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| reply to Matt
Re: Here here!
said by Matt  :(Ya, I'm bored today at work, sue me.)Anyway, I can't count the number of times a tech has helped someone in the BBR forums, instantly, where as it would have taken hours, if not days or weeks, through normal tech support channels. There are quite a few of them who provide help on this site. Cox Cable, Earthlink, DSL Extreme, and Covad do so, besides the ones listed in the article above. My hat is off to all of them. They get their fair share of public complaints from customers here. But the flip side of that is that the times they help solve someone's problem or answer someone's question here, they have an audience of fairly tech-savvy people seeing them do it. If they solved that same problem by phone or email, at most they would get is one "thank you". |
