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emulation
join:2005-02-21
Baton Rouge, LA
| Re: Pluto Data Credit Card Charge I work for Answer Quick. It's an answering service, much like the ones that answer your doctor's phones after hours. We handle many compaines, Pluto being one of them. Pluto gave us a website that we log into and with a little information we can look up a charge and make a refund. We don't have you entire credit card number unless you give it to us. And we don't need the credit card number to look you up either, just your last name, and maybe a first if there's more than one of your last name in the system. However, we really don't have any information on the companies that receive your credit card numbers. Pluto is a credit card clearinghouse. I personally don't klnow to what extent they're involved with the individual charges, but I do know what my boss told me, and that's that they aren't the one's who are the actuall recepient of your stolen card number. They take any credit card information given them by a retailer and they process it with Visa, Mastercard, or whomever. So when a charge shows up on your card from Pluto Data, it means that whatever company hires Pluto to process their credit cards for them. This means that the retailer does not have the ability to handle these charges on their own. Now, with that information do what you will. However, know that Answer Quick isn't your problem, and when the operators tell you they don't have anymore information, they're not trying to "pull wool over your eyes", but merely attempting to keep their job. Most of us are college students, and we can't afford to lose our jobs. Filing charges against Answer Quick won't do you a bit of good, as they're not the problem. If you suspect fraud, you've got bigger problems than messing with some answering service in Louisiana. People don't get credit card numbers for no reason. Perhaps you should consider being a tad more careful what you do with your cards. My credit cards don't have any fraudulent charges, then again, I don't go buying porn on the internet or other interesting purchases. You need to call your company and change your number ASAP. | |
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legalbegal
No Mercy
Premium
join:2004-11-08
Beverly Hills, CA
| Re: Pluto Data Credit Card Charge First off,
How would you make any deduction that anyone purchased "porn" on the Internet? Why would you get involved in an online discussion if you were not guilty?
Why are you defending anyone for that matter?
You just give more incentive for authorities to come after you. Who cares what your boss says?
When I called Answer Quick, I was told several different things such as you are located in Washington State, New York and even was hung up on several times JUST for trying to get some answers about these charges on my credit card.
It is obvious that this is a scam, and you should know that IP Addresses are recorded here and that logging in through a PROXY won't work because 'anonymous' proxies are not anonymous when the Department of Homeland Security and the FBI are involved "WHICH THEY ARE".
If you want to give excuses, you should call the Baton Rouge 2nd Precint Police Department and give THEM your excuses. They are the one's who you might want to give the answers to "EMULATION".
And you are very wrong in concluding that Answer Quick has no part in this fraud. If you only WORK for them, you would care less and would not be posting here. Obviously you felt it was neccessary to defend YOURSELF.
If Answer Quick is the only party who has access to "PLUTO DATA'S" contact information and is using the PLUTO DATA system, then what makes you think that the authorities are not going to look at YOU FIRST and FOREMOST? Don't post your pathetic excuses here.
You are criminals and I hope that they put you out of business because you are shady and deceptive.
If you are a college student, I would suggest you go get another job real quick or let your Academic Counselor at LSU know you'll be sitting next semester out. | |
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legalbegal
No Mercy
Premium
join:2004-11-08
Beverly Hills, CA
| Filing charges against Answer Quick won't do you a bit of good, as they're not the problem.
Yes dear, filing charges against Answer Quick would be the ONLY way to get the ball rolling. If Answer Quick did not want to get involved, then they should screen their clients with more scrutiny and ensure that they are running a "legitimate" operation. Period.
If you suspect fraud, you've got bigger problems than messing with some answering service in Louisiana.
Sounds like you are trying to create a detour. I think I will also notify the State of Louisiana Office of the Attorney General as well as the BBB and the State Corporation Commission TODAY!
People don't get credit card numbers for no reason. Perhaps you should consider being a tad more careful what you do with your cards. My credit cards don't have any fraudulent charges, then again, I don't go buying porn on the internet or other interesting purchases.
People (probably YOU) break into Internet Servers ALL the time and STEAL contact information. I personally am a developer who has to make purchases online quite a bit with our "Company Credit Card". So implying that our Company Credit Card was used to make a PORN purchase is ridiculous and quite interesting.
The representative at Answer Quick did say that the fradulent charge was made to purchase a DVD. I am wondering now if ANSWER QUICK knows more than they say. Are you making an ASSUMPTION that I purchase porn or do you know for SURE in that YOU KNOW WHAT THE FRADULENT CHARGE WAS USED TO PURCHASE? Sounds to me like you know.
And how do WE know what you go online purchasing? You could be sitting on a stack of porn as far as we know. Don't just show up on a message board and expect any respect because you made 1 post. We don't know you or care what the hell you purchase online.
Be very Careful what you type. It may just come back to haunt you. | |
| | emulation
join:2005-02-21
Baton Rouge, LA
| Re: Pluto Data Credit Card Charge ad hominem much?
Look, I don't care who you file a report with, because it will never affect me. I'm making posts from my home IP and I (oibviously) don't care if you log it.
Look, I wasn't being rude to you, but merely attempting to tell you what was going on. I was trying to help you.
Haunt me? I'd like to know how.
This thread is hilarious. | |
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legalbegal
No Mercy
Premium
join:2004-11-08
Beverly Hills, CA | Re: Pluto Data Credit Card Charge No you are hilarious. Get a life. | |
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The Folsom
Kindly Shut Your Noise Hole.
Premium
join:2003-01-31
Yucaipa, CA
1 edit | Re: Pluto Data Credit Card Charge retracted | |
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prestonlewis
Premium,MVM
join:2003-04-13
Sacramento, CA
 ·VoiceStick
| said by emulation  :I was trying to help you. This thread is hilarious. Your company agreed to represent these scamsters and be the public face for them. If anyone needs help, it is your company who agreed to have your phone number pasted on all of these scams and you ARE the first number/company called by victims, police, banks and others investigating these numerous crimes. Your reference to these numerous crimes, which your company willingly is a part of, as "hilarious" is an indicator of your company's bad taste and poor business practices. You'll not find it hilarious if your company is run out of business for agreeing to be the front for these crimes and you and your college buddies have to go find work in some pizza parlor somewhere. I don't think you'll get the last laugh being associated with criminals. | |
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Missygirl
@rr.com
| You stepped over the line when you inferred that people who use their cards for inet purchases have nefarious reasons for doing so... ie... porn?
In that one paragraph, you went from providing information that may be helpful, to being a condescending, uninformated, immature college puke.
Why did you have to go there... emulation? What people purchase should have nothing to do with whether or not they are robbed blind! Get real. | |
| | Phaetos
join:2003-09-21
Slaughter, LA
1 edit | said by legalbegal :People (probably YOU) break into Internet Servers ALL the time and STEAL contact information. I personally am a developer who has to make purchases online quite a bit with our "Company Credit Card". So implying that our Company Credit Card was used to make a PORN purchase is ridiculous and quite interesting. Begal,
I find that a bit harsh of a statement. I agree that what has happened to you is wrong and scary that it can happen. But going around accusing people of breaking into servers to steal information with absolutely NO proof of that can get you in just as much trouble as you are trying to cause for that individual that tried to give you a very honest and what they considered helpful information. I have lived in Baton Rouge my whole life and have known people that worked for Answer Quick and myself have worked for an answering service, of which you apparently never have. Never, not once, have they ever been accused of such a thing. If they had I can guarantee you it would have ended up on any of our news channels, they are fiends for getting that kind of information for a story  AnswerQuick has been a long respected member of the commercial community for as long as I can remember. What the poster said was very true. All they are is an answering service. If a client gives them a way to access information, then so be it. AnswerQuick is not a scam and is in no way directly affiliated with stealing credit card information.
Just my 2 cents worth. | |
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legalbegal
No Mercy
Premium
join:2004-11-08
Beverly Hills, CA
2 edits | Re: Pluto Data Credit Card Charge Phaetos,
Funny you would comment what I said in defense of myself. I was merely returning the insult back to a "NEW" poster who implied that I purchased porn online and that's why I made those comments. If "Answer Quick" did not want to get involved, then "Answer Quick" should have kept their distance.
You see they are STILL answering the phones for "Pluto Data" -whomever Pluto Data is. No one knows who they are or how to contact them.
The reason that any scamming business is viewed a repected member of any community is because they have yet to be CAUGHT. Just because they look legit doesn't mean that they are.
How would you know what they have been accussed of unless you have the inside track? I have lived in Baton Rouge as well and have relatives who reside there. You should be careful what you imply unless you know the whole story.
Good luck with your Answering Service Career, Phaetos! | |
| | | | Phaetos
join:2003-09-21
Slaughter, LA
1 edit | Re: Pluto Data Credit Card Charge said by legalbegal :Phaetos, How would you know what they have been accussed of unless you have the inside track? I have lived in Baton Rouge as well and have relatives who reside there. You should be careful what you imply unless you know the whole story.
Apparently you don't read well nor think clearly in your current state of rage. If you read what I said, " Never, not once, have they ever been accused of such a thing. If they had I can guarantee you it would have ended up on any of our news channels, they are fiends for getting that kind of information for a story " I never implied that I knew the whole story. If you can't tell from the way it was written that it was a PERSONAL opinion, then I doubt your legal skills also. | |
| | | | | jdiddypdx
join:2003-08-06
Lake Oswego, OR
| Re: Pluto Data Credit Card Charge As someone that has worked in for a credit card bank (FCNB). Here is what you do. Don't call the number on the statement. Call your bank ASAP. Have them put a dispute on the transaction. Every FDIC insured bank has their own security department that will do all the leg work for you. Keep in mind, it's the banks money not yours at this point not yours. If you see another charge. Call again, change your credit card number. Bingo your done. | |
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ummm101234
@gsk.com
| Seems like if Answer Quick is such a great company - they would pull the plug on Pluto Data ltd, since they must be receiving a ton of calls for unauthorized charges. Also, I have worked for a call center before and the entire operation there was not professional. This was somewhere else besides AnswerQuick, but I tell you the people they hired and the stuff that went on there was not the best in the world. | |
| | | | Kip patterson
Premium
join:2000-10-23
Columbus, OH | Re: Pluto Data Credit Card Charge I think most folks here have concluded that they terminated Pluto several days ago.
You seem to have had a bad experience. In what way does it apply to AnswerQuick? | |
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sweintz
Premium
join:2002-03-01
Hamden, CT
| said by ummm101234:
Seems like if Answer Quick is such a great company - they would pull the plug on Pluto Data ltd, since they must be receiving a ton of calls for unauthorized charges. Also, I have worked for a call center before and the entire operation there was not professional. This was somewhere else besides AnswerQuick, but I tell you the people they hired and the stuff that went on there was not the best in the world.
Dude - pay attention. Answerquick pulled the plug on them a while ago. | |
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passowrd
@newagetrans.com
| Got ripped off too. Saw a charge of $29.99 on my Visa. Called the 800 number and would only get a busy signal. This sucks! Called my bank, and though they can't remove the charge, they cancelled my card and issued a new one. These Pluto people need to go down hard!! | |
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Bink63
Tweet THIS
Premium
join:2002-10-06
Everywhere
| Re: Pluto Data Credit Card Charge said by passowrd:
Got ripped off too. Saw a charge of $29.99 on my Visa. Called the 800 number and would only get a busy signal. This sucks! Called my bank, and though they can't remove the charge, they cancelled my card and issued a new one. These Pluto people need to go down hard!!
Call your bank back, or better yet, go into a branch and insist on doing a chargeback!
If the bank gives you a hassle, post back and we can give you some more options on how to proceed at that point.
Regards,
Randy
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Just my .02alt0162 worth!
Legacy Consulting | |
| | | | | | overwelmed
join:2005-02-24
Fergus Falls, MN
| Re: Pluto Data Credit Card Charge Keep in mind some card holders cannot get their money back from this charge because the amount isn't large enough. My Visa card will not refund any disputes under $50. I wonder if Pluto D counted on that. I got the charge last Feb. on my debit card and just finally got my money back from my bank a few weeks ago. I've switched banks but supposedly my old bank is still investigating it and could come back at me for the $29.99. This ordeal was mostly just a HUGE hassle in dealing with Bank of the West. When I first reported it they ignored it and didn't even cancel the card. After two weeks I went in to the branch to question the progress only to find out nothing was ever reported. I was then reprimanded for irresponsible use of my card and treated like I was the one that was stealing. After proving to the all-knowing teller that it was obviously fraud, she let me sign an afidavidt. I'm very curious to find out who this Pluto Data is, they shed some light on how Bank of the West treats their customers. | |
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bummed
@dynamic.cov
| Re: Pluto Data Credit Card Charge Okay,
Now I'm really mad. I cancelled all my cards, got new ones issued. I didn't use the new card on-line, or access my account on-line and yet I now find a new charge that just showed up on 1 April, transaction date 22 march for Pluto D $29.99 I only used the card once, and that was on 21 March at my local Best Buy. How could VISA allow this to happen? Luckily, they're open tomorrow, and I'm heading down there to tell them what I think..... | |
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bummed oops
@dynamic.cov
| Re: Pluto Data Credit Card Charge Disregard that last post. I just re-read my statement and it would seem I was a little gunshy. It appears VISA was just getting around to reversing the earlier charge. I saw the name and totally missed it being a credit rather than a charge..... Show me gunshy about my cards now. | |
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algorithm
And I Should Care - Why?
join:2001-07-23
Huntington, NY
| said by overwelmed : Keep in mind some card holders cannot get their money back from this charge because the amount isn't large enough. My Visa card will not refund any disputes under $50. That's not legal under the Federal Fair Credit Billing Act. As long as you report the amount in a timely manner, they must reverse the charge.
Are you confusing this with a policy that stipulates that you are responsible for up to $50 if you don't report the fraud in a timely manner?
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"Those who can not remember the past are condemned to repeat it." George Santayana - 1905 | |
| | | | | | | | overwelmed
join:2005-02-24
Fergus Falls, MN
| Re: Pluto Data Credit Card Charge Read the fine print on the back of your credit card statements before you start telling people they are wrong.
Re:Pluto charge again on new card
»www.ftc.gov/bcp/conline/pubs/credit/fc..
It seems as though the posters who are saying their bank won't refund them the money since it's under $50 may be right. According to the FCBA you are only responsible for unauthorized charges "up to $50". That wouldn't stop me from raising holy hell with my bank though.
I've read about 90% of the pages in this thread and it seems pretty clear to me that Answer Quick was just the answering service. Is there any solid evidence that they are in on it? | |
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algorithm
And I Should Care - Why?
join:2001-07-23
Huntington, NY
| Re: Pluto Data Credit Card Charge said by overwelmed : Read the fine print on the back of your credit card statements before you start telling people they are wrong. Re:Pluto charge again on new card »www.ftc.gov/bcp/conline/pubs/credit/fc.. It seems as though the posters who are saying their bank won't refund them the money since it's under $50 may be right. According to the FCBA you are only responsible for unauthorized charges "up to $50". That wouldn't stop me from raising holy hell with my bank though. Those people need to dump the card that sticks them with the first $50 and get one that doesn't.
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"Those who can not remember the past are condemned to repeat it." George Santayana - 1905 | |
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algorithm
And I Should Care - Why?
join:2001-07-23
Huntington, NY
| said by passowrd:
Got ripped off too. Saw a charge of $29.99 on my Visa. Called the 800 number and would only get a busy signal. This sucks! Called my bank, and though they can't remove the charge, they cancelled my card and issued a new one. These Pluto people need to go down hard!!
Demand they remove the charge; "The Federal Fair Credit Billing Act sets up procedures requiring creditors to promptly credit your payments and correct billing mistakes, and allows you to withhold payments on defective goods."
The Act further defines "billing mistakes" to include items charged which you, or an authorized person, did not purchase. As long as you report it within 60 days, the bank must reverse the charge until and unless the the vendor provides proof of its validity.
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"Those who can not remember the past are condemned to repeat it." George Santayana - 1905 | |
| | | Dognut
join:2005-03-04
Hilton Head Island, SC
1 edit | From a law enforcement point of view, I think what the FBI (or more likely the Secret Service who handle major credit card cases and other money cases) will find, once all is said and done, is that there are a string of companies involved here. Its much along the lines of money laundering. You run drug money through several companies and it comes out the other end clean, so to speak. Most of the time the initial company knows the deal and possibly the end company, but the intermediaries, for security reasons, have no clue.
The problem comes in that by the time this credit card scam is tracked down to the real suspect, he or she has grabbed whatever personal property they have in the office they rented just for this scam, and left. The most I've ever seen them catch is some poor flunky who was hired out of a crack house to answer the phone in a bare office. In this case the flunky knew who and what she was working for but could provide no personal information on her boss except his name was Jim and he was a 6 foot tall, 175 pound white male with brown hair. Not much to go on, so they shelve the case and move on to more pressing matters. The credit card company fixes the charge on people's accounts so the only loser is the credit card company. Buddy of mine from ROTC went to work for the Secret Cervix (he hates that:D) told me that even when they do get a good case together, many times the prosecutor drops the case as too old or makes a deal with the suspect that amounts to a slap on the wrist.
I'm not saying we should not investigate this crap. I'd love to get my hands on one of the bastidges. Give him a choice of 15 years in the pen or 15 minutes with 5 of his biggest victims. But seriously, don't be discouraged. Go through the motions of filing your case, but don't let it get you all worked up. Life is too short and full of reasons for heart attacks.
The only reason I knew about this scam is a guy filed a report with one of my people yesterday. Mine is a county agency and can't investigate federal crimes but we do pass the info on the the feds. I had an extra minute and ran a search. Found this web site and thread. Having been a victim before (and not from a porn site whoever your name was) I can relate to the anger adn feeling of violation you people feel. The best we could tell our guy at this point was to contact Equifax and such, contact the Social Security guys, contact the bank, etc...and get all his stuff changed. Pain in the buttocks but its the only way to gain some semblance of security again. Plotting gruesome deaths for the scammers also helps the mental situation. | |
| | | | Kip patterson
Premium
join:2000-10-23
Columbus, OH | Re: Pluto Data Credit Card Charge The crooks are in Nicosia, Cyprus, not the US.
Agreed, it is not likely that they will be caught, nor would they have been had it occurred in the US. | |
| | | | | Dognut
join:2005-03-04
Hilton Head Island, SC | Re: Pluto Data Credit Card Charge Sounds like a good road trip. Bring large guns. | |
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BB72
@12.96.x.x
| Let's not rule out the fact that we might have terrorist activity here. It is such a scary thought. I know it seems far fetched and that most suspects in the past may have been some flunky but we should be looking at this in a much larger scale here. Especially since this Pluto Data is a foreign company. The USA Today article makes sense and even though we only see a small portion of victims here this is an incredibly serious and sad thing. I would hate to think that money withdrawn illegally from my account was used to fund a thing like September 11th. Thank God for this website and other sites like it that people like us can come together and hopefully make some difference. | |
| |
www4chanorg
@attbi.com
1 edit | People (probably YOU) break into Internet Servers ALL the time and STEAL contact information. I personally am a developer who has to make purchases online quite a bit with our "Company Credit Card". So implying that our Company Credit Card was used to make a PORN purchase is ridiculous and quite interesting. [mod edit] - flaming has no place in this thread or on the site - just FYI | |
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drf432
@cableone.net
| So you work for an answering service? I worked at one for about 10 years through high school and college. That job gave me my ulcer and I never looked back getting out of that place. Get your degree and get the hell out of there. I sure feel for ya... | |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
1 edit | "I don't go buying porn on the internet or other interesting purchases. You need to call your company and change your number ASAP."
That's it - blame the victim. Would you like to bet that many of these people have never purchased an type of porn on the internet?
If the original posters story is 100% legit. I highly doubt they were surfing pay porn sites from the hospital after surgery.
Now granted a purchase may have taken place on a site that might not be 100% trust worthy. But more than likely a database somewhere has become compromised. I think a quick look of the news would show that this month hasn't been good for at least one bank and a credit agency. Those being Bank of America and ChoicePoint.
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FraudSux
@cox.net | Re: Pluto Data Credit Card Charge Interesting point about our POS system called The Federal Reserve which is by the way owned by private "investors" and has nothing to do with American Government.
Something tells me this Pluto Data stuff is just the tip of the iceberg. | |
| 
Neyland
join:2003-02-04
USA
| said by emulation :Perhaps you should consider being a tad more careful what you do with your cards. My credit cards don't have any fraudulent charges, then again, I don't go buying porn on the internet or other interesting purchases. You need to call your company and change your number ASAP. While I can understand how emulation wouldn't want his company shut down and lose his job if they are in fact simply an outsourced answering service.
However, with the recent issues with companies like ChoicePoint and Bank of America both of which allowed thousands of credit records to be released into the wild, your statement about being more careful of what you do with your CC and where you shop is a tad shallow. Perhaps we should start making gross exagerations about the mentality and ethics of children in college. | |
| Jo531
join:2005-03-14
Dallas, TX
| This is in response to Answer Quick. How dare you judge someone? I do not have a credit card. Pluto Data took my debit card and charged my account $39.99. I don't look at porn. I have never smoked pot, etc. Still, even if I had, NO ONE has the right to steal from me! You may be a "college kid", but you have knowledge that your company is a crook. They are a crook, because they KNOWINGLY have a customer, who is a crook. They are aiding and abetting, just as you are. If you don't quit your job, you will stand to go to prison. It usually is the little guy who gets convicted, while the real criminals get off somehow. The person(s) who get convicted are not necessarily the truly guilty ones. They are the ones who are the ones who can be convicted the most easily (forgive the English grammar). Trust me, they are going to get caught and go to prison. People like this make the rest of us pay. Not just in cash, but with changing the way we can use our debit and credit cards and paypal on the internet. We will lose that right. We could end up being taxed. Definitely, we have lost our trust in the internet system. What a price to pay. They will get caught. They are going to prison. You are too unless you distance yourself. | |
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