finalark
join:2005-01-26
| [Streamyx] need help... streamyx problem...
hi... i just got my streamyx and i already set all the network ip and when i connected it and test my connection speed i notice that my speed is very slow is about 250k only!!.. why happen to my internet conection?? i'm subcribe a 1.0mbps/384k connection speed... pls tell me why is this happening to my connection speed?? |
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MyAdsl
join:2005-01-26
55000 | because the tmnet havent configure ur speed yet..mostly they make jumper after that ..they will configure ur speed bandwitdh |
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MyAdsl
join:2005-01-26
55000 | reply to finalark
give me ur phone number i can check for u now..whether ur line have configure the speed or not. |
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finalark
join:2005-01-26 | reply to finalark
ic... i though my modem is making the speed slowing down... so do i need to call them to configure my bandwidth speed?? |
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MyAdsl
join:2005-01-26
55000 | nope after jumpering is stable..theywith configure ur speed ...all the fresher applicant will go fo all this procedure... |
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finalark
join:2005-01-26 | reply to finalark
then.. wat shall i do to make my connection speed fast?? |
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adslgourou
join:2004-03-09
60000 | reply to finalark
Hi finalark,
Please check your speed using the speedometer:
»202.188.95.52:8080/speedometer
Choose download and upload and post the results here. |
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lowend
join:2005-01-29
10300
|  I just had my streamyx days ago and just had activate yesterday.I found that my speed bandwidth is also slow from what I prefer.Thanks to the MyAdsl gave the answer,hope it should getting faster after the jumpering.
TMnet mention that it should reach around 85% from what we purchase.is it real?
I used to be a cable modem and adsl user too.But after I came back to Msia,I,m worry about the connection since I got to make my job consistantly online.
the result what I test in the Tmnet speedometer:
Download Speed 427.04kbps
Upload Speed 221.36kbps
I can't satisifed with this result since my package is 1.0mbps.I need to know the speed they reach from the senior user of streamyx.Pls let me know my lever.I'll appreciate it  . |
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iZuDeeN
Premium
join:2004-04-14
Malaysia
| most probably your line is capped to 512/256
since you are familiar with DSL, you may have to look into the modem web page to see whether you are capped properly.
speed test is just an approximation, your modem give the exact speed.
--
AVG Anti Virus Free Edition - »www.grisoft.com Spybot Search & Destroy - »www.safer-networking.org Ad-Aware Personal (Free Edition) - »www.lavasoftusa.com Crap Cleaner - »www.ccleaner.com |
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lowend
join:2005-01-29
10300
| Thanks to iZuDeen replied
ya I check to the »192.168.1.1
and I found this
Speed Latency Speed Latency
256 Kbps Fast 512 Kbps Fast
Is that mean my modem was capped to 512/256?
but this modem suppose support up to 8mbps for downstream and 1mbps upstream.
If this is the problem.How can I change it to 1mbps/384kbps? |
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iZuDeeN
Premium
join:2004-04-14
Malaysia
| call 1-300-88-9515
choose Technical Support (3)
lodge a complain
say that you have slow connection....
they will then ask you to give 3 results to the speedtest..
from this website
»202.188.95.52:8080/speedometer/
wait and get a report number..
call back in 3 days time if its not upgraded to 1024/384
--
AVG Anti Virus Free Edition - »www.grisoft.com Spybot Search & Destroy - »www.safer-networking.org Ad-Aware Personal (Free Edition) - »www.lavasoftusa.com Crap Cleaner - »www.ccleaner.com |
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lowend
join:2005-01-29
10300 | IZuDeen,
ya I do it the way u had post.They will take 24-48 hours to upgrade.Anyway thanks alot.:) |
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lambadipull
join:2005-02-08
|  Hi! I am a new member. Juz signed up.
For info I am working at Streamyx help line, 9515, but please DONT ask about it.
What I can tell u is only this. The upgrading of 512 to 1Mbps was meant to end by Dec 04 but due to a lot of new application, the upgrading was delayed as the contractors employed by Telekom needed to do the new installation for new subscribers.
This caused a lot of upgrading went hay wire. Nobody could tell who was upgraded and who wasnt. Even those who r working here unable to tell anything for sure. Our new date line is now end of March 05. Our Telekom people were not properly informed on anything causing a lot of the subscriber were sent around creating dissatisfaction.
As this is not enough the resellers are simply saying that the buyers r given 1Mbps when they apply when infact they r given only 512, create more and more angry subscribers.
In the midst of this havoc the boss (luckily we are not directly employed by Telekom) came with the bright idea of upgrading the 384 to 512kbps.
Imagine that, those who r having the speed of 512, some pay RM66 and some RM88. Who the hell wont scream.
Guyz if uany one of u call us pls understand our situation. :(
p/s: the RM88 package is still 512 kbps. Its juzz that they r given FREE upgrading. When they will be given is still up to Telekom. |
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atah
@60.48.x.x
| quote:
p/s: the RM88 package is still 512 kbps. Its juzz that they r given FREE upgrading. When they will be given is still up to Telekom.[unquote]
This above is not so true. I register my Streamyx early Dec last year, and I signed up for 1Mbps, not 512kbps. To say that 88 package is still 512kbps is not correct. This only applies to the existing subcriber, not new applications. Took me 2 days arguing and pressuring TMnet about this issue.
You guys at streamyx helpline really should get some proper training and product knowlegde ASAP.
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iZuDeeN
Premium
join:2004-04-14
Malaysia
| reply to lambadipull
said by lambadipull  :p/s: the RM88 package is still 512 kbps. Its juzz that they r given FREE upgrading. When they will be given is still up to Telekom. I don't work in Telekom but I know by fact that RM88 package is NOT 512kbps..
it is even stated in Telekom Website.... Anyway, have you got your product knowledge correct?
--
AVG Anti Virus Free Edition - »www.grisoft.com Spybot Search & Destroy - »www.safer-networking.org Ad-Aware Personal (Free Edition) - »www.lavasoftusa.com Crap Cleaner - »www.ccleaner.com |
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hypermount
join:2005-01-27
| reply to finalark
emmmm... this IS so strange!! Now the RM88 package is 1Mbps lah...There's even offer for new applications discounting RM10 fro orginal price for the 1Mbps package (RM88 for 1mbps)..
»isp.tm.net.my/html/htm/product_s···ages.htm
Funny even TMnet's own people are so blur about this. |
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iZuDeeN
Premium
join:2004-04-14
Malaysia | haha...good one hypermount..i didnt have the time to post the link up...
anyway would this be another member who pose as TMNet staff??... wow, we had another one this week |
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hypermount
join:2005-01-27 | That's what I thought at first too.. could be a poser lol. |
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lambadipull
join:2005-02-08
| reply to lambadipull
Hi! sorry for late reply.
I know what ur thinking but thats the fact. They have been issuing information to the crowd which is not accurate.
I have the access to the back office and I'm telling what I see in the system. I know I dont like what I see but thats whats happening. We r always the last person to get the info.
Sometime I see the package is written as 1 mbps sometimes as 512kbps for the same RM 88 package.
The problem is the person who is doing this reports at the Telekom also dont know what to say.
They always call us up to ask us what to do and how to do their job.
What u want me to say?:( |
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XEQtor
Wanna See My 8 Boobies?
join:2003-02-20
52100
 ·Streamyx
| When someone claims to be fr the help desk, can we guys stop bashing them?
lambadipull , I dont want to verify your claim of occupation, but I emphatize with your situation.
When TMNet advertizes it's 1Mbps Streamyx plan and subscribers opted for it and paid for it, they have to be given that cap speed within a reasonable time frame. How, is not their concern. If Streamyx cannot deliver this, they should suspend acceptance for new subscribers. Know that this is a Service Agreement, a legal instrument. If 1Mbps subscribers are only given 512kbps, rebates will have to be given until the 1Mbps becomes available. This translates as 'revenue loss'. If Telekom wants to avoid further 'loss', it then has to buck up. I think this is how the capitalist world works, unless Telekom thinks we're in Cuba or N. Korea.
XEQ. |
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