lambadipull
join:2005-02-08
| reply to lambadipull
Re: [Streamyx] need help... streamyx problem...
Hi! sorry for late reply.
I know what ur thinking but thats the fact. They have been issuing information to the crowd which is not accurate.
I have the access to the back office and I'm telling what I see in the system. I know I dont like what I see but thats whats happening. We r always the last person to get the info.
Sometime I see the package is written as 1 mbps sometimes as 512kbps for the same RM 88 package.
The problem is the person who is doing this reports at the Telekom also dont know what to say.
They always call us up to ask us what to do and how to do their job.
What u want me to say?:( |
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XEQtor
Wanna See My 8 Boobies?
join:2003-02-20
52100
 ·Streamyx
| When someone claims to be fr the help desk, can we guys stop bashing them?
lambadipull  , I dont want to verify your claim of occupation, but I emphatize with your situation.
When TMNet advertizes it's 1Mbps Streamyx plan and subscribers opted for it and paid for it, they have to be given that cap speed within a reasonable time frame. How, is not their concern. If Streamyx cannot deliver this, they should suspend acceptance for new subscribers. Know that this is a Service Agreement, a legal instrument. If 1Mbps subscribers are only given 512kbps, rebates will have to be given until the 1Mbps becomes available. This translates as 'revenue loss'. If Telekom wants to avoid further 'loss', it then has to buck up. I think this is how the capitalist world works, unless Telekom thinks we're in Cuba or N. Korea.
XEQ. |
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bixantine
Hyelbaine
Premium
join:2003-03-05
Malaysia
clubs:
| said by XEQtor :When someone claims to be fr the help desk, can we guys stop bashing them? lambadipull , I dont want to verify your claim of occupation, but I emphatize with your situation. I have to agree with xeqtor. i know there are people who are taking advantage by posing as someone from Telekom/TMNet but as to what these liars are trying to achieve i have no idea.
however if the situation being described, i'd have to say that i'm not at all surprised by the mismanagement found in that organization. old habits do die hard
Cheers!!! 
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==Ne tournez pas le dos à moi, je ne sera pas igno== Hyelbaine == Lokee == The Blue Pill |
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lwseong
join:2005-03-26
Malaysia |  reply to XEQtor
Anyone knows how to check the connection i get from streamyx? My modem is Hyundai Hase-220.
typing 192.168.1.1 cannot shows anything about my connection setup! |
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lambadipull
join:2005-02-08
| reply to bixantine
Thank you for backing me up guyz. All I'm trying to do is to give the forum readers a view from both sides of the coin.
Stop making judgement without doing so. I do not have any reason to pose as Streamyx helpdesk guys. I have nothing to gain by doing so. Juz think before u say will be much appreciated. |
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iZuDeeN
Premium
join:2004-04-14
Malaysia
| said by lambadipull :Stop making judgement without doing so. I do not have any reason to pose as Streamyx helpdesk guys. I have nothing to gain by doing so. Juz think before u say will be much appreciated. Yes, I would agree with you. However, when there happen to many ppl pose as TMNet officer (there were another guy claiming to be CSO just a week earlier) I tend to be skeptical. Anyway, your statement about there is no 1Mbps package offered didn't help either.
I would not pass judgement to you on your product knowledge or to blame TMNet for not informing you guys. But to tell the truth, I guess most of us in SEABBR would know what is going on with TMNet/Streamyx much earlier than you guys at CSO if what you're saying is true...
Imagine the 'news' of free upgrade has been circulating around since September 2004 and yet to miss to receive the info when its already February 2005??
Whatever it is, let me welcome you here in SEABBR be it you're working with TMNet or not.
And just a pointer for you... you might want to read this »ISP INDEX MANAGEMENT (especially on no 4) and pass this to the relevant person there...
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