sirozha
join:2001-11-18
Kennesaw, GA
| reply to jgwilliams
Re: [Broadvox Direct] Voice mail is messed up
Jeff,
I appreciate your answering my questions. I tried *86, and I do get a prompt to enter my account #. Once I enter my 10-digit phone number and the # key, the system asks me for the password. When I enter my old password from Amanda and the # key, the system informs me that the password is not recognized.
I double-checked my email, and I didn't get any notification of voice mail migration. There are two places in the portal where I can enter my email address. One of them is under the Account Profile tab. The other one is under the My Phone tab -> Voice Mail -> Change VM/FAX Email. My email address listed under the Account Profile is the one used by the new voice mail system to email me the .wav file of the received voice mail. The account listed under My Phone -> Voice Mail -> Change VM/FAX Email is a different email address (the one I want to receive voice mail to), and the new voice mail system totally ignores this setting. It also ignores the voice mail password that is set under My Phone -> VoiceMail -> Change VM password.
So, how do I configure the password and the VM/Fax Email address for the new voice mail system?
Thanks |
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sirozha
join:2001-11-18
Kennesaw, GA | Jeff,
I noticed you are in the forum right now. I'm bumping this so that you could help me with this.
Thanks |
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sirozha
join:2001-11-18
Kennesaw, GA
| I called Broadvox and had my problems resolved. However, the portal settings for the email address to which the voice mail and fax messages are sent don't work with the new mail system. Also, the voice mail password setting in the portal has no effect on the new voice mail. So, to have the email address changed, one has to call Broadvox and ask them to change it in their system. The password can be set via the phone once one connects to his/her new voice mail box. The default password is 11111. The default mail box number is one's 10-digit phone number. |
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