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Forums » US Telco Support » AT&T » AT&T Midwest » Can't get Pro package? Attainable Rate: 3.57m/784!
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Started express, ordered pro »
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·AT&T Midwest

Re: Can't get Pro package? Attainable Rate: 3.57m/784!

If you call in they go by what the computer says based on estimated effective loop length. You could be able to transmit light down that pair but it doesn't make any difference...the computer won't let them place the order.

What you need to do is post in SBC Direct here at this site. They *can* push an order through based on your line specs. Please be sure to read and follow the directions, especially the one about not bumping your thread or pestering the techs. They are overworked and sometimes it takes a day or three to get to you.

Just as a point of reference, the stats that your modem gives you are nice to watch, but they are not the controlling factor. What the DSLAM or RT port sees is what counts.

»Ameritech - SBC FAQ »Who are the official techs?
»Ameritech - SBC FAQ »Here's what you need to provide...
»Please READ before contacting the support team
»/forum/sbcdirect
permalink · 2005-03-12 13:45:13 · Print · Reply to this
Forums » US Telco Support » AT&T » AT&T MidwestStarted express, ordered pro »
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