schdy37
join:2004-12-07
Commack, NY
| reply to cbrain
Re: [Packet 8] Customer service doesn't like me
I have difficulty believing that a customer cannot speak with a supervisor and discuss this problem. I called P8 2x today just to see if I could get thru to someone. Both times I had no problem and the people I spoke with were very nice.
I suggest the original author call again and discuss this problem with a supervisor.
If you have a problem I will be glad to discuss it with P8 on your behalf.
This is a very strong accusation and top mgt of P8 should be notified to take the necessary corrective action or be given the ability to defend themselves on this Forum. |
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Taranis
join:2001-12-06
Mount Vernon, WA
1 edit | reply to ColMustard3
 LMAO.. almost spit out my coffee...
Somebody's got some balls - gotta give 'em that. I wouldn't get too riled up about it though.. The CSR finally gave in to the temptation to blow off some steam once in awhile at their user base... |
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VansHSI
join:2005-01-29
America | reply to ColMustard3
Obviously it's unacceptable.
But maybe you could also take a hint as well?  Btw, I found it to be hilarious |
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4telecom
|  reply to ColMustard3
I have Packet8 service and also work with the P8 folks on a regular basis for corporate accounts activity my company is engaging in with them.
I am very shocked/suspicious of this. Either it truely was a rogue customrr service rep, or there's more to the story. In testing their customer service department, I have found them professional, courteous, and knowledgeable.
Their virtual office support group is one fo the best out there for tech support from a home VoIP group.
Adam |
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woody7
Premium
join:2000-10-13
Torrance, CA | reply to ColMustard3
I would forward the email with the headers to customer support and let them take it from there....
--
BlooMe |
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Riss_Centaur
Mod'taur - - - - 4 On The Floor.
Premium,MVM,Ex-Mod 2005-07
join:2004-01-20
other
clubs: | reply to ColMustard3
I dont know what to make of it, other then I find it interesting there is a (.) period after the password. Just courious.
-Riss
--
I have a plan so cunning you can pin a tail on it and call it a weasel! |
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leedle
join:2003-01-12
hawaii@heart
| reply to ColMustard3
Wow-
If it is true, it is completely unacceptable.
In any case, I have heard of this sort of thing happening before-
A news story a while back reported that a customer service rep fed up with a customer disputing a bill and her refusal to pay, maliciously changed the "name" of the customer on mail correspondence to her residence. Items arriving at the customer's home were now being computer generated as "B*T*H* Pay your bills"... but without the * |
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Chiyo
Save Me Konata-Chan
Premium
join:2003-02-20
Minneapolis, MN
clubs:
 ·Comcast
| reply to ColMustard3
I dont' find this really true but maybe it is.. But why would you sit on a forum and then decide if you should call them back? That just doesn't make any sense I'd call them back in a heat beat and get a manager or someone in the higher ups to settle this (yeah I would prob calm down a little too) But still sitting on DSLR thinking about calling back doens't make sense.
If true, I hope you get settled and treated fairly and the jack#%# who set ur PW should be fired on the spot. |
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N10Cities
SILENCE I Keel You
Premium
join:2002-05-07
Roland, OK
clubs:
·Cox HSI
 ·World Lynx
| reply to nsumner
said by nsumner  :Provided this is true: I believe that you should call up P8. P8 should immediately dismiss the employee with due cause. That is extremely unprofessional... What they should give you in return (or would make you happy) is another question I don't know how to answer. But either way the CSR who took the call should be discharged immediately. He/she may already be gone....as the old saying goes "you can say anything on your last day at work!" |
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mpegripper
join:2004-11-16
99999 | reply to ColMustard3
whatever the truth is, this story is still hilarious |
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Mark Z
Premium
join:2002-10-14
·TekSavvy Solutions..
·Bell Sympatico
·Primus Telecommuni..
| reply to Network Guy
said by Network Guy :said by laserjobs :Sorry but I thought it was pretty funny. What did say to the CSR? lol x2 lol x3
--
My Wheels |
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Monster Rain
Premium
join:2002-08-03
USA
| reply to ColMustard3
So why don't you tell us what you did to piss off this CSR? Every story has 2 sides ...
regardless, it's unacceptable, but I'm curious to know. You had to do something ... I'm guessing you flaunted your technical knowledge in his/her face or something? Unless it was his/her last day on the job, in which case, this is pretty damn funny. |
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pcdebb
RIP dadkins
Premium
join:2000-12-03
Tampa, FL
clubs:
| reply to cbrain
said by cbrain :said by Skywise :I work for a software company from seattle, we can set the cust's passwords to anything we want, however, cannot see the password. Ditto! On every system I know, admin or root can reset anyone's password but cannot read an existing password. when i worked for rr, we actually could see the password plain as day. it wasn't unusual for a user to call up asking for it. i dont know if they have a system where his password could be looked at tho, but it's possible
--
babbling | mvm |
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khex
join:2000-03-08
Jamaica, NY
| reply to ColMustard3
I have to admit this was funny. I do hope, if true, that you contact someone in the company to handle this matter accordingly. Ask for free service for this abusive exchange. But even then, i recommend that you switch service since its not working with you properly. |
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clickwir
join:2001-06-21
Dickson City, PA
| reply to ColMustard3
While yes this needs to be taken up with P8 if it's true, I don't think it's up to some forum on the internet to decide if the employee is to be fired. Your not the boss, you don't make that decision.
And, sorry if I offend anyone, but if you cancel service because of what happens to someone elses account, you're a moron. |
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roastedbagel
join:2004-09-16
West Palm Beach, FL
| reply to ColMustard3
I dont see why the first few people to this topic are saying they will switch from P8 if this is true due to customer service being horrible. Just cause one tech went crazy and did this, doesnt mean the whole company is to blame and you should switch service all together, I actually think thats a stupid choice and you should realize EVERY company has that wacked out employee that is capable of doing this. When there was a stint where a few deranged employees who worked for the USPS started shooting people, did you not use USPS anymore just cause of a couple of bad employees, no. If this is true, than yea, that employee was dumb for doing that, but I wouldnt cancel the service all together because of one employee who reset someones password to asshole. Personally I too find it somewhat comical. |
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roastedbagel
join:2004-09-16
West Palm Beach, FL
1 edit | reply to clickwir
said by clickwir :And, sorry if I offend anyone, but if you cancel service because of what happens to someone elses account, you're a moron. Exactly, not necessarily a moron but not the right choice |
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shafty
@espire.net
| reply to ColMustard3
I dont doubt one bit that it happened. However unprofessional or unethical it was, you probably earned it. I seriously doubt if you called them in a calm and professional matter this would have happened.
So dont yell or scream because your VM isnt working the way it is supposed to, its a machine, its bound to fail. Posting here because the CSR changed your password to as*hole just shows what most of those on the other end want to do but professionalism keeps them from doing that.
To those that will end your service if this is true, well you should just quit using the internet period becuase as a previous poster has said, your a moron. |
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OneHeart
join:2002-02-20
| reply to Monster Rain
said by Monster Rain :So why don't you tell us what you did to piss off this CSR? Every story has 2 sides ... Ditto.
--
OneHeart |
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piov_l9
join:2005-03-28
Pickerel, WI | Everything is hearsay by the initial poster. You be the judge. |
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