mnmark
Go Johnnies
Premium
join:2004-06-29
Saint Paul, MN
clubs:
 ·Vonage
 ·Comcast
| reply to chrisbmoore
Re: [Vonage] Bad customer service practices
I spoke with Vonage just this morning about a rebate related problem. After calling the 866 number, I received a CS rep within *2 rings*!!!
I was taken back--knowing that any call to a support center usually results in hold time, I didn't have any of my paperwork in front of me when the guy picked up.
As for the service: he was a bit slow to open a ticket for me, and asked a bunch of questions more than once...but that's ok. I'd rather have a diligent employee double and/or triple check my story, rather than have them close the gaps by making stuff up.
Given all the different services I pay for, Vonage bumped their rating up to a "9" in my book today. |
