Mazda_6
@attbi.com
| Comcast Bandwidth Suspension Good Evening. As with other users on here. I got a call Friday by Comcast (I live in Westfield, MA)... stating that my service would be suspended if i did not decrease my monthly usage. I was in violation of the Comcast Acceptable use policy(ACU), according to them. They gave me the option to decrease or switch to workplace service. However the interesting thing is. Both the Commmercial Internet services and Residential have the same Bandwidth article within there respective ACU's. I'm calling them tommorow. Do you think i have a chance getting them to back off on there threat? TIA
Here is the link to the ACU's
»www.comcastcommercial.com/index.···ew&id=51 | |
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 Newegg
Supreme Ideology
join:2004-11-14
Atlanta, GA | Re: Comcast Bandwidth Suspension No, you cant reason with them. You call them and you'll just waste your time. That's just the way it is. | |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
| You are correct that Comcast uses similar terminology with respect to bandwidth limitations in the Acceptable Use Policies (I use the abbreviation "AUP", but whatever) for both Comcast High-Speed Internet and their Workplace offerings. If you do call Comcast back, one item that you could ask is what the monthly usage limitations are for Workplace. It has become obvious that they are not going to tell anyone what the usage limitation is for HSI, however, since Comcast is giving you an option of reducing your monthly usage or switching to Workplace, it would seem to be a reasonable question to ask what the monthly limitation on Workplace is. | |
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 | ranvette
join:2002-06-26
Hudson, MA | Re: Comcast Bandwidth Suspension A friend of mine went threw the same type of thing recently but he told me they said they would terminate his account.He told me he was doing lots of downloading.Last i heard he told me he was going to lay off and get them off his back. | |
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TheFake007
join:2002-06-18 | Do you have a number as to how much bandwidth you used? | |
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ComcastJoe
join:2004-02-09
| Re: Comcast Bandwidth Suspension said by TheFake007  :Do you have a number as to how much bandwidth you used? Who cares what the number is? Comcrap advertises "unlimited" use. Until they publish -PROMINENTLY- a cap number then it is unacceptable for them to cancel anyone because they actually used their connection. | |
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china crisis
join:2003-05-28
1 edit | Re: Comcast Bandwidth Suspension said by ComcastJoe : said by TheFake007 :Do you have a number as to how much bandwidth you used? Who cares what the number is? Comcrap advertises "unlimited" use. Until they publish - PROMINENTLY- a cap number then it is unacceptable for them to cancel anyone because they actually used their connection. Comcast stopped using the term "unlimited" in their advertising months ago. | |
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| | TheFake007
join:2002-06-18
| said by ComcastJoe : said by TheFake007 :Do you have a number as to how much bandwidth you used? Who cares what the number is? Comcrap advertises "unlimited" use. Until they publish - PROMINENTLY- a cap number then it is unacceptable for them to cancel anyone because they actually used their connection. look, I hate the idea of invisible caps as much as the next guy, but comcast is the only provider in my area. I would rather go with broadband than without, so ascertaining where the cap is is quite advantageous. | |
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| | | kaila
join:2000-10-11
Lincolnshire, IL
clubs: 
| Re: Comcast Bandwidth Suspension said by TheFake007 : look, I hate the idea of invisible caps as much as the next guy, but comcast is the only provider in my area. I would rather go with broadband than without, so ascertaining where the cap is is quite advantageous. The problem is Comcast really has no incentive to publish any hard cap number. It would give their competitors an immediate advantage, plus in the past at least, the actual cap varied between locales and served as a kind of network maintenance tool in problem areas. Having the flexibility by not making a cap known is in their best interest.
I really don't think it's about bandwidth costs anyway, it's provisioning and what effect opening the throttle will have on their existing infrastructure and customers habits. | |
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b1gdr3
I Blame Your Mother
join:2001-07-28
Pittsburgh, PA
2 edits | said by ComcastJoe it is unacceptable for them to cancel anyone because they actually used their connection. | |
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| | | lookdaditsme
join:2005-01-18
Saint Paul, MN
1 edit | Re: Comcast Bandwidth Suspension Yepper, I will give up online astronomy research (a hobby) and return my Akimbo. Then I can use my broadband connection to check my email - hooray! | |
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ComcastJoe
join:2004-02-09
| said by b1gdr3 :said by ComcastJoe it is unacceptable for them to cancel anyone because they actually used their connection. They are not canceling anyone because they USED their connection. They are canceling because people are ABUSING their connection. "Abuse" being defined by actually using their connection to "download 6,000 times faster than dialup!"
No one would notice a difference in speeds when surfing the Web if their 3MB or 4MB connection speed was reduced to 512K. The slowness that sometimes occurs when Web surfing is due to javascripts, flash movies, cookies, and spyware loading or attempting to load and your antivirus programs scanning the content.
If we are not allowed to grab lots of very large files then having such a fast connection is like shooting rabbits with an elephant gun. | |
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Morty
Premium
join:2004-09-18
| Re: Comcast Bandwidth Suspension said by ComcastJoe : said by b1gdr3 :No one would notice a difference in speeds when surfing the Web if their 3MB or 4MB connection speed was reduced to 512K. The slowness that sometimes occurs when Web surfing is due to javascripts, flash movies, cookies, and spyware loading or attempting to load and your antivirus programs scanning the content. If we are not allowed to grab lots of very large files then having such a fast connection is like shooting rabbits with an elephant gun. Very good, the whole speed issue has nothing to do with webpages most people already know this. If you download a file, let's say an ISO of Win xp 64 bit edition it will download in 20 minutes (for example) instead of 3 hours (once again for example no actual math done obviously.) This way the user or subscriber doesn't have to wait as long. THIS DOES NOT MEAN THE SUBSCRIBER CAN DOWNLOAD MORE CDs ONLY FASTER. And yes, the download will finish faster it does not give you the right to download more. No one says you cannot download very large files with the added connection speed, you just can't download a 300+ Gig file (or 300, 1 gig files). | |
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| | | | | XtremepH
join:2003-10-19
Fort Lauderdale, FL
 ·Comcast
| Re: Comcast Bandwidth Suspension This situation is like having your state not post speed limits on the highway but yet when you start driving at your our speed you get pulled over for going too fast over a speed limit that is non existent in our eyes because we aren't told what it is. Very unfair by pratice being used by Comcast. | |
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Morty
Premium
join:2004-09-18
| Re: Comcast Bandwidth Suspension said by XtremepH :This situation is like having your state not post speed limits on the highway but yet when you start driving at your our speed you get pulled over for going too fast over a speed limit that is non existent in our eyes because we aren't told what it is. Very unfair by pratice being used by Comcast. Incorrect if you are referring to speed caps. If you are just making an example to bandwidth use you are somewhat wrong as well. It would be like your state not posting speed limits, then you going as fast as you want. (so far so good) you wouldn't be pulled over for breaking the speed limit you would be pulled over for dangerous driver and endangering the lives of others by driving in a fashion that is offensive and degrading to other users of the state's highways and roads. | |
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| | | | | | | XtremepH
join:2003-10-19
Fort Lauderdale, FL | Re: Comcast Bandwidth Suspension good point as well | |
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| | | | | | | ginsu101
join:2004-03-12
Downingtown, PA
1 edit | Incorrect if you are referring to speed caps. If you are just making an example to bandwidth use you are somewhat wrong as well. It would be like your state not posting speed limits, then you going as fast as you want. (so far so good) you wouldn't be pulled over for breaking the speed limit you would be pulled over for dangerous driver and endangering the lives of others by driving in a fashion that is offensive and degrading to other users of the state's highways and roads.
But I am driving safely. I am in my lane and not swerving or tailgating. However, if the fact that anything over a certain speed is considered "dangerous", then that speed should be posted. Consider the fact that Comcast could contact me as being in the top 1%. How would I know if the 600MBs was really in violation without them posting a limit. | |
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rottnpup
join:2000-08-04
Minneapolis, MN | Re: Comcast Bandwidth Suspension Well with no written cap and using the top 1 or 2 percent rule. Over time everyone should get this notice sooner or later you will be in the top 1 or 2 percent!!
Or will they back off before everyone is evicted?? | |
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kyresponder
| Analogies, who's right, wrong, blah blah blah.
It is unacceptable to have open ended, undefined "speed limits" and "caps." Why? Simple. Open to interpretation. The mood of the one with the "gavel."
One other big difference. Highways run across 50 states, sectorized into many counties, jurisdictions, good and bad law enforcement types...etc...etc. Comcast is but one entity.
By the way, his analogy is not incorrect. Value X - we don't know what value X is. Was it exceeded? We don't know, because we do not know what "X" is. It doesn't matter whether we drive reckless or not. I.E., it doesn't matter if I download a few large files, or many small files. If it is legit software, running servers, etc. Was the CAP exceeded or not, regardless of the "driving habits." | |
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ComcastJoe
join:2004-02-09
1 edit | said by Morty : Very good, the whole speed issue has nothing to do with webpages most people already know this. "Most people know this".
Show me a reputable academic (non-ISP funded) poll/study which shows this and I'll retire from this board.
I would bet that 90% of Internet users do not understand that a 512K connection is just as fast to surf the web as a 4MB down. Most people on this board (all of whom are way above average in terms of knowledge) do not even have a good grasp of the importance of upload speed or understand Usenet. | |
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| | | Eye4got
join:2004-06-02
Lancaster, PA
| said by b1gdr3 :They are not canceling anyone because they USED their connection. They are canceling because people are ABUSING their connection.
How can someone know they're an abuser, if they can't get a definition of abuse? If they simply download a lot, and latency has only increased very slightly for them while they are downloading, they are likely to presume that they are not causing undue problems for their node, and by default all else would be well if latency is still very low. I understand that it wouldn't be in the best interest of a company to reveal the criteria for the amount of data transfer it takes to trip the wire, but that leaves the subscriber with no way to guarantee that they can comply. Bandwidth shaping seems to me like it could be a win-win solution to this problem. I can throttle my own bandwidth so that even my own latency increases are microscopic, but this wouldn't necessarily keep me from being an abuser. I guess I believe that it should be easier to comply, that's all. | |
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b1gdr3
I Blame Your Mother
join:2001-07-28
Pittsburgh, PA
| Re: Comcast Bandwidth Suspension said by Eye4got :How can someone know they're an abuser downloading 10 gigs a day is one way
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I wasn't born with enough middle fingers. | |
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WiFiSpy
Rtfm
Premium
join:2004-03-20
Everett, WA
| Re: Comcast Bandwidth Suspension said by b1gdr3 : said by Eye4got :How can someone know they're an abuser downloading 10 gigs a day is one way or 13 
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www.WiFi-Spy.org | |
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helllknow
@charterwv.net | u cant abuse it dude if u dont know what the meanin of abusing is abusing ??????????? yeah if u uncap your modem and are going over your limit other than that there shouldnt be any such thing they want the $$$$ for the sevise but dont want it used | |
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| | | | | hdo96815
join:2004-06-28
Honolulu, HI | b1gdr3 said...
downloading 10 gigs a day is one way
seriously... how do you do that... dont tell me newsgroups. another source plz. | |
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rkrocha
join:2000-09-23
Garland, TX
·RoadRunner Cable
| unlimited is a very generic term. According to all HSI providers when they boasted the term 'unlimited', it has always referred to how much time (hours for example) you have to use the internet with them vs the old ways of dial up being measured in hours, AOL -1000hrs free for instance. Inadvertantly the HSI providers failed to realize what unlimited means to folks who actually have HSI, that is, how much I can download regardless of how long they are accessing the net through that provider. Now even saying 'always on' is not accurate because it isnt always on if your download usage is capped...sadly a case of having to read the fineprint, although it may be debateable whether the fine print spells this out clearly. | |
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kaila
join:2000-10-11
Lincolnshire, IL
clubs:
| With the sudden rash of these calls to customers, it seems Comcast is "preparing the ground" before opening up their network.
The only thing I would do is make an inquiry if the Workplace offering offers more bandwidth (or less enforcement), and back off the usage. No guarantees, but it seems logical this is temporary enforcement before the upgrade- if they go too far it will become PR fodder for their competitors.
But really, Comcast holds all the cards here. Customers can be terminated "at will" for any or no reason at all. Don't push it. | |
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sago
join:2001-12-19
| the key is to be comfortable that the amount of data that you have downloaded/uploaded by the point in time where they notify you this month won't be too much for the next month's round of notifications and won't get you in trouble with the next month's round of notifications.
I would certainly suggest to anyone that has recieved a notification to stick to email and web surfing only for the remainder of the month, and then the following month perhaps some iTunes or things like that.
It's difficult to know what they are going to do when they are upgrading the speeds, obviously it's rather unpredictable.
But the key is to be comfortable with the amount you have downloaded/uploaded up to the point that month when you recieve the notification, because if that amount is already considered "too much" for that month, that could very well be the end of that broadband connection. | |
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anomus
@mindspring.com
1 edit | Big corps have always been pushing the legal envelope of chareging people money for promissed services and then skimping on the service to boost profits. Then its a word battle in court whether its really skimpy or flat out fraud. Nothing will ever change unless the masses force a change thru boycott. I have 2 TWC cable lines DLing "large files" for a year now netting me nearly 10TB of wonderfull goodness.  I am damn glad I have nothing to do with Comcast and to date, they have not gotten one dollar from me. If everyone did this, caps would come to a screeching halt. | |
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ComcastJoe
join:2004-02-09
| Re: Comcast Bandwidth Suspension said by anomus:Big corps have always been pushing the legal envelope of chareging people money for promissed services and then skimping on the service to boost profits. Then its a word battle in court whether its really skimpy or flat out fraud. Nothing will ever change unless the masses force a change thru boycott. I have 2 TWC cable lines DLing "large files" for a year now netting me nearly 10TB of wonderfull goodness. I am damn glad I have nothing to do with Comcast and to date, they have not gotten one dollar from me. If everyone did this, caps would come to a screeching halt. I would be happy to participate but dialup is not an option, yet it is my only other choice thanks to Comcast's pull ($$$) in Trenton.
I would have been one of the first in the nation to get Verizon's fiber, but with the sudden and obviously corrupt tax levied on Verizon for installing fiber Verizon put New Jersey on indefinite hold. Now hermits in Montana will have Verizon fiber before New Jersey. | |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| Re: Comcast Bandwidth Suspension said by ComcastJoe :I would have been one of the first in the nation to get Verizon's fiber, but with the sudden and obviously corrupt tax levied on Verizon for installing fiber Verizon put New Jersey on indefinite hold. Blame your state for that, not Comcast. Comcast has nothing to do with your state not wanting to allow Verizon sole access to it's new fiber network. Instead they want it to be shared just like their current POTS system is. Comcast has no say in that, they also don't have any say if another company wants to build their own networks around there. The sad fact is, is that few want to do that because the ROI is far to low and can't be justified. Hey, if you want to get rid of Comcast, seek some investors and come up with a solid business plan and build your own network of your liking. All you have to do is talk with your local franchise authority and work out an agreement. | |
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John122
@attbi.com
| Well I knew it had to happen someday
Today I got "the call",I am one of the top 200 absusers (country?) and my account will be terminated for a year if I don't cut back.It was also suggested to me that I sign up for the commercial package
Funny thing is my bandwidth use has been pretty much the same (250 gigs a month give or take) since they took over my ATTBI account so many years ago.I always thought they left me alone because my account was grandfathered in.
Thankfully for me in the area I live in MA I have other options and can spend my 140+ bucks a month for tv/internet elsewhere if they shut down my account
I haven't returned the call yet but thanks to all the threads on this subject,I see that my call will do me no good anyway | |
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See 7 replies to this post |
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rdelp
join:2003-12-18
Chattanooga, TN
| Are they starting this trash again? Geez...its unbelievable. Get Loud! File a complaint with your local Better Business Bureau, Comcast has to answer to it. Create webpage explaning your situation. Big business will listen, if the complaints get loud enough. This board, although nice, isn't going to get their attention.
Rob D. | |
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china crisis
join:2003-05-28
| Re: Comcast Bandwidth Suspension said by rdelp :Are they starting this trash again? Geez...its unbelievable. Get Loud! File a complaint with your local Better Business Bureau, Comcast has to answer to it. Create webpage explaning your situation. Big business will listen, if the complaints get loud enough. This board, although nice, isn't going to get their attention. Rob D. Unfortunatly you agreed to "Use subject to Comcast High-Speed Internet Terms and Conditions" the moment you browsed to your first webpage ever with Comcast | |
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teddystacker
join:2001-12-08
Philadelphia, PA
| #rdelp
Well said with your "get loud" advice.
This is what I,and a few others did in Aug 2003 when Comcast started all this silly stuff.Like many many others here,I will gladly "follow the rules" if I know EXACTLY what the "rules" are (ie a limit for me to D/l ,othwerwise how can I comply?,its basic common sense and logic..
To those who have had these phone calls , make as much noise as you can , Call your state rep,BBB,State Atny General, local radio and tv stations.Comcast will not like this at all,last time it even got Verizon to produce the Now famous "Comcast limits useage" commericals - which made comcast back down real quick...
In this day and age of LEGAL streaming media anyone who thinks 200gig a month is alot,is just not in touch with the real world.. | |
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john122
@attbi.com
| I'm just more uspet that I can't get a single straight answer
It's like these bandwidth police are a secret department of Comcast that the regular employees don't know exist.Either the regular Comcast employees are lying to my face,or the bandwidth cops really are a secret section of Comcast
The number they give me to call back isn't even a toll free number and everything this guy told me was disputed/denied by the regular Comcast employee
I've had the same account/address through Roadrunner/Mediaone/ATTBI and now Comcast and my DL useage has been pretty steady all throughout,why is my DL now a problem?
Top 200? Is this for the US? The State? My street? | |
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| briankelly9
Premium
join:2002-09-11
| Re: Comcast Bandwidth Suspension said by john122: I'm just more uspet that I can't get a single straight answer It's like these bandwidth police are a secret department of Comcast that the regular employees don't know exist.Either the regular Comcast employees are lying to my face,or the bandwidth cops really are a secret section of Comcast The number they give me to call back isn't even a toll free number and everything this guy told me was disputed/denied by the regular Comcast employee I've had the same account/address through Roadrunner/Mediaone/ATTBI and now Comcast and my DL useage has been pretty steady all throughout,why is my DL now a problem? Top 200? Is this for the US? The State? My street? to my knowledge no one has gotten a letter for being under 100 gig. say stay under that and you should be ok. | |
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John122
@65.174.x.x | Re: Comcast Bandwidth Suspension 3 gigs a day?
Why bother even having a HSI connection? | |
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ajax25
join:2003-12-10
Colonia, NJ
| Last time around (Dec 03) I contacted every media
outlet I could find. I got call backs from one or two
and had a quote in one article.
I'm guessing they dropped the letters to reduce the
amount of evidence. Nothing to fax to the news
departments this time.
Try your local tv stations "shame on you" department and
search for old articles fom the last go round. Maybe
someone wants to update the story.
By all means exercise your right to free speach and
get this out in the media again. | |
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john122
@65.174.x.x
| After playing phone tag with the bandwitdh abuse department for a few days and him finally getting back to me yesterday, he proceeded in telling me almost the same exact routine everyone else has that has gotten a phone call/letter right down to telling me I could upgrade to a commerical package
He wasn't overly thrilled when I asked what the point would be if the commercial package has the same bandwidth restrictions
He told me I had to tone my bandwidth usage down and since he wasn't answering any of my questions,I just agreed to get off the phone with him
Fast forward to coming home today only to find my connection down.I called Comcast and they informed me my account had been suspended and they couldn't turn my connection back on and that I would have to call the abuse department back
It goes without saying Comcast has received the last penny they will ever get from me,but I will not be going quietly into the night about this
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Morty
Premium
join:2004-09-18
| Re: Comcast Bandwidth Suspension Can't say they didn't warn you. Rather then listening to what they asked, you proceeded to call them back and argue with the very people that terminate your service. Not by any means the smartest idea.
That's almost as good as the people who call the abuse department who are angry because they have 2 cable modems hooked up on one account and are complaining that the third one isn't working. But that's another issue all together. | |
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john122
@65.174.x.x
| Re: Comcast Bandwidth Suspension
Can't say they didn't warn you. Rather then listening to what they asked, you proceeded to call them back and argue with the very people that terminate your service. Not by any means the smartest idea.
Did you even read what I wrote?
I talked to 1 guy 1 time.He informed me that I needed to tone down my bandwidth usage
I asked a few questions that I knew he couldn't/wouldn't answer for me,it wasn't an arguement
The next day after my "warning" my connection was suspended (I didn't DL 1byte from the time I was warned to the time it got suspended)
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Morty
Premium
join:2004-09-18 | Re: Comcast Bandwidth Suspension He wasn't overly thrilled when I asked what the point would be if the commercial package has the same bandwidth restrictions | |
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| | | | TheFake007
join:2002-06-18
| Re: Comcast Bandwidth Suspension said by Morty : He wasn't overly thrilled when I asked what the point would be if the commercial package has the same bandwidth restrictions gg comcast is vindictive. | |
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sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs: | I just gotta ask.
250 GIGS A MONTH?!
Jesus Christ riding on a Segway, how much hard drive space do you have and how much time do you spend burning/deleting that junk? | |
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chia
join:2003-12-20
Fort Lauderdale, FL
| Re: Comcast Bandwidth Suspension 250GB's is not that hard to do nor do you need a super huge hard drive. Burners are fast enough to not make it time intesnsive as well. Quite the opposite.
If I was an abuse department rep I would not be too thrilled either if I was only allowed to say one thing to customers "Cut Back". They can't give you any numbers or useful suggestions other than to tell you to tone down your activities. Rather vague and unhelpful for everyone involved. And a warning isn't a warning if they don't give you time to "cut back".
Comcast seems to focus on this more when they are about to give their customers more speed. Seems like a good month to have given my modem a rest. | |
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ajax25
join:2003-12-10
Colonia, NJ
| They didn't seem to like the publicity last time.
If you really want to do something about this
get it into the media.
Also, file complaints with the FCC and the BBB.
I also sent email to micheal powell when I saw
a quote my him referencing this. | |
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b1gdr3
I Blame Your Mother
join:2001-07-28
Pittsburgh, PA
| Re: Comcast Bandwidth Suspension Stop bellyaching. Michael Powell isn't going to do anything about this. Comcast makes the rules. There's nothing illegal being done. If you do not like it, take your business elsewhere. Internet service is not a freaking utility, so stop treating it like one. All it does is make you folks sound like whiny, pathetic kids that aren't getting their way. A LARGE majority of Comcast users are happy with their service, so please do not claim to speak for all of us.
--
I wasn't born with enough middle fingers. | |
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| | ajax25
join:2003-12-10
Colonia, NJ
| Re: Comcast Bandwidth Suspension said by b1gdr3 :Stop bellyaching. Michael Powell isn't going to do anything about this. Comcast makes the rules. There's nothing illegal being done. If you do not like it, take your business elsewhere. Internet service is not a freaking utility, so stop treating it like one. All it does is make you folks sound like whiny, pathetic kids that aren't getting their way. A LARGE majority of Comcast users are happy with their service, so please do not claim to speak for all of us. Stop bellyaching about my bellyaching.
When did I claim to speak for anyone besides myself? | |
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gr33dy
join:2002-05-31
Tempe, AZ | Re: Comcast Bandwidth Suspension imrf, is the purpose of the suspension/notice a result of ppl complaining that others are affecting their service? Sounds to me like they are just "cleaning up" (so to speak), just for the sake of doing it. | |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| Re: Comcast Bandwidth Suspension said by gr33dy :imrf, is the purpose of the suspension/notice a result of ppl complaining that others are affecting their service? Probably. But Comcast doesn't have to tell the offender that others are complaining.
Sounds to me like they are just "cleaning up" (so to speak), just for the sake of doing it. They could be doing that too. But it's their network and they will manage it how they feel is necessary no matter what a small handful of people think. | |
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ComcastJoe
join:2004-02-09
| said by b1gdr3 :Stop bellyaching. Michael Powell isn't going to do anything about this. Comcast makes the rules. There's nothing illegal being done. If you do not like it, take your business elsewhere. Internet service is not a freaking utility, so stop treating it like one. All it does is make you folks sound like whiny, pathetic kids that aren't getting their way. A LARGE majority of Comcast users are happy with their service, so please do not claim to speak for all of us. If you are so happy then why are all your posts on this forum so miserable and everyone of them aimed at other Comcast users? | |
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sago
join:2001-12-19
| It's not that "Comcast does whatever they want to do", it's actually a situation where Comcast. as a large company, with many different departments and many, many employees in diverse locations across the country if not the globe - the phrase most appropriate here is "the right hand doesn't know what the left hand is doing".
I believe this is what is called "quality management". Managing "quality". Streamlining things. In this particular situation, the abuse rep has the ultimate power to shut someone down because he "doesn't like them", or because "someone pissed him off". So perhaps if I slid him $500, he might just sort of ignore this or that responsiblity that he has to enfore this or that type of action. I mean, it's not that big a deal when you are dealing with internet service, but it might be a bigger deal if it were a government agency, a police department, or an internal inquiry regarding millions of dollars. It's simply the fact that one individual has this much authority with no checks or balances on him. And it has nothing to do with Comcast specifically, it's that Comcast isn't organized all that different from many other large organizations or govt. agencies, so these types of situations tend to lead to corruption and wasted taxpayer dollars in many situations all across the world. It's not even necessarily an American problem.
A lot of companies have similar problems; this basically boils down to internal communications within the company itself. If there were better internal communications, customers would recieve better customer service because customers would have access to a more complete set of information. Because the important information doesn't get from one dept to another dept within Comcast, it can't get to the customers either.
As far as the vindictive abuse representative, it would probably not be that difficult to have him at least reprimanded; he's just way out of line. | |
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See 18 replies to this post |
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suffocate
join:2002-11-02
Atlanta, GA | |spoiler: hay guyz comcast sux lol |
But really. I've never gotten this before. Maybe it is your location. | |
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RealityView
join:2005-01-21
Orange, CA
| You might try some bandwidth compression. There is an Internet Accelerator that compresses bandwidth for Broadband..usally gets 2X to 5X for Broadband, and 10X to 20X for dial-up. You can check it out at www.10Xspeed.com . If it gives you a 50% reduction or more in data usage, then that should get you further down the road with Comcast or whoever. Plus you'll see your perceived speeds go up closer to 5000Kbps. | |
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53059959
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone | comcasts invisible caps are ghey. I hope verizon rips em a new @sshole with their fios | |
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anomyous
@swbell.ne
| comcrap and most other cable ISP have those suck invisible caps. I hate the way on how comcrap/cable is treating their customers like "bandwidth theft on web hosting". Look, if their a$$ connection can't support 3Mbps+ without caps, then reduce it down to 1.5M-. So they can remove those caps and stop treating their customers like "bandwidth theft". The customers pay $45+ for the connection to the Internet, they should have the right to use the connection at anytime. If ISP want to cap, they must put it on their ads or tell the customers what the cap is!! These invisible caps from comcrap/cable are dumbass suck. comcrap/cable with caps are really designed for newbies who just do browse/email. | |
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TraumaJunkie
Premium
join:2004-03-05
Knoxville, TN
1 edit | Re: COMCRAP.... said by anomyous:
comcrap and most other cable ISP have those suck invisible caps. I hate the way on how comcrap/cable is treating their customers like "bandwidth theft on web hosting". Look, if their a$$ connection can't support 3Mbps+ without caps, then reduce it down to 1.5M-. So they can remove those caps and stop treating their customers like "bandwidth theft". The customers pay $45+ for the connection to the Internet, they should have the right to use the connection at anytime. If ISP want to cap, they must put it on their ads or tell the customers what the cap is!! These invisible caps from comcrap/cable are dumbass suck. comcrap/cable with caps are really designed for newbies who just do browse/email.
People will be more receptive to your message when you stop resorting to name calling and foul language. Speak like you have an education.
Now, read the last line in this quote from your own provider's AUP and tell me what it means? Caps? Yes, it could. So even your own provider could determine your excessive use interefered with other subscriber's use and enjoyment and cancel your account. This can be found under item 16.
"Use Limitation. SBC Yahoo! reserves the right to suspend or terminate your Service or to suspend or terminate any Member ID, electronic mail address, IP address, Universal Resource Locator or domain name used by you in the event it is used in a manner, which (i) constitutes violation of any law, regulation or tariff (including, without limitation, copyright and intellectual property laws); (ii) is defamatory, fraudulent, obscene or deceptive; (iii) is intended to threaten, harass or intimidate; (iv) tends to damage the name or reputation of SBC, Yahoo!, or their respective parents, affiliates and subsidiaries; or (v) interferes with other Members' use and enjoyment of the Services provided by SBC and Yahoo!."
And read this from section 14.
"General Practices & Limits. You also acknowledge that SBC Yahoo! may establish general practices and limits concerning use of the Service, including without limitation, limiting the maximum number of days that email messages, message board postings or other uploaded Content will be retained by the Service; the maximum number of email messages that may be sent from or received by an account on the Service; the maximum size of any email message that may be sent from or received by an account on the Service; the maximum disk space that will be allotted on Yahoo!'s servers on your behalf; the maximum length of time that an IP address will be assigned for your use; the maximum throughput of traffic from the Internet or associated service (e.g., Usenet, email, web hosting) and the maximum number of times (and the maximum duration for which) you may access the Service in a given period of time. You agree that neither SBC nor Yahoo! have responsibility or liability for the deletion, for failure to store or to deliver any messages and other communications, for the modification or malformation of data communications over the Service, or for other Content maintained or transmitted by the Service. You acknowledge that SBC Yahoo! reserves the right to log off accounts or disconnect sessions that are inactive for an extended period of time. You further acknowledge that SBC and Yahoo! reserve the right to change these general practices and limits at any time without advance notice."
Seems to me your greater than life DSL has it's limits too.
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I'm not really sure what I am doing, but I'm doing it anyway! | |
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anomyous
@swbell.ne | So the customers will just pay $45+ per month for these invisible caps? Are you thinking that comcrap has no dumb invisible caps? | |
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John122
@65.174.x.x | My downloading affects no one in my area unless there are that many other people surfing at 2 am EST
I work evenings/nights and sleep during the day.My computer is rarely on when I'm not home or when I'm sleeping | |
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