sbrook
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 ·Rogers Hi-Speed
Host:
Rogers
Bell Sympatico
edit:
November 10th, @02:43PM
| How to Complain to Rogers
If you are unhappy with Rogers, please forward your complaints to Rogers executives directly. This will ensure your comments are heard and taken into consideration for future policy changes.
Mail a formal letter to:
The Office of the President
Rogers Cablesystems - Rogers Yahoo! HiSpeed Internet
855 York Mills Rd
Don Mills, Ontario
M3B 1Z1
You can use this address also to complain about the performance issues and other problems that you cannot get resolved through customer service channels.
When writing, to ensure that you are listened to, explain your issue carefully, directly and as simply as you can. Don't rant. I am sure they ignore rants!
Probably like a resume ... you have no more than a minute's reading time to make an impression that they will want to read on and treat your complaint seriously. Rants are too hard to read. |
