Disq
@ansys.com
| What kind of support do you offer with install?
I am thinking about undertaking a few large installs. What kind of support do you offer with your service? I have seen a few places on the net that practically allow you to do tech support through them. I will be handling all the "noc" support on my end and I am just looking for a feasible tech support option for a one-man operation. Help me out guys. Thanks. |
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cmaenginsb
Premium,MVM
join:2001-03-19
Palmdale, CA | We do all support in house, my experience with outsourced help has been less than optimal.
Basically we try and resolve the issue via phone (usually about 10-20 minutes will fix it) and onsite as needed. |
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Hydro27405
join:2004-12-31
Stillwater, MN
| reply to Disq
When I install I try and make sure at least 1 comp. can get on-line if I have the time I will help them get the rest up and running. I've had one last week that thier computers were so screwed up only one would access the internet, I showed them that everything worked and let them know that repairing thier computers was outside the realm of installing internet.
Business cutomers I will do more for but they do pay more. I now have a few home based businesses that have fired thier IT companies and use me, they we're paying $90 an hour and I only charge $50 an hour if your already an internet customer. A lot of this I'll trade for product if I can use what there business offers.
I'm also a one man band right now but that will be changing soon.
Hydro |
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