Mazda_6
@attbi.com
| Comcast Bandwidth Suspension
Good Evening. As with other users on here. I got a call Friday by Comcast (I live in Westfield, MA)... stating that my service would be suspended if i did not decrease my monthly usage. I was in violation of the Comcast Acceptable use policy(ACU), according to them. They gave me the option to decrease or switch to workplace service. However the interesting thing is. Both the Commmercial Internet services and Residential have the same Bandwidth article within there respective ACU's. I'm calling them tommorow. Do you think i have a chance getting them to back off on there threat? TIA
Here is the link to the ACU's
»www.comcastcommercial.com/index.···ew&id=51 |
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Newegg
Supreme Ideology
join:2004-11-14
Atlanta, GA | No, you cant reason with them. You call them and you'll just waste your time. That's just the way it is. |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
| reply to Mazda_6
You are correct that Comcast uses similar terminology with respect to bandwidth limitations in the Acceptable Use Policies (I use the abbreviation "AUP", but whatever) for both Comcast High-Speed Internet and their Workplace offerings. If you do call Comcast back, one item that you could ask is what the monthly usage limitations are for Workplace. It has become obvious that they are not going to tell anyone what the usage limitation is for HSI, however, since Comcast is giving you an option of reducing your monthly usage or switching to Workplace, it would seem to be a reasonable question to ask what the monthly limitation on Workplace is. |
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ranvette
join:2002-06-26
Hudson, MA | A friend of mine went threw the same type of thing recently but he told me they said they would terminate his account.He told me he was doing lots of downloading.Last i heard he told me he was going to lay off and get them off his back. |
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TheFake007
join:2002-06-18 | reply to Mazda_6
Do you have a number as to how much bandwidth you used? |
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kaila
join:2000-10-11
Lincolnshire, IL
clubs: 
| reply to Mazda_6
With the sudden rash of these calls to customers, it seems Comcast is "preparing the ground" before opening up their network.
The only thing I would do is make an inquiry if the Workplace offering offers more bandwidth (or less enforcement), and back off the usage. No guarantees, but it seems logical this is temporary enforcement before the upgrade- if they go too far it will become PR fodder for their competitors.
But really, Comcast holds all the cards here. Customers can be terminated "at will" for any or no reason at all. Don't push it. |
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ComcastJoe
join:2004-02-09
| reply to TheFake007
said by TheFake007  :Do you have a number as to how much bandwidth you used? Who cares what the number is? Comcrap advertises "unlimited" use. Until they publish -PROMINENTLY- a cap number then it is unacceptable for them to cancel anyone because they actually used their connection. |
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china crisis
join:2003-05-28
1 edit | said by ComcastJoe : said by TheFake007 :Do you have a number as to how much bandwidth you used? Who cares what the number is? Comcrap advertises "unlimited" use. Until they publish - PROMINENTLY- a cap number then it is unacceptable for them to cancel anyone because they actually used their connection. Comcast stopped using the term "unlimited" in their advertising months ago. |
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TheFake007
join:2002-06-18
| reply to ComcastJoe
said by ComcastJoe : said by TheFake007 :Do you have a number as to how much bandwidth you used? Who cares what the number is? Comcrap advertises "unlimited" use. Until they publish - PROMINENTLY- a cap number then it is unacceptable for them to cancel anyone because they actually used their connection. look, I hate the idea of invisible caps as much as the next guy, but comcast is the only provider in my area. I would rather go with broadband than without, so ascertaining where the cap is is quite advantageous. |
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sago
join:2001-12-19
| reply to Mazda_6
the key is to be comfortable that the amount of data that you have downloaded/uploaded by the point in time where they notify you this month won't be too much for the next month's round of notifications and won't get you in trouble with the next month's round of notifications.
I would certainly suggest to anyone that has recieved a notification to stick to email and web surfing only for the remainder of the month, and then the following month perhaps some iTunes or things like that.
It's difficult to know what they are going to do when they are upgrading the speeds, obviously it's rather unpredictable.
But the key is to be comfortable with the amount you have downloaded/uploaded up to the point that month when you recieve the notification, because if that amount is already considered "too much" for that month, that could very well be the end of that broadband connection. |
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kaila
join:2000-10-11
Lincolnshire, IL
clubs:
| reply to TheFake007
said by TheFake007 : look, I hate the idea of invisible caps as much as the next guy, but comcast is the only provider in my area. I would rather go with broadband than without, so ascertaining where the cap is is quite advantageous. The problem is Comcast really has no incentive to publish any hard cap number. It would give their competitors an immediate advantage, plus in the past at least, the actual cap varied between locales and served as a kind of network maintenance tool in problem areas. Having the flexibility by not making a cap known is in their best interest.
I really don't think it's about bandwidth costs anyway, it's provisioning and what effect opening the throttle will have on their existing infrastructure and customers habits. |
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anomus
@mindspring.com
1 edit | reply to Mazda_6
Re: Comcast Bandwidth Suspension
Big corps have always been pushing the legal envelope of chareging people money for promissed services and then skimping on the service to boost profits. Then its a word battle in court whether its really skimpy or flat out fraud. Nothing will ever change unless the masses force a change thru boycott. I have 2 TWC cable lines DLing "large files" for a year now netting me nearly 10TB of wonderfull goodness.  I am damn glad I have nothing to do with Comcast and to date, they have not gotten one dollar from me. If everyone did this, caps would come to a screeching halt. |
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ComcastJoe
join:2004-02-09
| said by anomus:Big corps have always been pushing the legal envelope of chareging people money for promissed services and then skimping on the service to boost profits. Then its a word battle in court whether its really skimpy or flat out fraud. Nothing will ever change unless the masses force a change thru boycott. I have 2 TWC cable lines DLing "large files" for a year now netting me nearly 10TB of wonderfull goodness. I am damn glad I have nothing to do with Comcast and to date, they have not gotten one dollar from me. If everyone did this, caps would come to a screeching halt. I would be happy to participate but dialup is not an option, yet it is my only other choice thanks to Comcast's pull ($$$) in Trenton.
I would have been one of the first in the nation to get Verizon's fiber, but with the sudden and obviously corrupt tax levied on Verizon for installing fiber Verizon put New Jersey on indefinite hold. Now hermits in Montana will have Verizon fiber before New Jersey. |
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imrf
Premium
join:2002-06-06
Utica, MI
 ·WOW Internet and C..
| said by ComcastJoe :I would have been one of the first in the nation to get Verizon's fiber, but with the sudden and obviously corrupt tax levied on Verizon for installing fiber Verizon put New Jersey on indefinite hold. Blame your state for that, not Comcast. Comcast has nothing to do with your state not wanting to allow Verizon sole access to it's new fiber network. Instead they want it to be shared just like their current POTS system is. Comcast has no say in that, they also don't have any say if another company wants to build their own networks around there. The sad fact is, is that few want to do that because the ROI is far to low and can't be justified. Hey, if you want to get rid of Comcast, seek some investors and come up with a solid business plan and build your own network of your liking. All you have to do is talk with your local franchise authority and work out an agreement. |
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John122
@attbi.com
| reply to Mazda_6
Well I knew it had to happen someday
Today I got "the call",I am one of the top 200 absusers (country?) and my account will be terminated for a year if I don't cut back.It was also suggested to me that I sign up for the commercial package
Funny thing is my bandwidth use has been pretty much the same (250 gigs a month give or take) since they took over my ATTBI account so many years ago.I always thought they left me alone because my account was grandfathered in.
Thankfully for me in the area I live in MA I have other options and can spend my 140+ bucks a month for tv/internet elsewhere if they shut down my account
I haven't returned the call yet but thanks to all the threads on this subject,I see that my call will do me no good anyway |
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Mazda_6
@attbi.com
| Thanks for all the updates. No-one is returning my calls from Comcast, and I went to my towns main office to talk to a supervisor. Low and behold they only people that work there are the cable box lady, and the dispatch team. I called and inquired about Commerical service. I wouldn't mind getting that 6/Mb Down, 1.5/Mb Up if they'd give to me for less  |
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lookdaditsme
join:2005-01-18
Saint Paul, MN
| reply to John122
said by John122:
Well I knew it had to happen someday
Today I got "the call",I am one of the top 200 absusers (country?) and my account will be terminated for a year if I don't cut back.It was also suggested to me that I sign up for the commercial package
I got "the one percenter call" last Friday -- I felt deep, deep sorrow, regret and shame for my behavior. I was sure that all of my dear departed ancestors were surely most disappointed in me seeing (from beyond) the way I have behaved. Now that I see there is a top 200 letter most of my shame has been lifted!
But seriously, I am glad that you have options, I wish that my location did as well. When a viable option becomes available, I'm going to jump on it. |
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b1gdr3
I Blame Your Mother
join:2001-07-28
Pittsburgh, PA
2 edits | reply to ComcastJoe
said by ComcastJoe it is unacceptable for them to cancel anyone because they actually used their connection. |
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lookdaditsme
join:2005-01-18
Saint Paul, MN
1 edit | Yepper, I will give up online astronomy research (a hobby) and return my Akimbo. Then I can use my broadband connection to check my email - hooray! |
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