Morty
Premium
join:2004-09-18
| reply to john122
Re: Comcast Bandwidth Suspension
Can't say they didn't warn you. Rather then listening to what they asked, you proceeded to call them back and argue with the very people that terminate your service. Not by any means the smartest idea.
That's almost as good as the people who call the abuse department who are angry because they have 2 cable modems hooked up on one account and are complaining that the third one isn't working. But that's another issue all together. |
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john122
@65.174.x.x
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Can't say they didn't warn you. Rather then listening to what they asked, you proceeded to call them back and argue with the very people that terminate your service. Not by any means the smartest idea.
Did you even read what I wrote?
I talked to 1 guy 1 time.He informed me that I needed to tone down my bandwidth usage
I asked a few questions that I knew he couldn't/wouldn't answer for me,it wasn't an arguement
The next day after my "warning" my connection was suspended (I didn't DL 1byte from the time I was warned to the time it got suspended)
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Morty
Premium
join:2004-09-18 | He wasn't overly thrilled when I asked what the point would be if the commercial package has the same bandwidth restrictions |
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TraumaJunkie
Premium
join:2004-03-05
Knoxville, TN
| reply to Mazda_6
said by Mazda_6:Thanks for all the updates. No-one is returning my calls from Comcast, and I went to my towns main office to talk to a supervisor. Low and behold they only people that work there are the cable box lady, and the dispatch team. I called and inquired about Commerical service. I wouldn't mind getting that 6/Mb Down, 1.5/Mb Up if they'd give to me for less  Why not just ask for it for free?
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I'm not really sure what I am doing, but I'm doing it anyway! |
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sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs: | reply to Mazda_6
I just gotta ask.
250 GIGS A MONTH?!
Jesus Christ riding on a Segway, how much hard drive space do you have and how much time do you spend burning/deleting that junk? |
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TheFake007
join:2002-06-18
| reply to Morty
said by Morty  : He wasn't overly thrilled when I asked what the point would be if the commercial package has the same bandwidth restrictions gg comcast is vindictive. |
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chia
join:2003-12-20
Fort Lauderdale, FL
| reply to sivran
250GB's is not that hard to do nor do you need a super huge hard drive. Burners are fast enough to not make it time intesnsive as well. Quite the opposite.
If I was an abuse department rep I would not be too thrilled either if I was only allowed to say one thing to customers "Cut Back". They can't give you any numbers or useful suggestions other than to tell you to tone down your activities. Rather vague and unhelpful for everyone involved. And a warning isn't a warning if they don't give you time to "cut back".
Comcast seems to focus on this more when they are about to give their customers more speed. Seems like a good month to have given my modem a rest. |
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ajax25
join:2003-12-10
Colonia, NJ
| reply to Mazda_6
They didn't seem to like the publicity last time.
If you really want to do something about this
get it into the media.
Also, file complaints with the FCC and the BBB.
I also sent email to micheal powell when I saw
a quote my him referencing this. |
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b1gdr3
I Blame Your Mother
join:2001-07-28
Pittsburgh, PA
| Stop bellyaching. Michael Powell isn't going to do anything about this. Comcast makes the rules. There's nothing illegal being done. If you do not like it, take your business elsewhere. Internet service is not a freaking utility, so stop treating it like one. All it does is make you folks sound like whiny, pathetic kids that aren't getting their way. A LARGE majority of Comcast users are happy with their service, so please do not claim to speak for all of us.
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I wasn't born with enough middle fingers. |
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sago
join:2001-12-19
| reply to Mazda_6
It's not that "Comcast does whatever they want to do", it's actually a situation where Comcast. as a large company, with many different departments and many, many employees in diverse locations across the country if not the globe - the phrase most appropriate here is "the right hand doesn't know what the left hand is doing".
I believe this is what is called "quality management". Managing "quality". Streamlining things. In this particular situation, the abuse rep has the ultimate power to shut someone down because he "doesn't like them", or because "someone pissed him off". So perhaps if I slid him $500, he might just sort of ignore this or that responsiblity that he has to enfore this or that type of action. I mean, it's not that big a deal when you are dealing with internet service, but it might be a bigger deal if it were a government agency, a police department, or an internal inquiry regarding millions of dollars. It's simply the fact that one individual has this much authority with no checks or balances on him. And it has nothing to do with Comcast specifically, it's that Comcast isn't organized all that different from many other large organizations or govt. agencies, so these types of situations tend to lead to corruption and wasted taxpayer dollars in many situations all across the world. It's not even necessarily an American problem.
A lot of companies have similar problems; this basically boils down to internal communications within the company itself. If there were better internal communications, customers would recieve better customer service because customers would have access to a more complete set of information. Because the important information doesn't get from one dept to another dept within Comcast, it can't get to the customers either.
As far as the vindictive abuse representative, it would probably not be that difficult to have him at least reprimanded; he's just way out of line. |
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suffocate
join:2002-11-02
Atlanta, GA | reply to Mazda_6
|spoiler: hay guyz comcast sux lol |
But really. I've never gotten this before. Maybe it is your location. |
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Eye4got
join:2004-06-02
Lancaster, PA
| reply to b1gdr3
said by b1gdr3 :They are not canceling anyone because they USED their connection. They are canceling because people are ABUSING their connection.
How can someone know they're an abuser, if they can't get a definition of abuse? If they simply download a lot, and latency has only increased very slightly for them while they are downloading, they are likely to presume that they are not causing undue problems for their node, and by default all else would be well if latency is still very low. I understand that it wouldn't be in the best interest of a company to reveal the criteria for the amount of data transfer it takes to trip the wire, but that leaves the subscriber with no way to guarantee that they can comply. Bandwidth shaping seems to me like it could be a win-win solution to this problem. I can throttle my own bandwidth so that even my own latency increases are microscopic, but this wouldn't necessarily keep me from being an abuser. I guess I believe that it should be easier to comply, that's all. |
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b1gdr3
I Blame Your Mother
join:2001-07-28
Pittsburgh, PA
| said by Eye4got :How can someone know they're an abuser downloading 10 gigs a day is one way
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I wasn't born with enough middle fingers. |
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Mrhowes
join:2000-11-16
Saint Paul, MN
| reply to sago
Comcast, like most other busiesses has the right to refuse service to anyone, for just about any reason. If you get an abuse letter, and your first action is to call Comcast and crab....then you should be cut off.
As far as how to know you're an abuser....if you get a letter, that is a good indication. I have yet to hear of anyone getting cut off WITHOUT getting a warning letter first.
I am getting sick and tired those who think they can download as much as they want 25 hours a day, 8 days a week, only pay $60 a month. Anyone care to guess what Business line from Comcast is????? $100. T-1 datline, about $500+.
So if you want the power to Unlimited time, unlimited bandwidth, unlimited download/upload, pony up some serious cash. otherwise shut up.
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Listen....do you smell something? |
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dweeb
join:2002-06-23
Ferndale, MI
| Reminds me of the first time I got cable internet back in Jan 1999. It was paradise downloading all the movies, games, etc... and this was on a 6 gig hd lol. Anyway, the aura goes away after you realize that the 200 games and movies you burned were a waste of time and that you would not play any of them. Their really is no point in downloading 300 gigs for yourself because you won't have time to watch/play it ever. I guess its a fear of being bored that we all encounter. |
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WiFiSpy
Rtfm
Premium
join:2004-03-20
Everett, WA
| reply to b1gdr3
said by b1gdr3 : said by Eye4got :How can someone know they're an abuser downloading 10 gigs a day is one way or 13
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www.WiFi-Spy.org |
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sago
join:2001-12-19
| reply to Mrhowes
said by Mrhowes :So if you want the power to Unlimited time, unlimited bandwidth, unlimited download/upload, pony up some serious cash. otherwise shut up. ...or... get a DSL line.
And it's not so much pedal-to-the-metal 24/7/365, it's just not having to worry about it. Like it has been said before, a couple hundred gigs per month from a shared connection (big family, houseful of college students living off campus, etc...) isn't really unrealistic at all.
There's that famous quote by Bill Gates back in the 80's sometime, I believe: "64K of ram is all anyone will ever need."
We live in a dynamic world, but it's not THAT dynamic that an ISP can't issue even rough guidelines - for instance there was an ISP in the UK that made news for moving the heavy users onto their own seperate network so they could duke it out with one another and see what happens when everyone is trying to download at the same time (it slows down) - but they said something along the lines of keeping the usage at "approximately 100 gigs per month" to avoid being moved over to the heavy-user network (which no one wanted because it was slow). Approximate guidelines... I don't think it's too much to ask, do you?
It's easy to just get sick of worrying about it, even if your bandwidth use is "reasonable". You don't necessarily need to have recieved a warning in order for this to affect you. Bascially, it's bad customer service, and disjointed internal management communication lines. |
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gr33dy
join:2002-05-31
Tempe, AZ
| If these "abusers" aren't affecting anyone in their area, then I don't see the problem. If ppl have called and complained about slow speeds, as a direct result of their neighbor "abusing" his connection then Comcast should politely ask that person to tone down their usage... *OR* Comcast should split/add nodes in that area.
"Abuse" is subjective. For those saying "10gigs a day is abuse.." - That's your opinion. Comcast can't even give you a number. Comcast knows that the average person who has their service checks their mail and does a bit of web browsing... So when they say you're in the top x%, big deal. |
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imrf
Premium
join:2002-06-06
Utica, MI
 ·Comcast
·WOW Internet and C..
1 edit | said by gr33dy :If ppl have called and complained about slow speeds, as a direct result of their neighbor "abusing" his connection then Comcast should politely ask that person to tone down their usage... *OR* Comcast should split/add nodes in that area. Comcast does call/email/snail mail the customers and ask them to tone it down. It's the customers choice to listen to them or not. If they don't adhere to Comcast's suggestion then they loose the privilege of using their network. Comcast isn't going to spend the millions of dollars to split a node or add nodes because of a handful of abusers, they will simply drop them, it's cheaper. |
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sago
join:2001-12-19
| It's probably not a bad idea to respectfully cancel customer's accounts when they aren't willing to comply with reasonable, clear requests.
However, in the long run, it's not in any company's best interests to cancel customer's accounts "because they can", or as a response to a customer's failure to comply with something that has not been clearly defined. In Comcast's case, this forum offers more information about how to comply than Comcast does... that's pretty sad. It's one thing to comply with a clear request, or even an approximate request, but it's another thing entirely to have to guess at what exactly you are being asked to comply with.
The situation as it stands today is not in Comcast's best long-term interests. If they would simply extend the courtesy of clarifying (even approximating) what they would like people to do when they recieve a warning, then people might be upset that they have to tone it down, but at least it would be sufficiently clear what the expectations are, and each customer could make a concious decision whether or not they are willing (or able) to comply, or if they need to start looking for another broadband provider.
It's like asking a police officer to "write more speeding tickets" or "you'll get fired". How many more? Is overtime required? Should other calls get a lower priority? Should those cats stuck in trees just stay there? Is it necessary to start pulling people over for going 2 mph over the limit? How many "more" is "enough"? |
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