVM

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There are viruses/adware that cause connection problems. Virus producers like to create nasty programs to make you go around in circles looking for a problem. Do a scan of your system with an anti virus program and or spybot type of program...look for something causing the problem.

Thomas6449
@sympatico.ca

Thomas6449 to cotam

Anon

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I had the same problems. Turns out it was my Anti-Virus program screwing up. I use AVG Free and it had to be configured for the non-standard setting that Sympatico/MSN now uses.

Also my MailWasher 2.0 program will no longer work with new settings. I will now have to upgrade to Mailwasher Pro due to Sympatico Changes

Peace, Tom

Gundam_MX
Stomping Robot
join:2003-06-27

Gundam_MX

Member

said by Thomas6449:

I had the same problems. Turns out it was my Anti-Virus program screwing up. I use AVG Free and it had to be configured for the non-standard setting that Sympatico/MSN now uses.

Also my MailWasher 2.0 program will no longer work with new settings. I will now have to upgrade to Mailwasher Pro due to Sympatico Changes

Peace, Tom
Why not use Outlook Express?
Leonivek
join:2000-07-15
Ottawa, ON

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Symantec Norton Antivirus does not support SSL connections. Here is a link to their KB article about it:
»tinyurl.com/6lp2j

I have the same problem. Even disabling any kind of email antivirus scanning in Norton doesn't always work. I had to remove Norton to finally be able to send mail. I'm temporarily using AVG now.

richardx
@sympatico.ca

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Anon

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I just upgraded. I have no problems connecting via my email client (mail on OSX) but there is a problem with the Sympatico MSN email system. I cannot log into the web mail MSN Sympatico email. I have talked to Sympatico and they say they are working on fixing the problem.

The real downside to this is that the default spam filter that was set when the account was moved was set on "high". I am getting very little mail through my Sympatico account and I can't change the spam filter settings until Sympatico fixes the problem. I also sent and email to MSN about this and they determined that it was definately a Sympatico problem.

I would suggest that anyone who has not upgraded yet holds off until this problem is fixed.

Richard
xiphoidfugu4
join:2004-02-06
Canada

xiphoidfugu4 to Leonivek

Member

to Leonivek
I really gotta start researching before I do things. I just upgraded my account. Am using OE as mail client...now I keep getting this error when I try to log in

Unable to logon to the server using Secure Password Authentication. Account: 'Sympatico', Server: 'pophm.sympatico.ca', Protocol: POP3, Server Response: '-ERR command not implemented', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

Disabled Norton Email Scanning. Didn't work. Guess I'll try geting rid of Norton and see if that works. Unless someone else has another solution?
zenohalfway
join:2003-06-10
Oshawa, ON

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I had trouble, too. Of course "tech support" was of no help. I use Thunderbird. I now have it working. Try this:

Set up outgoing SMTP as suggested, smtphm.sympatico.ca

Select TLS not SSL

Check mark for name and password. You'll be prompted for the password.

Of course, use your e-mail address as your name.

Deadpool0
Go Sens Go
Premium Member
join:2001-03-29
Canada

Deadpool0

Premium Member

said by zenohalfway:

Select TLS not SSL
As xiphoidfugu mentioned, he uses Outlook Express, which doesn't have an option of TLS - only SSL.

As for Norton xiphoidfugu, if you are using the Internet Security package, you have to disable that as well since the Anti Spam filter attempts to scan your outgoing mail also.

BliZZardX
Premium Member
join:2002-08-18
Toronto, ON

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Solution: »www.mozilla.org/products ··· eleases/
Chicks0r
join:2005-01-17
Shediac, NB

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One thing to keep in mind and this might sound stupid ...
Your access login password is not the same one you use for your email logins.

When you click on your shortcut to sympatico .. you will use a different password with your b1 ... and the MSN password will be the same as the one you will use with outlook too. This password is usually all caps.
And you can always change it at the self-care site www.service.sympatico.ca and click on the log-in to check emails.

Norton is one of the biggest problems with the MSN errors.
You need to lower your filters/settings to send emails.
One other thing to keep in mind. Always enable to SSL conenction and the ports should be 25 and 995.

Also, if you're using gearbox, make sure to enter the proper imput in there because it won't stick once you reboot your system. Best is to remove Gearbox (for dial-up) users and create a connection manually.

Leathal
Premium Member
join:2002-02-09
Richmond Hill, ON

Leathal

Premium Member

I am surprised that Sympatico doesn't just use RPC over HTTPS, which would force everyone to use Microsoft Outlook but it's certainly worth it if they setup it up correctly because if your machine is a notebook you can access your email from anywhere without having to login to web email.

It already sounds like Microsoft has gotten them to switch their servers to a Windows platform. Microsoft specialist highly recommend companies use SSL for just about everything, or RPC over HTTPS.

Leathal
doomie7
join:2005-01-12
Mont-Royal, QC

doomie7

Member

Well, using SSL is as such not a bad idea, and I am actualy very pleasantly surprised that Sympatico supports it for their email servers. Also, SSL is not a Microsoft-specific technology -- the UNIX mail-server at my university also uses them (although they probably don't want to spend money and get a 'proper' certificate, so I have to bother with clicking 'yes, I agree to accept the self-signed certificate' every time I open Outlook)

starlndn
Reluctant Rogers customer
Premium Member
join:2004-03-08
Nepean, ON

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Server Too Busy
Too bad Sympatico didn't see fit to inform their paying customers that MSN's servers would routinely be "too busy" to handle their requests.

I have been getting this screen way too often.

I called 310-SURF to vent after I had written a very, VERY long email and hit "send" only to get this screen. Of course the email was GONE and I had to start all over again.

The tech didn't know what I was talking about, and he isn't aware that this is even a problem. He wasn't willing to even take down the information and bring it to somebody's attention.

I am not using the webmail anymore obviously.

Leathal
Premium Member
join:2002-02-09
Richmond Hill, ON

Leathal to doomie7

Premium Member

to doomie7
said by doomie7:

Well, using SSL is as such not a bad idea, and I am actualy very pleasantly surprised that Sympatico supports it for their email servers. Also, SSL is not a Microsoft-specific technology -- the UNIX mail-server at my university also uses them (although they probably don't want to spend money and get a 'proper' certificate, so I have to bother with clicking 'yes, I agree to accept the self-signed certificate' every time I open Outlook)
I never said it was "Microsoft-specific" I did say that Microsoft does highly recommend that people use it. If your University has their SSL setup correctly every time you use your same machine to login and get your email via Outlook you shouldn't be prompted for the certificate.

Leathal
Leathal

Leathal to starlndn

Premium Member

to starlndn
said by starlndn:

Too bad Sympatico didn't see fit to inform their paying customers that MSN's servers would routinely be "too busy" to handle their requests.

I have been getting this screen way too often.

I called 310-SURF to vent after I had written a very, VERY long email and hit "send" only to get this screen. Of course the email was GONE and I had to start all over again.

The tech didn't know what I was talking about, and he isn't aware that this is even a problem. He wasn't willing to even take down the information and bring it to somebody's attention.

I am not using the webmail anymore obviously.
It takes awhile for some companies to build up enough clusters to handle the traffic. Maybe Sympatico is one of them.

Leathal
Chicks0r
join:2005-01-17
Shediac, NB

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I will quote you --> """ Too bad Sympatico didn't see fit to inform their paying customers that MSN's servers would routinely be "too busy" to handle their requests. """

Now ...
I work for Bell Sympatico. Hence why I replied to this topic ... and trying to bring help to those in needs.
I know myself calling the 310-surf.. you don't always speak with the brightest of the lighbulbs in the pack. Some of them could care less what your issue is. Some however.. do care because we want to learn and make sure we understand the problem so if it ever arise again.. we will have the proper answer for you.

You need to keep in mind... NOT one program ever created is perfect. You can pay a high price for all software and hardware and nothing will be guaranteed. I think we are getting a little too spoiled by technology and we expect everything to work perfect. 'm sorry to bust your bubble.. nothing works A+1. I'm a proud Linux user and even Linux has flaws. Minor ones.. but still not perfect.
See where I'm getting at ? ....

Maybe you should be greatful for what you have. And besides.. you have 3 free months to try MSN .. if you don't like it.. you don't pay for it.. you cancel and you find something better.
Also... I wouldn't write in my profile that Bell HSE rocks if you find their service so low

And no .. I am not here to start a fight.. just pointing out maybe we take things a little too much for granted.

Go easy on us when you call 310-surf ... it's not us that causes the mistakes/errors/syscrashes..... we're there to hear you out and to guide you in the right path. And if you ever call there again and you speak with a lamebut.. ask him his Agent ID.. he doesnt have a choice to give it to you and then email the system .. and trust me.. they will deal with him/her. I work for the 'system' .. I know

Best of luck with your calls ... with your support and with your software.
zenohalfway
join:2003-06-10
Oshawa, ON

zenohalfway to Deadpool0

Member

to Deadpool0
said by Deadpool0:

said by zenohalfway:

Select TLS not SSL
As xiphoidfugu mentioned, he uses Outlook Express, which doesn't have an option of TLS - only SSL.
You're right. I was responding to the original poster. Perhaps, though, since so many are now using Thunderbird the information will be of use.

Take care

Leathal
Premium Member
join:2002-02-09
Richmond Hill, ON

Leathal to Chicks0r

Premium Member

to Chicks0r
said by Chicks0r:

And if you ever call there again and you speak with a lamebut.. ask him his Agent ID.. he doesnt have a choice to give it to you and then email the system .. and trust me.. they will deal with him/her. I work for the 'system' .. I know
This does not always work. I have had problems with my home line which is on Sympatico and was told by the lamebut because my modems line stats (Rel CAP) was at 100% this is why I was not getting connected to Sympatico.

After I finally had it with the guy I asked to speak to the supervisor, he pretty much refused, he would leave me on the phone for periods of time then would come back on the phone saying the Manager doesn't want to talk to me. Very rude on Sympatico's part to higher such morons.

Eventually when I asked for his managers name he said "uhm. I don't know it!". And yes even went as far and denied me his ID.

Honestly Management should be paying closer attention to the calls coming in which they are suppose to be recording for quality assurance and firing people who don't comply with the customers request. If it turns out the nightly manager is at fault then he or she should fired without a warning. I would never want to see a bunch of imbeciles running my business, if I found they were I would be canning their ass in a heart beat!

Leathal
xiphoidfugu4
join:2004-02-06
Canada

xiphoidfugu4 to Deadpool0

Member

to Deadpool0
Nabbed Thunderbird. (Already using firefox, I don't know why I wasn't using Thunderbird) Set up my account...used TLS for outgoing, now it's working. Norton I-net Security is running,
without E-mail scanning, which I guess still won't work on incoming as it's still SSL. Thanks for the help all. Gotta keep reminding myself that this forum is here.