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Forums » US Cable Support » Cox HSI » [NV] packet loss to one game server
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[VA] Cox outage? »
« [ALL] Digital Phone Update  
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lvsinjin

join:2002-05-31

[NV] packet loss to one game server

over the past month or so i suffer from frequent ping spikes to a game server i rent. these disruptions only last for a second or two at the most but they make the game impossible to play. the experience is comparable to playing a multiplayer online game while uploading something in the background...its just miserable.

my rig is spyware free. my 5mb connection suffers no such disruption when playing the same game and connected to different servers..its only this one particular ip i'm having trouble with. my friends are not having the same problem when connected to this server. technical support from the gameserver company blames my isp and says nothing is wrong on their end. i contacted a level 2 cox support tech 2 weeks ago with the problem, he said their engineers would check into it...but it appears they havent fixed anything.

here is a traceroute to the server. can someone point me in the right direction?



Fubar

join:2001-02-20
Phoenix, AZ
The only thing I see bad is when you hit so-2-0-0-dcr1.tsd.cw.net everything doubles. How often are the pauses, Every 5 mins? etc?


Smokey
Even drunk on a bet ya make it to Canada
Premium
join:2003-05-20
Va Beach
clubs:

1 edit
It doubles because its either transatlantic or transcontinental.
Edit:
looking at it closer, looks transatlantic, New York to London.
--
Plvres crapvlas qvam gladivs

lvsinjin

join:2002-05-31

the pauses can sometimes occur right after each other while other times i can go an hour before an interruption. although thats rare.

and yes, its both transcontinental and transatlantic. vegas to the uk.

as i said in my first post...i went almost a year playing on this server without experiencing this. its only been in the past month or so that while my ping has stayed relatively the same at 160..it will spike to 700-999.


Smokey
Even drunk on a bet ya make it to Canada
Premium
join:2003-05-20
Va Beach
clubs:
·Cox HSI

The problem here is trying to figure out what hope in the chain is causing this problem. I ran a trace to the IP listed and got similar ping spreads, as would be expected. I'm at work, so can test the cox routing, but wouldn't expect that much of a difference.

Can the trace program you are using run a UDP trace? If so, try running a trace when you game next, it might help pinpoint the router causing this issue.
--
Plvres crapvlas qvam gladivs

lvsinjin

join:2002-05-31
i was under the impression that the problem with running the traceroute consistently in the background is that i will get ping spiking as residential connections will usually hit the limit at some point, skewing the data.


Smokey
Even drunk on a bet ya make it to Canada
Premium
join:2003-05-20
Va Beach
clubs:
·Cox HSI

That would kinda depend on how bandwidth intensive the application is. You will get an increase in ping times overall, but you should still get an idea of where the problem may be when you experience these outages.
--
Plvres crapvlas qvam gladivs

lvsinjin

join:2002-05-31
that makes sense. would you recommend an traceroute app that sends udp packets? WinMTR doesnt appear to. also, thanks for taking an interest in my problem.


Smokey
Even drunk on a bet ya make it to Canada
Premium
join:2003-05-20
Va Beach
clubs:
pingplotter can do it.
Forums » US Cable Support » Cox HSI[VA] Cox outage? »
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