indy0365
join:2001-08-25
Franklin, IN
| logs from modem does this mean anything logs from surfboard 5100
2005-03-25 22:43:54 3-Critical 0x0501BD64 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2005-03-26 01:54:09 3-Critical 0x04E33948 No Ranging Response received - T3 time-out
2005-03-29 23:44:19 3-Critical 0x04E33A74 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2005-03-25 22:43:14 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2005-03-25 22:42:31 3-Critical 0x0501BEF4 SYNC Timing Synchronization failure - Loss of Sync
2005-03-26 01:54:02 3-Critical 0x04E33A10 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
1970-01-01 00:03:00 3-Critical 0x04E338E4 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
1970-01-01 00:00:10 4-Error 0x040D9A93 ToD request sent- No Response received
2004-02-12 08:43:29 3-Critical 0x040D9BBC TFTP Failed - OUT OF ORDER packets
2005-03-21 20:40:49 3-Critical 0x0501BE90 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
2004-04-30 23:38:51 3-Critical 0x040D99C8 DHCP FAILED - Request sent, No response
1970-01-01 01:37:18 3-Critical 0x040D9964 DHCP FAILED - Discover sent, no offer received
2005-03-25 20:29:09 3-Critical 0x04E339AC Init RANGING Critical Ranging Request Retries exhausted
2005-01-18 03:11:59 3-Critical 0x0459E508 REG RSP not received
Frequency 555000000 Hz Locked
Signal to Noise Ratio 26 dB
Power Level -14 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 26480000 Hz Ranged
Power Level 53 dBmV | |
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robbym627
Premium
join:2003-09-14
Springfield, IL | Re: logs from modem If that -14 is downstream then that is very low. The upstream power of 53 is a little higher than I would like to see but it all depends on splitter configuration and things like that. | |
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DOCSISGUY2
@insightBB.com
| Re: logs from modem Why the change in mind about signal levels Robby? In a previous thread (»Gaming on insight) you stated the below information.
A -16 will work the cutoff we use when installing the service is -15 but I have seen the service work with no problems as low as -18. There is a very good chance that it might not be the modem or a splitter it could be low levels due to temperature outside. If the temp flucuates that can cause signal issues as well.
According to you at -14 he should be having no problems. Perhaps you should figure out what you believe and stick with that. | |
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robbym627
Premium
join:2003-09-14
Springfield, IL
 ·surpasshosting
 ·Comcast
| Re: logs from modem Why post anonymously ?
I said have have seen it work at a -18 with no problems. The operative word there is "seen", did I say that it is that way with all modems in all situations? NO At a -14 you could very well experience problems but not in every situation. So I guess I never changed my position on the matter you have just spoken without thinking. I will tell you like I have said before »www.hookedonphonics.com give it a try it might help because you obviously didn't read any of it very well or can't comprehend it. | |
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DOCSISGUY2
@insightBB.com
| Re: logs from modem One Post by you Robby (your words in bold)
Whats a good signal level?
this is what I got
Signal Acquired at 555.000 MHz Connection: Acquired
SNR: 29.0 dB Frequency: 26.0 MHz
Received Signal Strength: -16.1 dBmV Power Level: 46.8 dBmV
Micro-Reflections: 36 dBc Channel ID: 5
Modulation: 64 QAM Modulation: QPSK
It looks good you should be fine.
Here is another quote from you.
A -16 will work the cutoff we use when installing the service is -15
Now from earlier in this post.
If that -14 is downstream then that is very low
So a -14 is very low yet you will leave an install of a customer at -15? To you a -16 looks good? I am interested why you would ever leave a customer install with what you deem a very low signal? Or is -16 actually better then -14? Since you say a -16 looks good yet -14 is very low that would appear to be what you are saying. You try to imply that I do not know how to read. Perhaps you should first figure out what you are saying and what you truly believe. | |
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robbym627
Premium
join:2003-09-14
Springfield, IL
·surpasshosting
·Comcast
| Re: logs from modem The standard is + or - 15, would I leave an install that has a level that low ? No I use -10 to +5 for the levels during install because of the problems that can occur from temperature fluctuation and other interference. My saying it looks good was a mistake when I read it I skimmed through and looked at the power level so that was what I was referring to that is my fault. I didn't go back after noticing it an correct my statement. | |
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indy0365
join:2001-08-25
Franklin, IN
| yep Downstream Value
Frequency 555000000 Hz Locked
Signal to Noise Ratio 25 dB
Power Level -14 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 26480000 Hz Ranged
Power Level 53 dBmV
- 14 is downstream | |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | the 26 signal to noise is low as well, but the power level is to high by about 5 or so | |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | Re: logs from modem I am an insight tech in greewood/franklin what road do you live of and i will look up your node to see activity ??? | |
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indy0365
join:2001-08-25
Franklin, IN
1 edit | hospital road / sunflower court
think walgreens
thanks | |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN
| Here is mine and i live in franklin as well so your sould be close to mine
Frequency 555000000 Hz Locked
Signal to Noise Ratio 33 dB
Power Level -8 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 3
Frequency 26480000 Hz Ranged
Power Level 43 dBmV | |
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indy0365
join:2001-08-25
Franklin, IN
| heres what i got
Downstream Value
Frequency 555000000 Hz Locked
Signal to Noise Ratio 25 dB
Power Level -13 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 26480000 Hz Ranged
Power Level 53 dBmV
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Klownin3468
Premium
join:2004-09-06
Cicero, IN
| they had a reverse issue out there last week but it was fixed, them houses are not very big so i imagine you have about 4 cable outlets....if you are loosing sync or have slow speeds you may need to set up a service call and we can come check it out | |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN
| Downstream Value
Frequency 555000000 Hz Locked
Signal to Noise Ratio 25 dB ---------is to low
Power Level -13 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 26480000 Hz Ranged
Power Level 53 dBmV ------------is to high | |
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indy0365
join:2001-08-25
Franklin, IN
| I might do that thanks
Signal to Noise Ratio 25 dB ---------is to low
flucates between 25 an 34 ( at night)
3 outlets only 1 being used went to the darkside
dish network
cable hook up is main line comes into spiltter 1 hookup is internet one is not in use on the splitter
when internet was orginally installed had to install a new outlet when house was built used rg59 new outlet uses rg6
daughter movd in had to move computer into my room tried hooking it up there the internet no go
went to walmart go 25 ft rg 6 used like a extension cord
seems to work
wife just loves me for that  | |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | we need to get rid of the spliter and give you some better wire then walmart wire, or just put a new outlet in the room.. | |
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robbym627
Premium
join:2003-09-14
Springfield, IL | I agree remove the splitter and run a new outlet. I would imagine a video trap is inline so you can't very well check channels 2 and 3 to see what they look like. Could possibly need a new drop as well. | |
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indy0365
join:2001-08-25
Franklin, IN | I got a small tv I ll check channel 2 and 3 whn I get some spare time thanks | |
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Couch Potato
What?
Premium
join:2004-08-29
Evansville, IN
·Insight Communicat..
| I posted this a while ago, no one replied.
here is what my signal looks like right now.
Frequency 555000000 Hz Locked
Signal to Noise Ratio 34 dB
Power Level -13 dB
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 23984000 Hz Ranged
Power Level 55 dBmV
I am not currently experiencing any problems with my modem, but I was when I posted this the last time, downstream power level was -19, insight changed my port on the splitter, and I got this.
I just started as a sub-contractor for insight in evansville, and will check things out when I get my meter. | |
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robbym627
Premium
join:2003-09-14
Springfield, IL | Re: logs from modem The modem will give you more info than the meter. Going by what you posted you have a big problem. I need more info like splitter configuration, number of outlets. As I stated above it could be that or a bad drop or a few other things. | |
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indy0365
join:2001-08-25
Franklin, IN
| heres a new snapshot notice the power level calling insight monday
Downstream Value
Frequency 555000000 Hz Locked
Signal to Noise Ratio 25 dB
Power Level -12 dB The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 5
Frequency 26480000 Hz Ranged
Power Level 53 dBmV | |
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Couch Potato
What?
Premium
join:2004-08-29
Evansville, IN
·Insight Communicat..
| drop comes to house, goes into a NIU. (NIU is not in use)
line from NIU to house box, which has a 3 way splitter (last I knew)
2 of the 3 are for me, the 3.5 goes to my living room, 1 of the 7s goes to my bedroom, and the other 7 goes to my neighbor in the same building (i wouldn't consider this place an MDU, more or less a triplex)
in the living room the Insight tech put a 2 way behind my tv, one to the dvr box and one to my modem.
I'm moving soon, girlfriend's mom owns the new place, and since I have the DVR, it should be an Insight tech that installs it in the new place (in Evansville, the contractors don't do the hi-def boxes) If I don't like the way he does it, I'll redo it. | |
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indy0365
join:2001-08-25
Franklin, IN | I going to recheck all my connections first been kinda windy around here | |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN
| Robby is right, at an install you are to have -5 too +5 at the modem, that is how the installer is trained, as a service guy i do not want to see any less then -10 with a no more then 50 too 55 rec. power. if you have a -18 then you should have intermittent connects and loss of packets | |
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