ColMustard3
join:2004-07-16
Folsom, CA
| [Packet 8] Customer service doesn't like me I called P8 last Saturday to inquire about my voice-mail not working properly. Everytime I would hit 3 to delete a VM, it would just play the message over again. Well, apparently I must have ticked off the CSR. I went to logon to my account via the web site and it kept giving me an incorrect pwd message.
So I hit the Send Password button and got this in my mailbox:
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The password on file for your account is ---> asshole.
If you did not request your password, please change your password to ensure the security of your account.
If you have any questions or require further assistance, please contact Customer Support.
Packet8 IP Telephone Service
Packet8
1 (888) 898 8733
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Note, I did not request my pwd reset on Saturday. I guess it was done for me as a bonus. | |
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Trimline
Premium
join:2004-10-24
Orlando, FL | Re: [Packet 8] Customer service doesn't like me That's just rude and unacceptable professional behavior. Did you get a ticket number logged? I'm sure the helpdesk supervisor would like to hear from you directly.
--
FWD#537129 | |
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rcilink
Premium
join:2003-12-15
Manchester, NH | call-- get a supervisor.. or maybe the PR person! That shud get you 6+ months free service..  | |
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laserjobs
Premium
join:2004-05-02
Las Vegas, NV | Sorry but I thought it was pretty funny. What did say to the CSR? | |
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Rule62va
@cox.net | supervisor review of the call: 
"Excellent communication and extra points for the visual aid!" | |
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stephenju
Premium
join:2002-05-17
Bedford, MA | Wow. If this is true, I will be switching from P8. It's just plain terrible. | |
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| ColMustard3
join:2004-07-16
Folsom, CA | Re: [Packet 8] Customer service doesn't like me I'm still trying to figure out what I'm going to do. When I do call them about this, I want to make sure I'm calm and reserved. I don't want to make a rash decision and cancel my account (and thus lose my number). | |
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Trimline
Premium
join:2004-10-24
Orlando, FL
 ·Callcentric
 ·AT&T Southeast
 ·RoadRunner Cable
| Mustard:
Write down on paper, the date/time of the call and the sequence of events including your e-mail. Try to be as "objective" as possible, no hysteria or personal opinions, or he said, she said stuff.
After editing it down, call and ask to speak with a supervisor , insist the call is personal and can't be discussed with tier one, two or three. Stick to the edited list. Also, be prepared to answer this question as well, "what would make you satisfied".
Let us know.
--
FWD#537129 | |
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lmjh7065
Premium
join:2001-04-04
Cincinnati, OH
·QuantumVoice
| Why don't you reply to the e-mail with:
"Why don't you osculate my posterior"?
If this is true, then in my opinion Packet8 support has gone from the best (when I got service back in June '03), to totally unprofessional/unacceptable and down right nasty. Maybe they had to get upper management to fill in for some regular CS personnel who quit. | |
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SLW1
Premium
join:2005-03-18
Minonk, IL
| I don't understand how they can claim to have "superior customer service", when you have instances like this coming up. I would 'try' to get this escallated to a supervisor.
They cannot cancel you for bringing this to their attention. It's a personnel issue on their part.
Did you get a name of the rep you talked to?
Good luck! | |
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IanR
join:2001-03-22
Madison, NJ
| There are 3 options here:
1) The poster is making this up.
2) There was a hostile conversation with customer support and we have not been given full information.
3) There is a CS Rep who is off their "rocker".
I have to add (1) & (2) because the normal response would have been to pick up the telephone and call a supervisor w/o delay. Either way there is a need for follow up asap. | |
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nsumner
join:2001-12-13
Israel
| Provided this is true:
I believe that you should call up P8. P8 should immediately dismiss the employee with due cause. That is extremely unprofessional...
What they should give you in return (or would make you happy) is another question I don't know how to answer. But either way the CSR who took the call should be discharged immediately. | |
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N10Cities
SILENCE I Keel You
Premium
join:2002-05-07
Roland, OK
clubs:
·Cox HSI
·World Lynx
| Re: [Packet 8] Customer service doesn't like me said by nsumner  :Provided this is true: I believe that you should call up P8. P8 should immediately dismiss the employee with due cause. That is extremely unprofessional... What they should give you in return (or would make you happy) is another question I don't know how to answer. But either way the CSR who took the call should be discharged immediately. He/she may already be gone....as the old saying goes "you can say anything on your last day at work!" | |
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Medic63
join:2004-02-15
Butler, PA
| Is there any chance someone else could have reset your password? Did you have an argument with a "significant other", perchance? Did you tick off a friend? Did anyone have access to your computer lately?
Do you use RoboForm or some other type of automatic form filler? That would make it very easy for someone to gain access to your account. | |
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yitz98
join:2003-05-06
ISRAEL
| I would like to start by saying that i don't no whether to belive this or not, and don't want this post to be thought of as calling the original poster a liar.
I have a couple problems though. Whenever I would call a company to have my password changed, they are NEVER able to manually change it. Its always a computer generated letter/number combination. Obviously to prevent misuse by anyone. Then once the user logs in, he/she can change it to whatever they choose.
Is it at all possible, 'colmustard' actually chose this as his password, and forgot maybe. After all, he did choose "forgot password, send by email."
Again, i'm not saying he's a liar, just raising the question. | |
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Skywise
join:2004-03-26
Portland, OR | I work for a software company from seattle, we can set the cust's passwords to anything we want, however, cannot see the password.
-Sky | |
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| | schdy37
join:2004-12-07
Commack, NY
| Re: [Packet 8] Customer service doesn't like me I have difficulty believing that a customer cannot speak with a supervisor and discuss this problem. I called P8 2x today just to see if I could get thru to someone. Both times I had no problem and the people I spoke with were very nice.
I suggest the original author call again and discuss this problem with a supervisor.
If you have a problem I will be glad to discuss it with P8 on your behalf.
This is a very strong accusation and top mgt of P8 should be notified to take the necessary corrective action or be given the ability to defend themselves on this Forum. | |
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| | chachalaca
join:2002-06-02
Rosebud, TX | As good a laugh as I got out of this, If true, this is still a bit on the outré side of acceptable behavior. And some rather large settlements have been made over much less egregious behavior than this. | |
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Taranis
join:2001-12-06
Mount Vernon, WA
1 edit |  LMAO.. almost spit out my coffee...
Somebody's got some balls - gotta give 'em that. I wouldn't get too riled up about it though.. The CSR finally gave in to the temptation to blow off some steam once in awhile at their user base... | |
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VansHSI
join:2005-01-29
America | Obviously it's unacceptable.
But maybe you could also take a hint as well? Btw, I found it to be hilarious | |
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4telecom
| I have Packet8 service and also work with the P8 folks on a regular basis for corporate accounts activity my company is engaging in with them.
I am very shocked/suspicious of this. Either it truely was a rogue customrr service rep, or there's more to the story. In testing their customer service department, I have found them professional, courteous, and knowledgeable.
Their virtual office support group is one fo the best out there for tech support from a home VoIP group.
Adam | |
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woody7
Premium
join:2000-10-13
Torrance, CA | I would forward the email with the headers to customer support and let them take it from there....
--
BlooMe | |
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Riss_Centaur
Mod'taur - - - - 4 On The Floor.
Premium,MVM,Ex-Mod 2005-07
join:2004-01-20
other
clubs: | I dont know what to make of it, other then I find it interesting there is a (.) period after the password. Just courious.
-Riss
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I have a plan so cunning you can pin a tail on it and call it a weasel! | |
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Medic63
join:2004-02-15
Butler, PA
1 edit | Re: [Packet 8] Customer service doesn't like me said by Riss_Centaur :I dont know what to make of it, other then I find it interesting there is a (.) period after the password. Just courious. -Riss I don't find it curious at all. Isn't it there just because it's at the end of a sentence? I can think of no other reason than that. | |
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leedle
join:2003-01-12
hawaii@heart
| Wow-
If it is true, it is completely unacceptable.
In any case, I have heard of this sort of thing happening before-
A news story a while back reported that a customer service rep fed up with a customer disputing a bill and her refusal to pay, maliciously changed the "name" of the customer on mail correspondence to her residence. Items arriving at the customer's home were now being computer generated as "B*T*H* Pay your bills"... but without the * | |
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