pantelija
join:2004-10-04
East Lansing, MI
1 edit | is this worthed #8?
is this really a problem?
as someone said for #9 - if this is really in top 10 then we are doing good... which we are not.
|
|
DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou | Would you like to be paying more for less when you don't have to?
--
] :: my trivial ramblings :: [ |
|
aztecnology
O Rly?
Premium
join:2003-02-12
Murrieta, CA
 ·Verizon FIOS
| reply to pantelija
I think its a problem... If a company is going to enhance its products, performance, or price; the very first people it should be made available to are the company's current and loyal customers.
--
.:|:.Tell a man there are 300 billion stars in the universe and he'll believe you. Tell him a bench has wet paint on it and he'll have to touch it to be sure. .:|:. |
|
neonhomer
Honoray Mythbuster
Premium
join:2004-01-27
Edgewater, FL
clubs:
 ·Earthlink Cable Mo..
| reply to DaSneaky1D
Why should I pay $50 a month for 5mbps, when I can get the next plan lower which now offers 5mbps as well for only $40?
I haven't heard much of this, but I know it runs rampant w/ cellular companies (Nextel is really bad about this one)
--
I support a boycott of Best Buy for poor customer service. I would ask that you do the same. Maybe losing a few million dollars will change their minds..."I reject your reality and subsitute my own!" - Adam Savage, Mythbusters |
|
pantelija
join:2004-10-04
East Lansing, MI | reply to aztecnology
they should, but the fact that you are not aware about your surrounding/options/prices and capacities for broadband is your and nobody else's mistake.
what i tried to say is this doen't seem as top 10 problem, that's all. |
|
kasperkpc7
join:2005-02-26
00000
| reply to neonhomer
This is a very common complaint, had at least 2 customers calling per day asking why they weren't informed of the price changes. I think these service providers need to send a letter to their customers informing that of newer plans, and let the customer choose whether to upgrade since some companies sometimes change prices for the plans...and nobody wants to be automatically put on a more expensive than agreed to plan (I hope)! |
|
tapeloop
1959. I try to kick the ball. I miss.
Premium
join:2004-06-27
Airstrip One
| reply to pantelija
Fortunately Speakeasy has a guarantee in their ToS when you sign up that, if the price drops for your current tier of service, your bill will automatically go down. Likewise, if the offer a faster rate for what you're already paying, they'll offer the upgrade for no extra cost. Gotta love those guys...:D |
|
blackjeep
join:2001-07-12
Atlanta, GA | reply to neonhomer
a bit off topic
Can I ask what you have against Best Buy Customer service? I've found they have some of the best customer service in the retail industry. Especially compared to their direct competitors such as Circuit City. |
|
aztecnology
O Rly?
Premium
join:2003-02-12
Murrieta, CA
·Verizon FIOS
| reply to pantelija
Re: is this worthed #8?
said by pantelija  :...but the fact that you are not aware about your surrounding/options/prices and capacities for broadband is your and nobody else's mistake. How can I be aware if they don't tell me? A crystal ball perhaps, maybe calling Verizon every Friday to see if anything has changed. The fact that I have to come to dslr to find out (many many times) any information regarding service is exactly why its on the list...
--
.:|:.Tell a man there are 300 billion stars in the universe and he'll believe you. Tell him a bench has wet paint on it and he'll have to touch it to be sure. .:|:. |
|
bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
1 edit | reply to pantelija
said by pantelija :they should, but the fact that you are not aware about your surrounding/options/prices and capacities for broadband is your and nobody else's mistake. That's the thing, how could you be aware if the companies are not telling you after you've become a customer ?
--
64 bit CPUs and OSes? That's so 1996.
The public is wonderfully tolerant. It forgives everything except genius. -Oscar Wilde |
|
russotto
join:2000-10-05
Collegeville, PA
| reply to tapeloop
said by tapeloop :Fortunately Speakeasy has a guarantee in their ToS when you sign up that, if the price drops for your current tier of service, your bill will automatically go down. Likewise, if the offer a faster rate for what you're already paying, they'll offer the upgrade for no extra cost. Gotta love those guys...:D This is true, but it doesn't apply to the many "special" rates they have. For instance, if you had the ADSL Sysadmin option (2 static IPs) at $90, they wouldn't tell you about the nor automatically give you the _better_ OSDN option (8 static IPs) at $80. And if you're still within your contract term, you _can't_ get those better options. |
|
djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
1 edit | reply to pantelija
quote:
if this is really in top 10 then we are doing good... which we are not
I don't think we're doing that bad, and this still leaves 7 problem points. Have some patience or at least list your own top 10 things that are worse than gouging loyal, existing customers unnecessarily.
Along these same lines I'd like to see them stop the ongoing deep promotions nonsense, and make a low, regular price that everyone can enjoy as long as they wish to enjoy it.
--
\\ROB - a part of the SCB local network |
|
diehardspeed
Premium
join:2003-05-14
Salt Lake City, UT
| reply to kasperkpc7
I was told by Comcast that I was on a List to be notified when there was a Faster Plan avalable to me.
Wasn't till I started reading on the forums that I found out they now had a 2-tier plan and for only $10 more you could double your UP and Down.
Did I ever get an email, phone call, flyer telling me I had the option to upgrade? NO
What happened to my name being in a database to call THE MOMENT faster service was avalable!
Off Topic: Comcast Still has not bumped me to 6000 / 768 like I was told they would back on the 13th of this month. |
|
ross
join:2000-08-16
 ·Digizip
| reply to blackjeep
Re: a bit off topic
said by blackjeep :Can I ask what you have against Best Buy Customer service? I've found they have some of the best customer service in the retail industry. Especially compared to their direct competitors such as Circuit City. Yours would be a solitary experience. The Best Buy where I live has an recalcitrant miscreant idiot for a manager, trumping the general agreeability of his corporate masters and minions. |
|
RobMBOS
@169.152.x.x | reply to diehardspeed
Re: is this worthed #8?
Hey DieHard,
I work at Comcast. Call to verify that you are being charged for the 6000. If you are, power cycle the modem and you should be up and running. |
|
