espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
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| reply to mnmark
Re: [Vonage] Bad customer service practices
said by mnmark  : said by mahermusic :15 days... that should give someone just enough time to close his/her credit card account and move on... Over a piece of Vonage hardware?!? Good lord, if someone wants to take that much effort to jack an device from Vonage, let 'em. It's not like they can take it anywhere else for service... I suspect it has less to do with the fear of theft, and more with their desire to get equipment back in a timely manner. They need to replenish their stock by turning over defective hardware to the manufacturer; too many "spare" units out in the field is a bad thing. If given the chance, most people would take their sweet time in getting the adapter back to Vonage after the problem is fixed. The charge (and subsequent credit) is motivation for the customer to expedite the process. |
