claudeo
join:2000-02-23
Redmond, WA | reply to Robbob90210
Re: [Lingo] is going to charge Excise and Reg Tax
You don't understand. That fee doesn't go to the government. It just goes to pad the bottom line of the provider. |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
 ·VOIPo
 ·WOW Internet and C..
·Broadvox Direct
| reply to bbrlogue
said by bbrlogue  :I don't recall the same heated reactions when Vonage started charging $1.50 Regulatory Recovery Fee last summer (or maybe I missed it). ... »Vonage lowers rates
»New Info about Vonage new Regulatory Fees
»Vonage bill
You have to remember that there was less of an explosion of users back then. Many of us were in the geek realm, and saving money was one only aspect.
--
Jim -- USA2K
SEE: |DCWU |FAH |PICS |BVX REVIEW |
FWD, Vonage 01/03 to 12/04, & BVX 07/04 to now |
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stufried
Premium
join:2003-10-13 | reply to claudeo
To the best of my knowledge, they are also charging this fee to foreign subscribers using foreign DIDs. If it was a tax, you'd think they'd be exempt. |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
·Cox HSI
| I think Sunrocket is going to gain a lot of subscribers just due to their 'Bottom-Line Pricing' terms:
Are you sick and tired of all the mysterious taxes, fees and surcharges tacked on by the phone companies? These can add $10 or more to your phone bill every month. Some of these are legitimate taxes assessed by federal, state or local authorities — passed through to pay for government services. However, a surprising number of these fees represent charges kept by the phone company. For instance, did you know that the "Federal Subscriber Line Charge" that shows up on your bill (about $6 per line) is kept by your local phone company, just like the line or feature charges? Your phone bill may be full of confusing charges, and the phone companies go out of their way to hide the real story behind these fees.
With SunRocket, there are never any bogus charges — any tax or fee we charge will be directly passed through to the appropriate authority, and is included in your bottom-line price.
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Email Lingo about the misrepresented rate hike: customercare@lingo.com primuscare@primustel.com nhazard@primustel.com psingh@primustel.com |
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Sinclair42
join:2004-10-23
Florence, SC
| Hopefully SunRocket will add on more cities .Here in South Carolina there are only two major VoIP services that have a ton of cities and the rest never add.Example; Vonage has been around the longest has only 5 cities and 4 of those are in the upper state.We have three area codes and P8 covers all three with small to medium to large cities in all three , probably close to 50 cities or better.Next if not about the same number is VoicePulse.There are a few more with a very limited amount of cities.The Carolina's seem to be last on the list to cover the smaller areas but those smaller areas have tons of people that do have broadband.
I hope Lingo comes to their senses and listens to their customers complaints about the charges that they announced.I guess they will need to step up their advertising campaign if people decide to vote with their wallet if no word comes out of the Lingo camp. |
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Network Guy
join:2000-08-25
New York
·PHONE POWER
·Broadvox Direct
 ·Verizon Online DSL
| reply to laserjobs
quote:
For instance, did you know that the "Federal Subscriber Line Charge" that shows up on your bill (about $6 per line) is kept by your local phone company, just like the line or feature charges?
$6.50 for me personally, and yep makes me sick. |
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vonsen
Just Because
Premium
join:2005-01-06
| said by Network Guy :For instance, did you know that the "Federal Subscriber Line Charge" that shows up on your bill (about $6 per line) is kept by your local phone company, just like the line or feature charges? Yes, those disguised charges have made me sick for years. And lingo seems to be headed down that same road. I'm now looking at sunrocket, whereas I never would have considered leaving lingo before they started imposing surcharges. |
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Sinclair42
join:2004-10-23
Florence, SC
1 edit | reply to Robbob90210
I just hung up with Lingo Customer support and he said i was the first caller to complain and he has been there since 3pm....I find that hard to believe!!!He had no explanations on why they picked now to raise the price.He said they didn't it was taxes that were being implemented..this is getting sickening.. |
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PortMeOver
join:2005-01-09
Pueblo, CO
| reply to Robbob90210
This is great!! I received a RESPONSE from Lingo.
I emailed the sales department and asked them to explain the taxes and new fees. Here is what the dumb [edit] emailed me back.
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Dear Sir/Ma'am,
We are sales and have limitations with regards to providing you with customer support. We do appreciate your concerns and rather than provide you with a response that would be inadequate or misleading, it is necessary for our customer support staff to respond to you query. To contact our customer care or technical support, please call 1-888-LINGO-99 or e-mail at customercare@lingo.com.
Thank you,
Lingo Sales Support Team
---
Wow. I guess if you call sales and ask about fees, they will have to send you to TECHNICAL support?
clueless or hiding, you decide. |
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claudeo
join:2000-02-23
Redmond, WA | said by PortMeOver :clueless or hiding, you decide. Both it seems. |
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vonsen
Just Because
Premium
join:2005-01-06
| reply to Robbob90210
Just wanted to bring this thread to the top of the forum, as I just emailed links to this thread and others to the Lingo execs below.
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Email these Lingo executives about the misrepresented 18% rate hike: psingh@primustel.com,nhazard@primustel.com,tkloster@primustel.com,jdepodesta@primustel.com,t book@primustel.com,smcintyre@primustel.com,anayar@primustel.com,tlawson@primustel.com,mguirg is@primustel.com,jmelick@primustel.com,jrosenblatt@primustel.com,ghicks@primustel.com,mmagil l@primustel.com |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
1 edit | I just edited my review for Lingo and gave them the lowest rating due to dishonesty. I suggest others do the same that are upset over this. |
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ycool
join:2001-12-04
Miami, FL |  reply to Robbob90210
I have no problem paying the extra $1.50/month fee. The TOS support that any taxes may be added. Lingo's service has worked great for me with excellent call quality so I see no problem in paying this extra $1.50 a month fee. |
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vonsen
Just Because
Premium
join:2005-01-06
1 edit | said by ycool : I have no problem paying the extra $1.50/month fee. Well I'm glad that you're happy.
I see that you just joined today. By the merest coincidence I emailed a link to this thread to the thoughtful people over at lingo about two hours before you joined. I don't suppose you work for lingo? No? Well you're still outnumbered about 2000:1 in your opinion. 
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Email these Lingo executives about the misrepresented 18% rate hike: psingh@primustel.com,nhazard@primustel.com,tkloster@primustel.com,jdepodesta@primustel.com,t book@primustel.com,smcintyre@primustel.com,anayar@primustel.com,tlawson@primustel.com,mguirg is@primustel.com,jmelick@primustel.com,jrosenblatt@primustel.com,ghicks@primustel.com,mmagil l@primustel.com |
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PortMeOver
join:2005-01-09
Pueblo, CO
1 edit | reply to Robbob90210
 |
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caseydoug
join:2001-08-14
Seattle, WA
| reply to Robbob90210
For what it's worth, I am less upset with Lingo than I was before (and no, I don't work for Lingo). Their explanation made some sense to me. I admit, their handling of the increase was incredibly clumsy, but they are doing what every other VoIP provider is doing in collecting the 3% FET and charging $1.50 for the RRF.
Even Sunrocket, which includes taxes and other governmental charges in its "bottom line price," reserves the right to increase rates at any time. If taxes go up, its rates will go up (although probably not for those who pay $200 up front). And Sunrocket starts off charging $5 more than Lingo.
Many of these companies are quite small -- I think I read that VoicePulse had eight employees. All of them operate on incredibly thin margins. If not covered by increasing revenues, a small rise in costs could drive many of them out of business. Sunrocket is smart to distinguish itself by offering an up-front payment plan. But if taxes and fees increase dramatically, the company could easily go under, and subscribers would never receive the service they had already paid for. |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
·Cox HSI
| reply to Robbob90210
On that note I just spoke with a friend who knows the industry very well and he said that VOIP providers grossly underestimated their costs from the get go.
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Email Lingo about the misrepresented rate hike: customercare@lingo.com primuscare@primustel.com nhazard@primustel.com psingh@primustel.com |
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ycool
join:2001-12-04
Miami, FL
1 edit | reply to vonsen
Well apparently you don't even know what you are talking about, click on my userid at the post and you will see the date i joined dslreports.com is: Joined: 2001-12-04 15:58:36
which is more that I can say for you since yours say: Joined: 2005-01-06 11:15:38
And NO, I do not work for Lingo. |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
·Cox HSI
| If you have no problem paying the extra $1.50/month fee, then PM me for my address and you can send me an extra $1.50/month fee. I love free money.
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Email Lingo about the misrepresented rate hike: customercare@lingo.com primuscare@primustel.com nhazard@primustel.com psingh@primustel.com |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
·VOIPo
·WOW Internet and C..
·Broadvox Direct
| reply to ycool
old timer :) |
said by ycool :... click on my userid at the post and you will see ... :) |
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