piov_l9
join:2005-03-28
Pickerel, WI |  reply to ColMustard3
Re: [Packet 8] Customer service doesn't like me
Lesson learn: treat people how you would like to be treated |
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chachalaca
join:2002-06-02
Rosebud, TX | reply to cbrain
As good a laugh as I got out of this, If true, this is still a bit on the outré side of acceptable behavior. And some rather large settlements have been made over much less egregious behavior than this. |
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P8Support
Premium
join:2004-05-24
Santa Clara, CA
| reply to ColMustard3
We Apologize
We do not tolerate this behavior and 99.9% of time most of our customers report a very pleasant and helpful experience calling our support folks. If you ever run in to a less than professional experience just ask or call back and ask to speak to a supervisor or manager. You can also write me off line and I will have a senior person look in to your problem. Thanks for supporting Packet8! |
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cbrain
join:2000-05-21
Silver Spring, MD
 ·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
| reply to ColMustard3
Re: [Packet 8] Customer service doesn't like me
This would be a very humorous story if it didn’t involve such an important service. While there is no real harm so far, allowing an angry employee to alter a customer’s account is unacceptable. I may not blame P8 but I hold them responsible. Packet 8 should check their logs and determine for a fact what happened and who did what. If this complaint is bogus the story is over. If true, I would expect action. I don’t think any customer behavior justifies account sabotage. If the customer is out of line let management terminate the account, not play games. Packet 8 showed real progress the first half of last year, then little. I hope I made the right choice in provider. |
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Medic63
join:2004-02-15
Butler, PA
1 edit | reply to Riss_Centaur
said by Riss_Centaur  :I dont know what to make of it, other then I find it interesting there is a (.) period after the password. Just courious. -Riss I don't find it curious at all. Isn't it there just because it's at the end of a sentence? I can think of no other reason than that. |
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ColMustard3
join:2004-07-16
Folsom, CA
| reply to ColMustard3
Well, I just got to talk with a supervisor that informed me he's going to investigate when exactly the pwd was changed for me, and my whom.
Fortunately, the CSR I spoke with on Sunday morning generated a ticket and emailed it to me.
Once I hear back from Martin, I will post more info.
Also, although I may have been short with the CSR, I certainly do not deserve that kind of of retribution. I did not use profanity, nor did I tell him he his mother is a hamster.
I'm not really upset at the word itself, I'm upset that my account was messed with by the CSR. |
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XPAMD
Premium
join:2002-06-08
united state
·ViaTalk
| reply to ColMustard3
When I used to work as a tech with Bellsouth, it would have been very easy for me or any of my collegues to change a users password--however we couldn't see the password.
But, and I say but. Our login's could be easily tracked, and easily found out.
I would assume Packet8 has some similar system that show's who touched your account database, and when, and why(notes about the call).
By law I know that this information can be obtain through a subpoena.
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--P.B.Formerly BSFA "Tier 2" tech.John 3:16 |
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lmjh7065
Premium
join:2001-04-04
Cincinnati, OH
·QuantumVoice
2 edits | reply to ColMustard3
Packet8 has apologized via their P8Support person on this forum, so unless I hear otherwise, I still say their support was always above what I expect for what I paid per month. Always going out of their way to help, calling me back pronto, even on POTS, and when I did have a problem when I cancelled P8Support straighten this out to my complete satisfaction.
I will be the first to admit that I always judge P8 harshly when I first hear of a problem, but in the long run it seems, that Packet8 always does the right thing. After all they are still relatively new at all this and have not had 125 years experience. What excuses/reasons do the telcos offer for bad CS, after all that experience including very very premium prices.
Just my thoughts.
EDIT: My understanding is that P8Support works for Packet8 and is very generous to offer their help on this forum now and in the past, but is not actually a CS representative. In reading my first sentence above it sounds like that, but isn't as far as I know. Thanks P8Support for your help.
P.S. Of course I'm not condoning if what supposedly happened did indeed happen. But, there are always two sides to every story as we have all experienced.
2ND EDIT: spelling, I can't seem to get it right the 1st time. |
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Anonymous
Premium
join:2004-06-01
IA
·Mediacom
| reply to ColMustard3
Or this could be just a randomly generated password using letters only 
But I see no reason to get upset over it.
At least it's so easy to remember. 
--
Someone who finds a job they love will never work a day in their life. |
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icex _
Premium
join:2004-05-22
USA
clubs:
·Colane Cable
| reply to ColMustard3
said by ColMustard3 :Well, I just got to talk with a supervisor that informed me he's going to investigate when exactly the pwd was changed for me, and my whom. Fortunately, the CSR I spoke with on Sunday morning generated a ticket and emailed it to me. Once I hear back from Martin, I will post more info. Also, although I may have been short with the CSR, I certainly do not deserve that kind of of retribution. I did not use profanity, nor did I tell him he his mother is a hamster. I'm not really upset at the word itself, I'm upset that my account was messed with by the CSR. quote:
Also, although I may have been short with the CSR, I certainly do not deserve that kind of of retribution. I did not use profanity, nor did I tell him he his mother is a hamster.
LMAO! This is too funny. The hamster part is funny too.
--
Please visit my website.»icextest.jchchost.com |
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claudeo
join:2000-02-23
Redmond, WA
| reply to ColMustard3
OT - hamster
said by ColMustard3 :...nor did I tell him he his mother is a hamster. I'm curious. Did you read the review of Spamalot in the New Yorker, or does this stem from deeper Pythonesque memories? |
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schnuggles
Stays Crunchy In Milk
join:2003-06-07
Deming, NM
| reply to P8Support
Re: We Apologize
said by P8Support :...If you ever run in to a less than professional experience just ask or call back and ask to speak to a supervisor or manager. You can also write me off line and I will have a senior person look in to your problem. Thanks for supporting Packet8! Well stated,
Rare to find a company willing to publicly adress such an issue, let alone move straight to solving a problem rather than debating whether or not one exsists.
--
Salus Populi Suprema Est Lex-Cicero (106 BC - 43 BC) |
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pcdebb
RIP dadkins
Premium
join:2000-12-03
Tampa, FL
clubs:
| reply to ColMustard3
Re: [Packet 8] Customer service doesn't like me
it's irrelevant if he was short with the CSR, he could have called the csr a mofo for all i care. as a representative of a company, you dont respond in that manner, that's a part of customer service. I can't tell you the many customers that come thru where i work that I want to knock the sh*t out of, but as i represent a major retailer (and they have enough bad press) I know since my badge has their name on it, i represent them. when you represent the company, you have to have restraint. i'm sure this is a hot topic in the call center, somebody is talking about it, they're yucking it up, but it's totally out of line. someone needs their ass in a sling for this.
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babbling | mvm |
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rorrim180
The Original Captain Chaos
Premium
join:2001-12-29
united state | reply to ColMustard3
He changed your password to asshole because you were probably being an asshole when he talked to you. Whether your issue warrented you acting like an asshole remains to be seen. |
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inept
join:2001-03-03
Matteson, IL
clubs:
| reply to pcdebb
said by pcdebb :it's irrelevant if he was short with the CSR, he could have called the csr a mofo for all i care. as a representative of a company, you dont respond in that manner, that's a part of customer service. I can't tell you the many customers that come thru where i work that I want to knock the sh*t out of. When you represent the company, you have to have restraint.
As much as knocking the s--- out of a customer would be great stress relief , I totally agree with pcdebb. |
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k_o
Que Hora Es?
Premium
join:2002-12-05
Lakeport, CA
clubs: | reply to ColMustard3
Hey,I know that CSR's name-
it's Richard Cranium |
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Simmer911
Premium
join:2005-01-12
Chelsea, AL
| reply to ColMustard3
Wow...that is really sad if it truly did happen that way. It is no wonder people have so much trouble with Packet8 service Reps. I just hear so many horror stories. Apparently the service reps are "assholes" themselves...
--
TALKABOUTVOIP.COM VOIP FAQ's Questions Answers Professional Help |
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Gogo1
join:2004-05-27
Brooklyn, NY | reply to Anonymous
>>> At least it's so easy to remember.
Yeah, if he forgets he can always check the label in his boxers! |
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs: | reply to ColMustard3
Sounds like someone got the BOFH.  |
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Sly
Premium
join:2004-02-20
Johnson City, TN
clubs:
·Packet8
·Callcentric
·Comcast Formerly ..
1 edit | reply to k_o
said by k_o :Hey,I know that CSR's name- it's Richard Cranium I get it...:) |
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