DJ
Premium
join:2001-06-13
Columbus, GA
 ·Knology
| reply to SaladSpoon
Re: [DIRECTV] Experiencing problems with DirecTV?
DirecTV's activation system has been either completely down or very slow over the last few days. Since Thursday, every install I've been on, I've had to leave customers with unactivated receivers. Pissed the hell out of me, because I would be stuck on a job site for an extra 30 minutes to an hour waiting for the customer rep to unsuccessfully attempt several times to activate, when they knew damn well the system was down.
Since this afternoon, their system seemed to be working, albeit very buggy still. My last job today, I was onsite for an extra 90 (NINETY!!!) minutes, because they couldn't get the customer's programming package applied to the account and sent down to the receivers. Thankfully the customer was understanding of my visible frustration.
For the sake of us installers, hopefully they'll get everything working 100% very soon.
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Mediacom Online: $45.95 3000/256. Yep, I'm satisfied. |
