voiplover
Premium
join:2004-05-28
Portsmouth, NH
 ·callwithus
·Axvoice
| reply to laserjobs
Re: [Packet8] P8 switching us to Business2000.unli
said by laserjobs  :said by voiplover :said by laserjobs :Unlimited minutes either forwarding, incoming or outgoing all equal the same when it is Unlimited Wrong again Burt. Anyone having a P8 account and reviewing Thier call log would know that call forwarding shows the incoming call and time used and the out going forwarded call + the time used. So in effect it is twice the amount of time. Not that it matters. So how many minutes until you reach unlimited? The world may never know, unless you are with Packet 8 then it is around 3000-4000.  Funny. But I doubt that I'll ever reach enough minutes to even get an email from P8 about it. SLW had to do 8500 before she got one. Unlimited is still Unlimited thanks to her persistence and patience.
Thanks SLW!  |
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lifeform
join:2003-06-27
Santa Clara, CA
·Packet8
| reply to SLW1
I am sure they are not in a hurry to answer that email. It would be like the answering machine at an "all you can eat" buffet getting a call from a football team about their policy of "all you can eat" and the teams plan to camp out there every meal for the forseeable future. |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
 ·Cox HSI
1 edit | reply to voiplover
said by voiplover :said by laserjobs : Unlimited is still Unlimited thanks to her persistence and patience. Thanks SLW! But Unlimited is Unlimited only for her. What about every other Packet8 user?  |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| reply to lifeform
said by lifeform :I am sure they are not in a hurry to answer that email. It would be like the answering machine at an "all you can eat" buffet getting a call from a football team about their policy of "all you can eat" and the teams plan to camp out there every meal for the forseeable future. I imagine that the all you can eat deal would get pricey!  |
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Daviey
join:2003-02-26
Lakeland, FL
| reply to SLW1
I don't know SLW, I emailed sales@lingo.com and got a reply within the hour. At this point I would think your account will be the last one they (P8) consider dropping, so talk on .
David |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
1 edit | reply to laserjobs
said by laserjobs :said by voiplover :said by laserjobs : Unlimited is still Unlimited thanks to her persistence and patience. Thanks SLW! But Unlimited is Unlimited only for her. What about every other Packet8 user? And you read that where? Why don't you just subscribe to P8 again and run a test for us to see how many minutes you can use before they figure it's you again? |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
·Cox HSI
| said by voiplover :said by laserjobs :said by voiplover :said by laserjobs : Unlimited is still Unlimited thanks to her persistence and patience. Thanks SLW! But Unlimited is Unlimited only for her. What about every other Packet8 user? And you read that where? Hello, Thank you for contacting our Packet8 Support team. Our Freedom unlimited plan consists of unlimited local and long distance calling to US and Canada. However due to some customer abuse of residential plans being used for business purposes, we require that
usage be contained below 3000-4000 a month. We will research your account if you have excessive usage and will require you to upgrade your plan to a business plan. If you have any other concerns, please feel free to contact us. Packet8 Support 1(888)898-8733 |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| said by laserjobs :Hello, Thank you for contacting our Packet8 Support team. Our Freedom unlimited plan consists of unlimited local and long distance calling to US and Canada. However due to some customer abuse of residential plans being used for business purposes, we require that
usage be contained below 3000-4000 a month. We will research your account if you have excessive usage and will require you to upgrade your plan to a business plan. If you have any other concerns, please feel free to contact us. Packet8 Support 1(888)898-8733 Sorry, but I have been around the block enough times not to buy into that. :D:D
And of course the source.
But again I'll bite the bullet and request an answer myself. |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
·Cox HSI
| said by voiplover :said by laserjobs :Hello, Thank you for contacting our Packet8 Support team. Our Freedom unlimited plan consists of unlimited local and long distance calling to US and Canada. However due to some customer abuse of residential plans being used for business purposes, we require that
usage be contained below 3000-4000 a month. We will research your account if you have excessive usage and will require you to upgrade your plan to a business plan. If you have any other concerns, please feel free to contact us. Packet8 Support 1(888)898-8733 Sorry, but I have been around the block enough times not to buy into that. :D:D And of course the source. But again I'll bite the bullet and request an answer myself. So you think that Packet 8 didn't send this email? You must be wearing your tinfoil hat. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| said by laserjobsSo:
you think that Packet 8 didn't send this email? You must be wearing your tinfoil hat.
Besides the fact that I don't know it's history, and it contradicts itself, I do know that it would never get past P8's legal department. 
But email is free, so I'll email them and find out. Feel free to do the same. |
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Bojol123
@uwindsor.ca
| reply to laserjobs
This is one of the worst cases that I hear. Just like Bell Canada's residential unlimited plan. They have a cap too and I think so does any other telecommunication company. But it is false advertisements and I am amazed how these things continue to happen when there are regulations or regulatory boards. "Unlimited" to average mind means unlimited. No matter what you write in terms and conditions it still means unlimited. SLW is using less than 20% of her unlimited capacity per month and they want her to switch to business type account. This is ridiculous. I wish there were tougher laws in imperialistic countries to avoid corruptions like these. This is just like advertising buffet and then limit the customer just because the business owner thinks the customer is getting fat. Very disapointing from VoIP. Though I know that this is imposed because phone companies have such rules. VoIP should get around it. |
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Voxme
join:2005-02-01
Saint Louis, MO
| reply to SLW1
Out of curiosity, since you mentioned you had used skype before, have you considered having a Packet8 device on both, the call origination and termination locations?
I beleive this falls within a "in-network" call making it truly unlimited. Just a thought. |
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buddahbless
join:2005-03-21
usa/canada
| reply to SLW1
wow you sound like your still having a lot of trouble with P8. In one of the replies i read u were thinking of going with lingo and the dlink-1402 please reconsider! there service is sh$# and i felt compelled to let U know. I too live in Illinois, Im in kankakee, lingo was the first with a number closest in my area so I chose them. not to mention for $19.95 I couldn't go wrong right? WRONG! i regret it. read my post and feel my problems! if U can work out something with P8 and receive all your min.(real unlimited) and not have to change plans go for it. lingo has a min. counter in there log in account section so u can check your min. and I noticed the min. U are given (starts at)is 45,000min. Im not sure if that's per month or year it dosen't specify. My guess its per year. which would equal 3750min. per month. And don't count on getting any services to work properly, callerID, callwaiting ID, faxing,etc. lol!! all a figment of lingo's imagination. Also prepare on long hold times to talk to a tech with Lingo, at least 45min. just something to think about.. P.S. I side with whyaduck if they promise unlimited they need to deliver if not P8 and all voip need to change there plans to say "XXXXmin. per month for $20" and so on not unlimited. The big POTS companies(SBC,VERIZON,TALKAMERICA) cant say that and not deliver or they would be sued. so VOIP should be held to the same statue. |
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SLW1
Premium
join:2005-03-18
Minonk, IL
| reply to Voxme
quote:
Out of curiosity, since you mentioned you had used skype before, have you considered having a Packet8 device on both, the call origination and termination locations?
I beleive this falls within a "in-network" call making it truly unlimited. Just a thought.
They must not keep track of that either. A good chunk (I'd say close to half, but not sure)of the 8800 minutes last month was "in-network"...Son's GF last month (new one this month) also had P8. |
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Sly
Premium
join:2004-02-20
Johnson City, TN
clubs:
·Packet8
·Callcentric
·Comcast Formerly ..
| Now THAT is just crazy. There's no way on earth that they should monitor IP calls! That has always been free no matter what plan you were on. This does not cost them anything to have an IP call... |
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sheik28
Premium
join:2000-10-15
New York, NY
| said by Sly :Now THAT is just crazy. There's no way on earth that they should monitor IP calls! That has always been free no matter what plan you were on. This does not cost them anything to have an IP call... Well like SLW said, about half of the calls were to another P8 subscriber.... half of 8000 is 4000 still above the "limit."
--
There is no such thing as a stupid question, and yes, the camel types. |
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Medic63
join:2004-02-15
Butler, PA
1 edit | reply to voiplover
edit: Never Mind. I already deleted the email  |
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Medic63
join:2004-02-15
Butler, PA
| reply to voiplover
said by voiplover :said by laserjobsSo:
you think that Packet 8 didn't send this email? You must be wearing your tinfoil hat.
Besides the fact that I don't know it's history, and it contradicts itself, I do know that it would never get past P8's legal department. But email is free, so I'll email them and find out. Feel free to do the same. I would offer to forward it to you, but I already deleted it. (Yes, apparently laserjobs and I got the same form letter, if I'm reading the thread right).My mistake. However, let me assure you, the email was from Packet 8 Support, from a person named Angelique. Apparently she failed to run her email past the legal department.
I had been toying with the idea of switching from Vonage to P8, (I liked the idea of E911 and anonymous call blocking) until I saw the post by SLW, and this thread caused me to reconsider. Not that we use the phone very much here, but the idea of what seems to be false advertising really turned me away from P8. |
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voip4me
join:2004-06-26
Henderson, NV
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The problem here still remains that Packet8 appears to still not be honoring their claim of UNLIMITED service. In fact the email that SLW received stated that she was being moved to a LIMITED Business plan. It appears from the wording of the email that Packet8 was moving her like it or not!
This is of course the same BS that Packet8 pulled a few months ago on customers that were using their service from outside the USA. In my opinion it is past time for all of us that are Packet8 customers to DEMAND that Packet8 provide the service that we signed up for.
I for one am sending them email demanding as a paid customer that they either provide the service as advertised or we agree to disagree and I will be more than happy to take my business elsewhere. They will of course have to waive any disconnect fees or additional charges since they cannot or will not supply service as advertised. If they should decide to try and charge me, I will let my Credit Card provider handle it!
Since I like the service but do not like doing business with companies that misrepresent their services, I sincerely hope that they step up and do the right thing and address this publicly once and for all.
John
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DarkSorcerer
Premium
join:2004-06-15
Belleview, FL | reply to SLW1
You are aware there's only 44640 minutes in a month? And that's a 31 day of course. |
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