ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs: | The reason why..
none of their people have given an explanation is because none of their techs probably have a clue as to how to fix it. |
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Thaler
Premium
join:2004-02-02
Encino, CA
| Is that because the problem isn't one of those "have you tried plugging it in?" kind of answerable oens? 
I got on touch with their techs when assisting with a DSL install once. Man, their lack of knowledge about what the hell they're doing is astounding. |
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MalakoPlus
join:2005-01-17
l165h3
| reply to ropeguru
Either that or that call is the first time they are told about the problem!
Companies are well know for not telling their help desk employees anything at all. Usually a CSR will here about a problem from a caller first and then after a lot of poking around might find a reference to it. |
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
 ·VOIPo
| reply to Thaler
said by Thaler  :Is that because the problem isn't one of those "have you tried plugging it in?" kind of answerable oens? That and "Try rebooting everything again." then "Well, delete yout TCP/IP and re-install it."  |
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zoom314
Superman
Premium
join:2001-04-30
Yermo, CA
| reply to Thaler
said by Thaler :Is that because the problem isn't one of those "have you tried plugging it in?" kind of answerable ones? I got on touch with their techs when assisting with a DSL install once. Man, their lack of knowledge about what the hell they're doing is astounding. And what's worse is the fact that They assume You(and I) know even less than They do, As in nothing. Their phone system is really insulting and condescending too. |
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jose3030
Premium
join:1999-08-17
Manassas, VA | How is a phone system condescending? |
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tomkb
Premium
join:2000-11-15
Avon, OH
clubs:
 ·RoadRunner Cable
| reply to ropeguru
Actually, aol has the best with re-install the OS.
Deny, Deny, Deny, Deny, Deny, Deny, Deny, Place Blame, Appologize (or settle without accepting blame). |
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zoom314
Superman
Premium
join:2001-04-30
Yermo, CA
| reply to jose3030
said by jose3030 :How is a phone system condescending? It is what is said by the recordings there. The recording assumes You are dumber than shinola and have no clue. |
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jkhunter
join:2003-05-27
Mckinney, TX
| reply to ropeguru
You realize Verizon outsourced their DSL CS to two or three different companies in different parts of the world. They had me go through 3 weeks of training. The first day out on floor had me feeling so sorry for the way customers were given the run around I quit. |
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kevin75
@cable.rogers | maybe you shouldn't have quit, and stayed on to make a difference? |
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tomkb
Premium
join:2000-11-15
Avon, OH
clubs:
·RoadRunner Cable
| said by kevin75:
maybe you shouldn't have quit, and stayed on to make a difference?
LOL, have you ever worked for a company that size? You don't make a real difference unless you are at the top (although they will tell you make a difference - usually equates to low pay). |
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