gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| reply to POed at VOL
Re: Emails not getting through to my email account
said by POed at VOL:
You didn't whitelist anyone - you may have asked VOL to add your correspondents SMTP servers to a company wide whitelist, but it's important that you don't give the impression that any individual VOL customer can control which "foreign" e-mails make it through. actually, i beg to differ. i DID whitelist them, and yes, any individual VOL customer CAN control which foreign emails make it through---to THEM. it is not necessarily a company-wide whitelist at all, though often when they see it is benign, they will make it so. this was a private correspondent with their own mail server, NOT an isp email user, so allowing their mail through TO ME should have been a cinch, and not taken the full four weeks and much yelling that it took.
so i share your annoyance with this ridiculous policy, but did want to clarify.
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graciella! "not tonight dear, I have DSL."
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POed at VOL
@netsource.ie
| Gracie, if I telnet to port 25 on relay.verizon.net (the address listed in the MX record for verizon.net) the connection is refused. This refusal occurs before verizon knows what e-mail address I am sending from, or what e-mail address I am sending to. There is nothing that you, as an individual verizon customer, can do that will allow me to send e-mail to you, except to ask verizon to "whitelist" my address. And if Verizon does that, then my IP address is "whitelisted" for any and all connections that I make to their mail server, not just for e-mail sent to you.
Whether my e-mail makes it through any actual spam filters that occur further up the line, that you can control on a personal basis, is neither here nor there, as today my e-mails never make it as far as any spam filters.
So you can't "whitelist" me, or any of my e-mail addresses. You can add any addresses you like to your "whitelists", but as long as Verizon is blocking acess to their mail server from my ISPs IP addresses, then you'll be wasting your time. |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| said by POed at VOL:
So you can't "whitelist" me...as long as Verizon is blocking acess to their mail server from my ISPs IP addresses, then you'll be wasting your time.
again, to clarify...yes, the emails are blocked totally---until a u.s. verizon customer calls and requests the block be lifted---what we are calling "whitelisting" (different from the usual easy as pie whitelisting of just adding an address to a list so it isn't marked as spam). if you are a home user going through a large isp with a changing ip address, i guess it would be a challenge for them to do this. the cases in which i've done it have been for businesses. and verizon is VERY clear on this...customer calls, requests that a specific addy or block of ips is "whitelisted" (allowed to come through), and eventually, they are...IF verizon feels they are "worthy".  .
we have now done this with four different european correspondents and have helped quite a few verizon users do it as well. so i think we may be disagreeing more on semantics...an individual customer CAN request this for an individual correspondent, and if it can be done without opening a huge hole (say, whitelisting an entire isp), verizon will do it.
i still fully abhor this stupid policy of theirs, just want to clarify.
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graciella! "not tonight dear, I have DSL."
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CheckinQueue
@cable.rogers
| Go to »dslstart.verizon.net and log into your primary email account. Click on Check My Mail, then Options, and the Block Sender tab. Select Save messages to folder... and select or make a folder. Be sure to scroll down and click OK. Then add the email addresses AND domain (@...) to the Safe list. Again, be sure to click OK. It's always a good thing to check the Block Sender folder to make sure emails from places you want to get mail from are not there. Give this process about 24 hours. Then go to dslstart.verizon.net and click on Resource Center and go to Announcements. You want to click on the Statement From Verizon Regarding Spam Filtering 01/17/05. Part way down the message you will see the part where you click "here" to fill out the form. I hope this helps. |
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gracie
Geek Goddess
Premium
join:2003-07-15
confusion
| said by CheckinQueue:Go to » dslstart.verizon.net and log into your primary email account. Click on Check My Mail, then Options, and the Block Sender tab. Select Save messages to folder... and select or make a folder. Be sure to scroll down and click OK. Then add the email addresses AND domain (@...) to the Safe list. that IN NO WAY will unblock an international address that is being blocked by the new policy. let's not confuse this issue with the standard whitelisting that you can do for an addy that is being marked as spam...those emails are saved to your spam box (if you have it enabled.) these addys are blocked from even being received by verizon in the first place.
the publicized "fix" (and a silly one at that) is to CALL tech support and have them "whitelist" the addy or ip block you need. so far, that is the only way around the international block, until they come to their senses.
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graciella! "not tonight dear, I have DSL."
Creating SuperOrganizations Worldwide
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POed at VOL
@netsource.ie
| the publicized "fix" (and a silly one at that) is to CALL tech support and have them "whitelist" the addy or ip block you need.
Here we are, almost 3 months into this fiasco, and people are still suggesting that the mail is being caught in a standard spam filter.
That's why it is not a good idea to confuse people by stating that you have whitelisted your correspondents. You called Verizon, and asked them to unblock specific addresses. Eventually, they might, or they might not, do that, and they won't tell you whether they have or haven't, or what "logic" they used to make their decision. And if they do decide to allow that IP address to send mail to Verizon.net addresses, they will be able to send it to any verizon.net address, not just yours. |
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anon y mouse
@verizon.ne |  You have to request specific domains and addresses be whitelisted. What a crock.
»www2.verizon.net/micro/whitelist/ |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| Well, I did that back on 6 Feb 2005 for BBR/DSLR Reports. Trouble ticket is marked as closed on this subject on 7 Feb 2005. Rather obviously (from my other thread) that doesn't make a rat's ass worth of difference.
Furthermore, I can find absolutely no blacklist on which BBR/DSLR is listed.
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Regards, Joseph V. Morris |
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POed at VOL
@212.17.x.x
| Look at the headers of one of the notification e-mails that you sent to your Errols address, and find the IP address of the machine that actually delivers the notification to the Verizon SMTP server. Submit that IP address to Verizon.
Unfortunately, it looks as though nobody is going to force Verizon to stop this stupid policy. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| That's already been done . . . twice now in fact, once in early Feb and again a bit earlier today.
I see they've opened a new trouble ticket for me (whoopee doo!  ) I'm kinda curious how long it's going to be before they simply mark this one closed without resolving the problem. Can we start a forum pool on that?
Since there was no e-mail or other communication last time, this time I was specific (repeatedly) call me if you need further information.
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Regards, Joseph V. Morris |
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