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 jgwilliams
Premium,VIP
join:2003-09-16
Chesterland, OH
clubs: | Re: [Broadvox Direct] Voice mail is messed up
sirozha beat me to it. | |
| 
vonsen
Just Because
Premium
join:2005-01-06
| said by sirozha  :and the most frustrating thing is the total meltdown of their tech support. Broadvox has been very reliable in terms of uptime, but support has taken big hits in recent months and broadvox is becoming very slow to act on tickets. E.g. see this thread: What has happened to Bvox support?
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| sirozha
join:2001-11-18
Kennesaw, GA
| I think my account may have been converted to the new voice mail system. The pre-recorded greeting is generic (no longer mine). When I check Amanda, it says there're no messages even though I have a stutter tone. I just left myself a test message, and Amanda is still saying I have no new messages.
So, how does one check the new voice mail? *123 seems to check Amanda, not the new one. Also, it seems when Broadvox migrated my account to the new system, they used the old email address (the one I initially registered with voice mail). My portal lists the new email account, but the messages are being delivered to the one I first registered.
It seems very strange that Broadvox would migrate someone's voice mail without prior notification or any instructions on how to use the new voice mail system. | |
| | jgwilliams
Premium,VIP
join:2003-09-16
Chesterland, OH
clubs:
| Re: [Broadvox Direct] Voice mail is messed up You should not have been migrated without notification.
That aside, IF you have been migrated you can try dialing *86 for your new voice mail system. If that works then you have been migrated. Your mailbox number on the new system is your 10 digit phone number.
If you have been migrated please double check your email, you should have gotten a notice prior to the cut over, with complete usage instructions.
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Jeffery Williams
CIO
Broadvox, Llc
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| | | sirozha
join:2001-11-18
Kennesaw, GA
| Re: [Broadvox Direct] Voice mail is messed up Jeff,
I appreciate your answering my questions. I tried *86, and I do get a prompt to enter my account #. Once I enter my 10-digit phone number and the # key, the system asks me for the password. When I enter my old password from Amanda and the # key, the system informs me that the password is not recognized.
I double-checked my email, and I didn't get any notification of voice mail migration. There are two places in the portal where I can enter my email address. One of them is under the Account Profile tab. The other one is under the My Phone tab -> Voice Mail -> Change VM/FAX Email. My email address listed under the Account Profile is the one used by the new voice mail system to email me the .wav file of the received voice mail. The account listed under My Phone -> Voice Mail -> Change VM/FAX Email is a different email address (the one I want to receive voice mail to), and the new voice mail system totally ignores this setting. It also ignores the voice mail password that is set under My Phone -> VoiceMail -> Change VM password.
So, how do I configure the password and the VM/Fax Email address for the new voice mail system?
Thanks | |
| | | | sirozha
join:2001-11-18
Kennesaw, GA | Re: [Broadvox Direct] Voice mail is messed up Jeff,
I noticed you are in the forum right now. I'm bumping this so that you could help me with this.
Thanks | |
| | | | | sirozha
join:2001-11-18
Kennesaw, GA
| Re: [Broadvox Direct] Voice mail is messed up I called Broadvox and had my problems resolved. However, the portal settings for the email address to which the voice mail and fax messages are sent don't work with the new mail system. Also, the voice mail password setting in the portal has no effect on the new voice mail. So, to have the email address changed, one has to call Broadvox and ask them to change it in their system. The password can be set via the phone once one connects to his/her new voice mail box. The default password is 11111. The default mail box number is one's 10-digit phone number. | |
| sirozha
join:2001-11-18
Kennesaw, GA
| [Broadvox Direct] Voice mail is messed up OK, I've had a ticket opened with Broadvox for 10 business days now about Fax to Voice Mail not working. Haven't heard anything from the tech support/customer service yet. A few days ago I asked them to update me through the ticketing system. I also called and waited for about 30 min, after which the tech support voice mail came up and asked me to leave them a message, which I did. Of course, no one called me back, updated the ticket or emailed me, just like I expected.
Today, a friend of mine reached me at my cell phone and said he left a message on my home phone (Broadvox). When I got home, there was a stutter tone, indicating there is a voice mail waiting. When I tried to check it through the phone, the system didn't even offer an option to check a new message. When I forced it to give me the new message by pressing "1", it said there were no new messages. Then I decided to listen to the message through email. I accessed the email account to which voice mail messages are supposed to be emailed, and there was nothing there. Then I checked another email account, which used to be the designated account for receiving my voice mail, and the voice mail message was there. I had changed the account to which Broadvox is supposed to email voice mail messages about 2 weeks ago, and I had been receiving voice mail to the new account for at least 2 weeks. So, suddenly, the old account is being used by the voice mail system again. I then logged into my portal and saw that the new account is still listed as the designated account to receive voice mail. So, something is really wrong with the Broadvox voice mail system. It's all screwed up.
I still don't know if they fixed the problem with receiving faxes to voice mail, but I suspect they didn't.
What is going one with Broadvox? The service is really starting to suck, and the most frustrating thing is the total meltdown of their tech support. | |
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