laserjobs
Premium
join:2004-05-02
Las Vegas, NV
 ·Cox HSI
| reply to SLW1
Re: [Packet8] P8 switching us to Business2000.unli
voiplover have you got the email yet?
Hello,
Thank you for contacting our Packet8 Support team.
Our Freedom unlimited plan consists of unlimited local and long
distance calling to US and Canada. However due to some customer abuse
of residential plans being used for business purposes, we require that
usage be contained below 3000-4000 a month. We will research your
account if you have excessive usage and will require you to upgrade
your plan to a business plan.
If you have any other concerns, please feel free to contact us.
Packet8 Support
1(888)898-8733 |
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LilYoda
Feline with squirel personality disorder
Premium
join:2004-09-02
Mountains
1 edit | reply to voiplover
said by voiplover  :I doubt that I'll ever reach enough minutes to even get an email from P8 about it. 1) Don't get kids
2) If you do, don't let them date anyone that's not in the same street as your house
 |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
 ·callwithus
·Axvoice
| reply to laserjobs
said by laserjobs :voiplover have you got the email yet? I won't know until tonight. Did you? What question did you ask?
Medic63 was able to IM some info. Thanks |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
·Cox HSI
| I asked:
Thinking about signing up but I have a few concerns
I am thinking of signing up with packet8 but I was looking around the
web for reviews and I came across a person who signed up for unlimited
calling and was switched to a higher rate plan. Does your unlimited
service really offer unlimited calling?
Packet8 responded:
[Packet8.net #166890] Thinking about signing up but I have a few concerns
Hello,
Thank you for contacting our Packet8 Support team.
Our Freedom unlimited plan consists of unlimited local and long
distance calling to US and Canada. However due to some customer abuse
of residential plans being used for business purposes, we require that
usage be contained below 3000-4000 a month. We will research your
account if you have excessive usage and will require you to upgrade
your plan to a business plan.
If you have any other concerns, please feel free to contact us.
Packet8 Support
1(888)898-8733 |
|
budone
join:2002-09-07
Traverse City, MI | Which address did you write to???
Seems only I got a 'firm' (yeah right) minute limit in the response |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
·Cox HSI
| said by budone :Which address did you write to??? Seems only I got a 'firm' (yeah right) minute limit in the response p8sales@packet8.net |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH | I emailed P8support just like Medic63 did. I guess I'll try sales next. |
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budone
join:2002-09-07
Traverse City, MI | reply to laserjobs
Yep, that is the address I sent my email to |
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MxxCon
join:1999-11-19
Brooklyn, NY
clubs:   | reply to SLW1
SLW, so how did this issue ended?
you said you were going beyond just getting back on unlimited plan, but to make P8 change their policies..
--
[Sig removed by Administrator: Signature can not exceed 20GB] |
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Simmer911
Premium
join:2005-01-12
Chelsea, AL
| reply to SLW1
I saw this post reffered from another website where it is getting news and was actually not that shocked by what happened. From what many Packet8 customers say is thier phone service is great when it works...but customer service is hell. They love it when it works fine and the price is great but trying to speak to someone with the company can be impossible or if you do talk to them your problems do not get solved. So when I saw the problem this customer was having I was not suprised that the CEO of the company had to step in after they whole story got bad press. It was a case of bad customer service...which is what Packet8 seems to be suffering from at the moment. He says they were misidentified as a business user. Well if customer service had even listened to them enough to figure out that there never would have been a problem. It seems they ignored or choose not to listen to the customer in this case and it came to bad press for the company and the CEO is trying to cover for them. I hate when these things happen and I think it is a shame...
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TALKABOUTVOIP.COM VOIP Professional Help |
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SLW1
Premium
join:2005-03-18
Minonk, IL
| reply to SLW1
There's really nothing much new to report. I was supposed to get the 'we won't bother you again' email from Bryan Martin (CEO), but that never happened. I guess I could save the article:D.
I did NOT get switched to B2000 April 1st (I went out and checked first thing that morning).
As for our usage, it looks like the winter months are going to be our peak. Son's girlfriend has also been grounded. He does switch off between the VoIP line and his cell. Winters are pretty boring around here, so there's nothing better to do than to use the phone!
We'll stick it out with P8 for now. I guess it's mainly to see if they really mean that our usage is ok with them. Lingo is next on the list if there's any future issues.
I don't think the article did anything bad in the means of publicity for them. I think they knew the article was going out. So, they had the videophone price decrease PR stuff ready.
I hope the article does tell others to dig in a bit more and ask questions before comitting to a service agreement. It would really be nice if 'normal usage' would be better defined on P8's part.
Thanks for asking! |
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innoman
-
Premium
join:2002-05-07
Raleigh, NC
clubs:
·VoicePulse
| reply to SLW1
If I were you, I would get a second line with a different carrier. Maybe broadvoice, I think they are pretty good about not limiting your minute usage, not sure tho. If you make a lot of instate calls... you could do the Broadvoice in state plan for I think less then $10 a month. GOOD LUCK!
--
Formerly Innobabe79 |
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SLW1
Premium
join:2005-03-18
Minonk, IL
| reply to SLW1
Guess what I just got from P8...
Dear Valued Packet8 Customer,
Subject: Plan Change to Business 2000 - Exceeding Normal residential Usage
This email is in regard to the usage on your Packet8 account. According to our
records, you are using minutes that exceed what we deem to constitute personal
residential usage. In accordance with our terms and conditions, 8x8 will be
switching you to the Business 2000 plan as of May 1, 2005. Please see section
10 of the terms and conditions included below, addresses excessive usage of
the Packet8 service.
Please contact us to update your Packet8 account or notify us of your desire to
terminate service effective May 1 2005. If you do not contact us you will
automatically be converted to the Business 2000 Plan effective May 1 2005.
The SAGA continues... |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV
·Cox HSI
1 edit | reply to SLW1
I thought they were not going to bother you again and here they go again this month. Does Packet8 even know what they are doing? For such a high profile case you would think they could get it right. Sounds like they have not changed their ways and are still pulling the old Bait and Switch.
Hey Packet8 if you advertise UNLIMITED provide UNLIMITED |
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Bink63
Tweet THIS
Premium
join:2002-10-06
Everywhere | reply to SLW1
Welcome to the never-ending thread!!!
 |
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annex1982
join:2005-02-15
Cleveland, OH
| reply to SLW1
Re: [Packet8] P8 switching us to Business2000.unlimited overuse
hahahaha...this is funny. Just the same thing here with RocketVOiP. I think the case is the same here. They have a computer system that throws red flag to your account when the usage reaches certain minutes.
So basically the system doesn't know that this account belongs to SLW and that's the reason you get another email.
SLW: I think you need to sue this company :P:D |
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LilYoda
Feline with squirel personality disorder
Premium
join:2004-09-02
Mountains | reply to SLW1
Re: [Packet8] P8 switching us to Business2000.unli
Ah the power of administrative inertia....  |
|
ToSLW
@verizon.ne
| reply to SLW1
I understand the hassle, but the system seems to be automated. Use enough minutes, auto flag account, send customer email, and auto program account to be changed if not moderated before the auto dead line dead line.
Expect to get one of these emails every month. If that is too much hassle for a 20$ month voip line than find another provider already.
Personally I would put up with it. |
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Brian in MD
Premium
join:2003-05-10
Maryland, US | The point is they were supposed to STOP flagging the account, whether it is manually or another tag placed on the account.
I personally would NOT put up with it... |
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Anyuser333
@verizon.ne | With all the telemarketers out there. they will never stop her account from being flagged |
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