ColMustard3
join:2004-07-16
Folsom, CA | reply to cbrain
Re: [Packet 8] Customer service doesn't like me
I'm still trying to figure out what I'm going to do. When I do call them about this, I want to make sure I'm calm and reserved. I don't want to make a rash decision and cancel my account (and thus lose my number). |
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cbrain
join:2000-05-21
Silver Spring, MD
 ·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
| said by ColMustard3  :I'm still trying to figure out what I'm going to do. When I do call them about this, I want to make sure I'm calm and reserved. I don't want to make a rash decision and cancel my account (and thus lose my number). Did you get into a fight? What was he responding to? Hesitate now and it would seem your account or number could change when you are less ready. |
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Network Guy
join:2000-08-25
New York
·PHONE POWER
·Broadvox Direct
 ·Verizon Online DSL
| reply to ColMustard3
said by ColMustard3 :I don't want to make a rash decision and cancel my account (and thus lose my number). There's nothing rash about it, unless you're unwise enough not to wait for porting the number elsewhere. |
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Trimline
Premium
join:2004-10-24
Orlando, FL
·Callcentric
·AT&T Southeast
·RoadRunner Cable
| reply to ColMustard3
Mustard:
Write down on paper, the date/time of the call and the sequence of events including your e-mail. Try to be as "objective" as possible, no hysteria or personal opinions, or he said, she said stuff.
After editing it down, call and ask to speak with a supervisor , insist the call is personal and can't be discussed with tier one, two or three. Stick to the edited list. Also, be prepared to answer this question as well, "what would make you satisfied".
Let us know.
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FWD#537129 |
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