Konaguy
Live From Kailua-Kona, Hawaii
Premium
join:2000-10-21
Kailua Kona, HI
 ·Hawaiian Telcom
1 edit | [TIME WARNER] Premium Services Issue
I ordered Starz Multiplex premium package. At that time
the agent offered me HBO multiplex free for a month.
I declined at that time the HBO multiplex.
It turns out the agent went against my wishes and added
the HBO package anyway I found out later surfing the channels.
I called up Oceanic to get to the bottom this. Evidently
I have to call them to cancel the HBO after a month or
it won't be free.
I'm a bit perturbed by this as you can see., mainly because they added channels when I explicitly declined it. |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County | That is TW for ya - they still have not taken out our cable and I am not going to pay a bill if they send it....
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Brian
America's Army Forum Moderator and America's Army Beta Tester |
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CableGei
Premium
join:2004-05-27
Brookville, OH
·Verizon Online DSL
·Cincinnati Bell
 ·magicjack.com
 ·Sprint Mobile Broa..
 ·tw telecom
| reply to Konaguy
said by Konaguy  :Evidently I have to call them to cancel the HBO after a month or it won't be free. I may be wrong, but I don't believe this to be accurate. Maybe if there's any CSRs lurking around here, they could verify it. I was under the impression that Time Warner Cable as a whole offered the "30-Day Satisfaction Guarantee", meaning you can call in anytime within 30 days if you're not satisfied with one of your services and cancel it without obligation to pay. Maybe Oceanic does not participate in this, or my impression of the guarantee is incorrect. |
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Hall
Premium,MVM
join:2000-04-28
Dayton, OH | reply to Konaguy
Nothing that a post-it note or a calender marking can't take care of... I say enjoy it while it's free. |
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Konaguy
Live From Kailua-Kona, Hawaii
Premium
join:2000-10-21
Kailua Kona, HI
·Hawaiian Telcom
1 edit | I made a mistake. I meant to say it won't be free after 30 days.
I have to call after 30 days to cancel or it will continue on.
Its not a question about it being free or not. I'm pissed that
they added HBO package even though I declined it when
I added Starz Multiplex. |
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Hall
Premium,MVM
join:2000-04-28
Dayton, OH
·EarthLink
·AT&T Midwest
 ·Earthlink Cable Mo..
1 edit | I can recall in the past, and I've seen it with other people, that they give you a lot of channels you don't ask for, just so you can see what's on (and that you'd be missing). Granted, there's absolutely no charge and no need to call later to cancel.
Just call them NOW and be done with it... |
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