| reply to awluck
Re: Most Absurd Bill Ever I got the same bill, same USF charge, $107.14. Through an article I wrote about it...
»photodude.com/article/2640/earth···recovery
...I've encountered five other people who got hit by the same thing. Two of them cancelled their accounts. That's just my small circle of contacts.
"Customer service" said it was due to a database error, and the best they could do was submit a request for a refund. They claimed it would be credited to my account in 3 to 5 days, but I've since found that, to Earthlink, that means "up to seven weeks."
»support.earthlink.net/mu/1/psc/i···l#credit
So, it would appear Earthlink has made a three figure mistake on a large number of accounts, which won't be refunded for many weeks, and has done nothing to placate those customers. No offer of a week or three of free service in repayment for this error ... like Mindspring would have done.
I'm waiting until the close of business tomorrow, which will be the promised fifth day, to see if a credit shows up onlineon my account. Then on Monday, I'm contacting the FTC, trade publications, and anyone else I can think of. |
|
|
|
 Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18 | said by ReidStott:
I'm waiting until the close of business tomorrow, which will be the promised fifth day, to see if a credit shows up onlineon my account. Then on Monday, I'm contacting the FTC, trade publications, and anyone else I can think of. IANAL, but if this was on my Charge Card, and after Monday a credit did not show on my account, I'd call the credit card and have the charge, charged back.
"*You can always check to see when the credit or refund was applied to your EarthLink account, by signing into your "My Account" page: »myaccount.earthlink.net."
"Applied to Account" is not the same as "refunded to the Credit Card".
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
|
| IANAL, either, and I do intend to contact my bank to contest the charge. But my bank didn't make this mistake. There's more to this issue than getting my $106 back. I no longer feel I can trust Earthlink with my account numbers, and seek some reassurance that next month I (and other customers) won't get hit for $1,007 dollars ... and have to wait up to seven weeks to get my money back.
If Earthlink is not concerned about addressing this situation in any way (as they have failed to do so far), that's their choice. It's a dumb one that will cost them customers, but they are free to make it. However, I've been a customer for nine years, and have spent over $6,000 with them during that time. I intend to do a bit more than just get my money back. |
|
Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18 | said by ReidStott:
IANAL, either, and I do intend to contact my bank to contest the charge. But my bank didn't make this mistake. That's not the issue. The vendor (EL) did and your Bank does the charge back to EL on your behalf. It's rare a CC company makes a charge mistake as it's the vendors you buy from that make the mistakes and require you to request a charge back from the CC company.said by ReidStott:
I intend to do a bit more than just get my money back. From what I understand EL isn't going to return your money to your Credit Card, but they are going apply the overcharge as a credit on your account at EL. They aren't going to refund on your credit card. That's what I get from reading the link you posted.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
|
| As I quoted on my site, I was told by an EL rep in Live Chat, "I will forward a refund request to our billing department for $106.17. Once approved, it will reflect on your credit card in 3 to 5 business days once processed." I'm not sure how you interpret a "refund" that "will reflect on your credit card" to mean a credit on my EL account. But perhaps EL does as well. We'll see. To me, "refund" means I get my money back. But I'm not exactly holding my breath. |
|
Doctor OldsI Need A Remedy For What's Ailing Me.Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18 | said by ReidStott:
I'm not sure how you interpret a "refund" that "will reflect on your credit card" to mean a credit on my EL account. I didn't read your site. I read the link you posted above.
»support.earthlink.net/mu/1/psc/i···l#credit
That is what I interpreted. If I mis-understood then it won't be the last time.
Good Luck!
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
|
