neonhomer
Honoray Mythbuster
Premium
join:2004-01-27
Edgewater, FL
clubs:
 ·Earthlink Cable Mo..
| reply to DaSneaky1D
Re: is this worthed #8?
Why should I pay $50 a month for 5mbps, when I can get the next plan lower which now offers 5mbps as well for only $40?
I haven't heard much of this, but I know it runs rampant w/ cellular companies (Nextel is really bad about this one)
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I support a boycott of Best Buy for poor customer service. I would ask that you do the same. Maybe losing a few million dollars will change their minds..."I reject your reality and subsitute my own!" - Adam Savage, Mythbusters |
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kasperkpc7
join:2005-02-26
00000
| This is a very common complaint, had at least 2 customers calling per day asking why they weren't informed of the price changes. I think these service providers need to send a letter to their customers informing that of newer plans, and let the customer choose whether to upgrade since some companies sometimes change prices for the plans...and nobody wants to be automatically put on a more expensive than agreed to plan (I hope)! |
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blackjeep
join:2001-07-12
Atlanta, GA | reply to neonhomer
a bit off topic
Can I ask what you have against Best Buy Customer service? I've found they have some of the best customer service in the retail industry. Especially compared to their direct competitors such as Circuit City. |
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diehardspeed
Premium
join:2003-05-14
Salt Lake City, UT
| reply to kasperkpc7
Re: is this worthed #8?
I was told by Comcast that I was on a List to be notified when there was a Faster Plan avalable to me.
Wasn't till I started reading on the forums that I found out they now had a 2-tier plan and for only $10 more you could double your UP and Down.
Did I ever get an email, phone call, flyer telling me I had the option to upgrade? NO
What happened to my name being in a database to call THE MOMENT faster service was avalable!
Off Topic: Comcast Still has not bumped me to 6000 / 768 like I was told they would back on the 13th of this month. |
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ross
join:2000-08-16
 ·Digizip
| reply to blackjeep
Re: a bit off topic
said by blackjeep  :Can I ask what you have against Best Buy Customer service? I've found they have some of the best customer service in the retail industry. Especially compared to their direct competitors such as Circuit City. Yours would be a solitary experience. The Best Buy where I live has an recalcitrant miscreant idiot for a manager, trumping the general agreeability of his corporate masters and minions. |
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RobMBOS
@169.152.x.x | reply to diehardspeed
Re: is this worthed #8?
Hey DieHard,
I work at Comcast. Call to verify that you are being charged for the 6000. If you are, power cycle the modem and you should be up and running. |
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