espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
 ·voip.ms
·Vitelity VOIP
·Callcentric
·VoiceStick
·ViaTalk
 ·Comcast
 ·Embarq
| reply to chrisbmoore
Re: [Vonage] Bad customer service practices
said by chrisbmoore  :Why also do they fail to tell you that by not allowing them to charge the new adapter, they will suspend your service and then charge you a bogus reactivation charge when you finally get it all ironed out? Not allowing them to charge the adapter how? Calling up your credit card company and disputing the charge?
As far as cross-shipping charges, almost every company (VoIP or otherwise) does that. Companies usually offer you an option to send in your unit, and then have another one sent out afterwards at no charge. Vonage probably doesn't offer that because most people would not want to be without a phone for that long. |
