beedubs03
join:2005-03-29
Lake Linden, MI
1 edit | DSL Booting Me out constantly...
Well, after 2 weeks of trying to get DSL configured away, dealing with many different people from tech support, and no budget to call over a technician, I have come here to ask as a final resort. This is my last try. If this does not work, I will be going back to by old ISP, reluctantly, which was Charter.
Anyway, two weeks ago I got my package in from SBC, including 8 filters, the modem, and all that good stuff. When I hooked it up, I could get online just fine, but it kept booting me out. I thought I solved the problem, when I found out that I forgot to put a filter on a phone jack that I had upstairs. I was not sure if the filter was the thing causing me to be constantly get booted. It wasn't.
I called up SBC's tech support, and one of their tech support guys from overseas sent me over to a technician here in the United States. After finding out that I had only 3 lights on my modem lit up solid, rather than the 4th which is the Internet light, we had to reactivate my password to get that 4th light on solid.
The internet worked fine, with it only booting me off the internet once in 24 hours. As days grew on, it became a problem again, constantly booting me offline every 10 minutes. At that point, I unplugged all the filters and all the phones throughout the house, and just had the modem plugged in directly to the phone jack, and the ethernet cord hooked up directly to my computer, rather than the router. I was still being booted.
Right now I have everything set up normal, with all the filters hooked up to the phones, all the phones being plugged in. However, there is also a side dillema. There is one phone in the house where I have the filter plugged in, and there is no dial tone, and soon i take the filter off and plug in the phone, it works just fine. I thought it was a bad filter so I exchanged filters and the phone will still not give a dial tone with either of the filters plugged in.
Currently, I have the Modem going into WAN on the router, and the router hooked up to the pc's. I still get booted about once every 10 minutes on occasion, while at other times I don't get booted for a couple hours. I have the modem coming off of a phone jack splitter of 3, but I was told that shouldn't be a problem, because as I said, even when the modem was hooked up directly, it still was booting me.
If I could get any help to fix this problem, it would be greatly appreciated. I really would not like to leave SBC to go back to my old ISP, but I need an internet connection that is consistant.
Thank You. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
 ·AT&T Midwest
| When you say "booted", do you lose sync or just the PPPoE session login?
That phone that doesn't work with a filter on it... may be wired to "line 2" (the outside two pins on a 4 wire jack). The filters are "line 1" (the inside two pins) and do not pass "line 2" through them. Does the phone work properly without a filter in any other jack? What kind of phone is it?
Have you tested with the modem plugged in directly at the NID, which totally removes your inside wiring from the equation?
Did you make absolutely sure that everything except the DSL modem has a filter between it and the phone line? That includes Tivoesque DVR things, satellite receivers, remote meter readers, alarm boxes, etc. |
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Mtn Charley
join:2002-02-17
Zyante
| reply to beedubs03
Wow!! I just looked Lake Linden up on Yahoo Maps and you're 5 miles north of Houghton on the horn of the UP of Michigan. You should be out snowmobiling or ice fishing, not messing with DSL.  |
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Paulg
Displaced Yooper
Premium
join:2004-03-15
Neenah, WI
clubs:
 ·AT&T U-Verse
·AT&T Midwest
| ice fishing now would be suicide, also illegal, MAR31 was the last day for leave-on-ice shacks.
and the snowmobile trails are a mess now..
maybe a few months ago
now its almost trout season.
and its closer to 11 miles  |
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adsongwriter
@swbell.ne
|  reply to beedubs03
After 1 year, my sbc DSL modem is doing the same thing. The connections in my outside box were all replaced and I thought I had fixed the problem; but two weeks later, I'm back to the "off/on" thing again. All of my filters are correct. A new modem is doing the same thing as the old one. Why would it work fine for 1 year; and then start giving me trouble??? Software issue and not hardware?? I am running XP Pro/ with 1.7 ghz processor; 512 RAM. |
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Freezone
join:2000-09-29
Southfield, MI
| I lose my ppoe session all the time and yet the modem stays connected. It is very annoying and I have 2 dsl the other one works just fine.
PPOE just sucks plain and simple. If I did not have the$44 6.0/608 plan it would not be worth the trouble.
My speakeasy/covad connection is brigded and my cable connection is the same. PPOE is suck trash that is cuases dso many more additional issues that I am sad the industry stilluses it. Even when you buy static IP you are forced into ppoe.
If I needed a business grade dsl line for $99 I would run screaming from sbc product off the ppoe issue alone. |
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nwrickert
sand groper
Premium,MVM
join:2004-09-04
Geneva, IL
·AT&T U-Verse
·AT&T Midwest
| If you are frequently losing PPPoE connections, then that is likely in indicator of errors on your line. It isn't a problem with PPPoE. If you were not using PPPoE you would still have the same errors on your line, and they would still cause trouble. |
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edhalen
orange whip?
Premium
join:2002-05-16
Yorkville, IL
clubs:
| reply to beedubs03
FWIW, I have also been experiencing the dropped sessions while still maintaining sync since yesterday morning. This is a first for me since I've had this service (3 years). I tried different hardware thinking it might be my router but the same thing is happening. Off to SBC support with this one. Hopefully the router logs will help. So you're not alone.
--
Peace |
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Freezone
join:2000-09-29
Southfield, MI
| reply to nwrickert
said by nwrickert  :If you are frequently losing PPPoE connections, then that is likely in indicator of errors on your line. It isn't a problem with PPPoE. If you were not using PPPoE you would still have the same errors on your line, and they would still cause trouble. This is true the difference being that with a bridge connection no need to babysit it and reconnect. I swear my next move is to shoot every damn bird, chipmonk, or whet ever i see even look at my phone line funny. |
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DSLfix it
Premium
join:2001-09-05
Saint Louis, MO | What modem do you have and what router do you have or is it a 2wire? What lights are on? When you get "booted off", does the internet light or DSL light on a 5100b or does the broadband link light on a 2wire go off? |
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StillLearn
Premium
join:2002-03-21
Streamwood, IL
·AT&T Midwest
| reply to beedubs03
said by beedubs03 :Right now I have everything set up normal, with all the filters hooked up to the phones, all the phones being plugged in. However, there is also a side dilemma. There is one phone in the house where I have the filter plugged in, and there is no dial tone, and soon i take the filter off and plug in the phone, it works just fine. I thought it was a bad filter so I exchanged filters and the phone will still not give a dial tone with either of the filters plugged in. I thought I might offer an idea or two on this aspect of your post. It sounds puzzling and unique.
I am wondering if the phone cord on that line is a little odd, and that the filters' contacts don't make contact somehow. Can you try another phone cord, or perhaps move that filter+phone combo to a different place for testing where it is using a different phone cord? |
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