| [LA] not happy i live in gretna and i cannot believe whats going on i thought it was my connection ,but finding out its not only me , i ve had cox for 4 years and im paying 49.99 a month to have somekind of service and i dont know how many more people are paying the same ,but if this is a problem with the company not having enough money to fix the problem thats b--lls--t yes go ahead ( cox) get rid of my service for saying this but yall are the most sucka-- company i have ever seen..... |
|
 SmokeyI'd rather be skiingPremium
join:2003-05-20
Wild West | ok... Well, welcome to the Cox HSI forum..
Now, could you try giving some useful information so that we, and the cox reps here could try and help you with any issues you are seeing? |
|
| reply to notahappyman
Sorry to hear that you are so dissatisfied with our service. IM me your cable modem's HFC MAC address and I will take a look at your connection. Thank you. |
|
| reply to notahappyman
I live right near you in Marrero, LA and I too have a shitty connection, and I am paying $65 a month for the cox premier. The newsgroups have been garbage for the last month, and today surfing and gaming is just about impossible. Way to go Cox, DSL is looking sweeter and sweeter to me each day now. |
|
|
|
Rob850
join:2003-04-11
Mary Esther, FL | Go ahead and do this:
Send your modem's mac address to Cox tier 2 support
»/useremail/u/621911
and your local rep. here
»/profile/893470
Let these guys help you before you decide to switch to DSL.
Rob |
|
 2kmaroThinkPremium,ExMod 1 BC
join:2000-07-11
ColossalCave | reply to GMCProGrade
For best results, instead of a s*ty connection, recommend you try a cable connection  . If you've tried that and are paying for premium service and still dissatisfied, could we ask what measures you've taken so far to get things fixed?
Contacted local office?
Had any truck rolls to your location?
Exactly what's the definition of "s*ty" connection? High latency? Packet loss? Way-lower than expected speed?
--
then think again! |
|
2 edits | You can Add my name to the long list of CoxHSI 4000/ download speed unhappy customers. First troubleshooting, checked connection and restarted modem and router, powered on machine. It seems like I have to do this many times during the day eventhough I leave my laptop on all the time. Then I check the speed. After several attempts (because of dropped signal) I finally got a result from hou.speakeasy of 2739/476.Not bad, but is still slow as i should be getting closer to 3500 download because i have wireless router overhead. If I hardwire my speeds reach almost 4000kbps down. For the month of Jan the speed has also been unacceptably low (1100-1249 kbps down) I don't have the patience to tolerate calling Cox tech support to continuously reset and troubleshoot slow speeds. If I wanted dial-up speeds I would be paying 10-15 bucks a month. Instead I chose the convienence and the speed of cable. And pay 50 bucks for "a blazing fast click the link and the page pops up on my screen fast speed!!!!". I got carried away trying to make my point about the importance of cable speed and the frustration of making phone calls to tech support to get off there A$$ and keep there end of the bargin. My Time is money wasted on calls to tec support! Now To continue with the troubleshooting. I performed a line quality test and it failed today.
»/quality/nil/1663110
Last night I tried for awhile and every site refused to connect. I was getting dropped at about once a min. Usually got connected after 1-3 tries. What a pain!
Next I am going to look at the settings from the Tweak Test. I have already done one of these recently because Dell replaced my old laptop 3 months ago. I just don't remember what the TCPsetting are now. I will update post as I go.
deepseaman
|
|
Rob850
join:2003-04-11
Mary Esther, FL | Well I'm starting to think that Cox (or any ISP) doesn't care about low pings. They are offering us a connection. Low pings should be their #1 priority since not all of us just does what Cox whats us to do "surf thw web email" They need to remember that more and more applications are taking advantage of broadband.
If cox wants to keep a steady customer base they need to monitor latency on THEIR routers. You folks need to report these issues to them so they can get a ticket up and running and hopefully fix that router or replace it.
DO NOT call the local office since i'm sure they don't know what latency is. Send an instant message to these guys ive posted on my other post on here.
Let them help you. Only by doing this we can create a better internet experience for all
Rob |
|
 NoVA_CoxUserStand back from the cage -- The RF bitesPremium
join:2004-07-06
Alexandria, VA | said by Rob850: ... DO NOT call the local office since i'm sure they don't know what latency is. Send an instant message to these guys ive posted on my other post on here ... Yes and no.
While I agree 10000% that phone calls are for the most part a frustrating exercise in futility, the fact remains that the maintenance system is DRIVEN by trouble calls.
DO call the local office and schedule an appointment to fix whatever the "problem" is. (e.g. laggy gaming, poor download speeds, etc). Get a "ticket/case" number.
You can keep the appointment "open" by repeated re-scheduling while "other resources" (i.e. BBR contacts) work the problem. At the end, you end up w/ a documented problem, hopefully a documented resolution, and maybe someday, a trouble reporting system which is more responsive to customer demands.
Use caution though, if you don't reschedule / cancel your appointment, you undoubtedly WILL be charged if you're not home at the "appointed" time. |
|
| reply to deepseaman
said by deepseaman:You can Add my name to the long list of CoxHSI 4000/ download speed unhappy customers. deepseaman IM me your cable modem's HFC MAC address and I will take a look at your connection. Looking at your test you seem to be on the new CMTS. You have more bandwidth available now and so you should have a better Internet connection than you currently experience. |
|
| reply to NoVA_CoxUser
The days of calling your local office is coming to an end!! Trust me, the system i am in there is no calling the local office anymore. They swithced over to the call center so, you deal directly with Tech Support. Dont know if thats good or bad but thats the way it is and most cable providers are now going with the call centers. |
|
| reply to notahappyman
the problem is NOT on my end, it has to due with cox's overloaded backbone. I have already called cox before and had them roll out to my house. They replaced cable ends  which still didn't fix my problem. It is quite obvious this is a cox wide problem and not a personal problem because so many people around me are having the exact same problem. |
|
| Re: [LA] very happy i dont know what yall did but i owe yall a very big applogy and thanks for doing what yall do please keep up the good work. |
|
b5turbo
join:2005-01-28
Manhattan, KS | reply to notahappyman
Re: [LA] not happy I usually just drive down to the local office and gripe. no way can they avoid me (other than locking the doors) with some automated voice menus. |
|
| im still showing lots of dropped packets and slowness and its like it comes and goes but its most definitely every day. here is a ping plotter trace to www.cox.net showing severe loss and extremely high pings on the 3rd hop as usual. its very clear that cox's routers are overloaded, yet they insist on rolling trucks out to find no problem whatsoever. its obvious where the problem lies but for whatever reason the cox network techs refuse to acknowledge this is the real issue, and not my cable ends or signal levels. |
|
| I live on the outskirts of Baton Rouge. I used to have a great connection, and great speeds... but lately it's gotten worse every day it seems. Having trouble connecting to many websites, speed test reports 2kbps down. I was contemplating getting the 5mb premier package, but if I'm having this much trouble with the connection I pay for now...it's definitely not worth the extra money. |
|
