Blackened
Your Freedom Fries Are Stale
join:2003-09-29
| reply to Akujin
said by Akujin  :I called SBC as soon as I read this and immediately got my upgrade. The rep I spoke with said my line would be upgraded a week from Monday. Easiest upgrade ever. I called in on the first day this promotion was out and asked to be re-rated, as I had just entered a renewed contract for $26.95 a few days previously. I was called back the same day, informed I would be re-rated to $19.95. It's about time service and low prices are starting to come together. But that wasn't all..
The irony came just after, where being 8500ft away from the nearest box, I was told I could now upgrade to the next tier of speed (3mbps/512kbps?) . I asked why and they said my line quality was good enough for it. Our line quality has been the same for the 5 years I've had DSL, but that didn't stop them from rejecting us several times over the years.
Additionally, in 2002 I was told I couldn't renew a contract because I was too far away to have any DSL, by more than one rep at that. For a while, I'd say roughly 6 months, they made a dead stop in servicing new customers in my neighborhood, meaning I couldn't even sign a new contract and had either paid the higher price or had no broadband. They said they wouldn't nix my DSL as an existing customer, which didn't help my neighbors who were trying to get DSL.
While this news of re-rating to $19.95 is pleasing, SBC/Pacbell, given what's happened over the years, remains an oddity to me with the logic they provide behind their DSL services. |
