rdelp
join:2003-12-18
Chattanooga, TN
|  reply to Mazda_6
Re: Comcast Bandwidth Suspension
Are they starting this trash again? Geez...its unbelievable. Get Loud! File a complaint with your local Better Business Bureau, Comcast has to answer to it. Create webpage explaning your situation. Big business will listen, if the complaints get loud enough. This board, although nice, isn't going to get their attention.
Rob D. |
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john122
@attbi.com
| reply to Mazda_6
I'm just more uspet that I can't get a single straight answer
It's like these bandwidth police are a secret department of Comcast that the regular employees don't know exist.Either the regular Comcast employees are lying to my face,or the bandwidth cops really are a secret section of Comcast 
The number they give me to call back isn't even a toll free number and everything this guy told me was disputed/denied by the regular Comcast employee
I've had the same account/address through Roadrunner/Mediaone/ATTBI and now Comcast and my DL useage has been pretty steady all throughout,why is my DL now a problem?
Top 200? Is this for the US? The State? My street? |
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TheFake007
join:2002-06-18
| reply to lookdaditsme
said by lookdaditsme  : said by John122:
Well I knew it had to happen someday
Today I got "the call",I am one of the top 200 absusers (country?) and my account will be terminated for a year if I don't cut back.It was also suggested to me that I sign up for the commercial package
I got "the one percenter call" last Friday -- I felt deep, deep sorrow, regret and shame for my behavior. I was sure that all of my dear departed ancestors were surely most disappointed in me seeing (from beyond) the way I have behaved. Now that I see there is a top 200 letter most of my shame has been lifted! But seriously, I am glad that you have options, I wish that my location did as well. When a viable option becomes available, I'm going to jump on it. Do you have a number for us?
So far it is 3 people at 200+. I am very surprised that top 200 is at only ~250. |
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china crisis
join:2003-05-28
| reply to rdelp
said by rdelp :Are they starting this trash again? Geez...its unbelievable. Get Loud! File a complaint with your local Better Business Bureau, Comcast has to answer to it. Create webpage explaning your situation. Big business will listen, if the complaints get loud enough. This board, although nice, isn't going to get their attention. Rob D. Unfortunatly you agreed to "Use subject to Comcast High-Speed Internet Terms and Conditions" the moment you browsed to your first webpage ever with Comcast |
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lookdaditsme
join:2005-01-18
Saint Paul, MN
| reply to TheFake007
The person that I spoke with did not give me a number other than the top 1%. He would not elaborate when I asked him if he was talking Nationwide or just MN, or anything else for that matter. He wasn't very pleasant but who can blame him having been assigned to make those calls. In hindsight, I wished I'd responded with "have I won a prize?" when he said the top 1%, perhaps that would've given him a small grin. |
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ComcastJoe
join:2004-02-09
| reply to b1gdr3
said by b1gdr3 :said by ComcastJoe it is unacceptable for them to cancel anyone because they actually used their connection. They are not canceling anyone because they USED their connection. They are canceling because people are ABUSING their connection. "Abuse" being defined by actually using their connection to "download 6,000 times faster than dialup!"
No one would notice a difference in speeds when surfing the Web if their 3MB or 4MB connection speed was reduced to 512K. The slowness that sometimes occurs when Web surfing is due to javascripts, flash movies, cookies, and spyware loading or attempting to load and your antivirus programs scanning the content.
If we are not allowed to grab lots of very large files then having such a fast connection is like shooting rabbits with an elephant gun. |
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John122
@65.174.x.x
| reply to TheFake007
I'm above 200+ gigs a month,but then again I've been at the number for years and now this is the first time I've ever gotten a warning for that.
Me being in the top 200 has to be at the stateside/citywide level becaue there's no way of all the customers they have only 200 are averaging above 7 gigs a day
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rkrocha
join:2000-09-23
Garland, TX
 ·RoadRunner Cable
| reply to ComcastJoe
unlimited is a very generic term. According to all HSI providers when they boasted the term 'unlimited', it has always referred to how much time (hours for example) you have to use the internet with them vs the old ways of dial up being measured in hours, AOL -1000hrs free for instance. Inadvertantly the HSI providers failed to realize what unlimited means to folks who actually have HSI, that is, how much I can download regardless of how long they are accessing the net through that provider. Now even saying 'always on' is not accurate because it isnt always on if your download usage is capped...sadly a case of having to read the fineprint, although it may be debateable whether the fine print spells this out clearly. |
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teddystacker
join:2001-12-08
Philadelphia, PA
| reply to rdelp
#rdelp
Well said with your "get loud" advice.
This is what I,and a few others did in Aug 2003 when Comcast started all this silly stuff.Like many many others here,I will gladly "follow the rules" if I know EXACTLY what the "rules" are (ie a limit for me to D/l ,othwerwise how can I comply?,its basic common sense and logic..
To those who have had these phone calls , make as much noise as you can , Call your state rep,BBB,State Atny General, local radio and tv stations.Comcast will not like this at all,last time it even got Verizon to produce the Now famous "Comcast limits useage" commericals - which made comcast back down real quick...
In this day and age of LEGAL streaming media anyone who thinks 200gig a month is alot,is just not in touch with the real world.. |
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Morty
Premium
join:2004-09-18
| reply to ComcastJoe
said by ComcastJoe : said by b1gdr3 :No one would notice a difference in speeds when surfing the Web if their 3MB or 4MB connection speed was reduced to 512K. The slowness that sometimes occurs when Web surfing is due to javascripts, flash movies, cookies, and spyware loading or attempting to load and your antivirus programs scanning the content. If we are not allowed to grab lots of very large files then having such a fast connection is like shooting rabbits with an elephant gun. Very good, the whole speed issue has nothing to do with webpages most people already know this. If you download a file, let's say an ISO of Win xp 64 bit edition it will download in 20 minutes (for example) instead of 3 hours (once again for example no actual math done obviously.) This way the user or subscriber doesn't have to wait as long. THIS DOES NOT MEAN THE SUBSCRIBER CAN DOWNLOAD MORE CDs ONLY FASTER. And yes, the download will finish faster it does not give you the right to download more. No one says you cannot download very large files with the added connection speed, you just can't download a 300+ Gig file (or 300, 1 gig files). |
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XtremepH
join:2003-10-19
Fort Lauderdale, FL
·Comcast
| This situation is like having your state not post speed limits on the highway but yet when you start driving at your our speed you get pulled over for going too fast over a speed limit that is non existent in our eyes because we aren't told what it is. Very unfair by pratice being used by Comcast. |
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Morty
Premium
join:2004-09-18
| said by XtremepH :This situation is like having your state not post speed limits on the highway but yet when you start driving at your our speed you get pulled over for going too fast over a speed limit that is non existent in our eyes because we aren't told what it is. Very unfair by pratice being used by Comcast. Incorrect if you are referring to speed caps. If you are just making an example to bandwidth use you are somewhat wrong as well. It would be like your state not posting speed limits, then you going as fast as you want. (so far so good) you wouldn't be pulled over for breaking the speed limit you would be pulled over for dangerous driver and endangering the lives of others by driving in a fashion that is offensive and degrading to other users of the state's highways and roads. |
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XtremepH
join:2003-10-19
Fort Lauderdale, FL | good point as well |
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ginsu101
join:2004-03-12
Downingtown, PA
1 edit | reply to Morty
Incorrect if you are referring to speed caps. If you are just making an example to bandwidth use you are somewhat wrong as well. It would be like your state not posting speed limits, then you going as fast as you want. (so far so good) you wouldn't be pulled over for breaking the speed limit you would be pulled over for dangerous driver and endangering the lives of others by driving in a fashion that is offensive and degrading to other users of the state's highways and roads.
But I am driving safely. I am in my lane and not swerving or tailgating. However, if the fact that anything over a certain speed is considered "dangerous", then that speed should be posted. Consider the fact that Comcast could contact me as being in the top 1%. How would I know if the 600MBs was really in violation without them posting a limit. |
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rottnpup
join:2000-08-04
Minneapolis, MN | Well with no written cap and using the top 1 or 2 percent rule. Over time everyone should get this notice sooner or later you will be in the top 1 or 2 percent!!
Or will they back off before everyone is evicted?? |
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briankelly9
Premium
join:2002-09-11
| reply to john122
said by john122: I'm just more uspet that I can't get a single straight answer It's like these bandwidth police are a secret department of Comcast that the regular employees don't know exist.Either the regular Comcast employees are lying to my face,or the bandwidth cops really are a secret section of Comcast The number they give me to call back isn't even a toll free number and everything this guy told me was disputed/denied by the regular Comcast employee I've had the same account/address through Roadrunner/Mediaone/ATTBI and now Comcast and my DL useage has been pretty steady all throughout,why is my DL now a problem? Top 200? Is this for the US? The State? My street? to my knowledge no one has gotten a letter for being under 100 gig. say stay under that and you should be ok. |
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ajax25
join:2003-12-10
Colonia, NJ
| reply to Mazda_6
Last time around (Dec 03) I contacted every media
outlet I could find. I got call backs from one or two
and had a quote in one article.
I'm guessing they dropped the letters to reduce the
amount of evidence. Nothing to fax to the news
departments this time.
Try your local tv stations "shame on you" department and
search for old articles fom the last go round. Maybe
someone wants to update the story.
By all means exercise your right to free speach and
get this out in the media again. |
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ComcastJoe
join:2004-02-09
1 edit | reply to Morty
said by Morty : Very good, the whole speed issue has nothing to do with webpages most people already know this. "Most people know this".
Show me a reputable academic (non-ISP funded) poll/study which shows this and I'll retire from this board.
I would bet that 90% of Internet users do not understand that a 512K connection is just as fast to surf the web as a 4MB down. Most people on this board (all of whom are way above average in terms of knowledge) do not even have a good grasp of the importance of upload speed or understand Usenet. |
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John122
@65.174.x.x | reply to briankelly9
3 gigs a day?
Why bother even having a HSI connection? |
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john122
@65.174.x.x
| reply to Mazda_6
After playing phone tag with the bandwitdh abuse department for a few days and him finally getting back to me yesterday, he proceeded in telling me almost the same exact routine everyone else has that has gotten a phone call/letter right down to telling me I could upgrade to a commerical package
He wasn't overly thrilled when I asked what the point would be if the commercial package has the same bandwidth restrictions
He told me I had to tone my bandwidth usage down and since he wasn't answering any of my questions,I just agreed to get off the phone with him
Fast forward to coming home today only to find my connection down.I called Comcast and they informed me my account had been suspended and they couldn't turn my connection back on and that I would have to call the abuse department back
It goes without saying Comcast has received the last penny they will ever get from me,but I will not be going quietly into the night about this
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