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swiftymc
join:2004-02-15
Mansfield Center, CT | its a joke a friend of mine in michigan was part of this outage and he said the 1-800 # was acutally a busy signal
its ridiculous when someone becomes more accustom to outages then uptime | |
|  navalpatel
join:2003-07-28
Lubbock, TX
| Re: its a joke I wasn't a part of the outage and haven't had an outage in a long time. Comcast does a great job of keeping thier network up. Incidents like yesterdays do happen and they are unfortunate, but remember that its up the rest of the time...
A praise for Comcast - who could've imagined it?
On that note - they charge too much. Bleh. | |
| | Matsayz
Premium
join:2005-02-08
Tucson, AZ
| Re: its a joke dont praise them, they dont deserve it! its things like this that make me want to get my own t3 line plugged directly into my computer so i dont have to fuss with Comcrap. just wish i had the money, wait i pay just as much to comcast for the equivlent of a dial-up connection.....i will say i've found a few good techs that i always go back to when i have problems. but listen, i live in michigan and they are the only HSI that i can get, the DSL CO is toooo far away and theres no other cable providers. comcast bought mediaOne years back and then they up'd the price! does anyone yet still know what happened yesterday? i dont even think the techs know! 40bucks for tv/net each......and they cant even keep me online for 24hours straight. | |
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TraumaJunkie
Premium
join:2004-03-05
Knoxville, TN
| Re: its a joke said by Matsayz  :dont praise them, they dont deserve it! its things like this that make me want to get my own t3 line plugged directly into my computer so i dont have to fuss with Comcrap. just wish i had the money, wait i pay just as much to comcast for the equivlent of a dial-up connection.....i will say i've found a few good techs that i always go back to when i have problems. but listen, i live in michigan and they are the only HSI that i can get, the DSL CO is toooo far away and theres no other cable providers. comcast bought mediaOne years back and then they up'd the price! does anyone yet still know what happened yesterday? i dont even think the techs know! 40bucks for tv/net each......and they cant even keep me online for 24hours straight. Why don't you? If it makes more sense and economical value to you then go for it.
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I'm not really sure what I am doing, but I'm doing it anyway! | |
| | netmasta
join:2004-06-06
Randolph, MA | I'm in S. Shore MA and I didn't have any problems either. I have had slow access to some sites including Yahoo! though. | |
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ericwisnie
| if you are paying over 60 dollars for comcast internet and basic cable, you should call comcast immediately!! ask to talk to their retention department and tell them that you will switch to another service (sbc, directv, etc.) if they do not lower your price. This always works for me and its worth it to give it a try. | |
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scaredpoet
join:2001-03-26
Monmouth Junction, NJ
| Could be worse! When we first called tech support here, the exchange was so moronic it would have been hilarious if it weren't true:
Me: "Hi. We're having trouble with our internet connection. It looks like some sites aren't reachable, and we can't seem to ping the DNS server."
Tech: "Okay, sir. that sounds more like a Microsoft Internet Explorer problem. If you like, I can give you the number to Microsoft tech support and you can contact them."
Me: "Uhh, no, see, for starters, I don't use Microsoft Internet Explorer. I'm using Firefox. And besides, if it was an IE problem, I'd still be able to reach your DNS server."
Tech: "Sir? This is a Microsoft problem, okay? You need to contact Microsoft tech support..."
Me: *shoot self* | |
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC
| Re: its a joke Typical Help Desk response from any larger ISP. Unless you somehow manage to BS your way past the entry level moronic script readers, you never get any real help. All they know how to do is read the script and point fingers at you or your computer.
Such tech support is exactly why this forum and some smaller ones like it are such a success, and get all the support they do.
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Best of luck
"Do, or Do not, there is no try!" Yoda
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Fatal Vector
@aol.com | Re: its a joke
Actually, what little problems I've had with my SBC DSL was handled very competently and in short order when I called. They knew what they were doing, except for one woman I got in india since it was after 5 PM local. | |
| | | | swiftymc
join:2004-02-15
Mansfield Center, CT
| said by scaredpoet :Could be worse! When we first called tech support here, the exchange was so moronic it would have been hilarious if it weren't true: Me: "Hi. We're having trouble with our internet connection. It looks like some sites aren't reachable, and we can't seem to ping the DNS server." Tech: "Okay, sir. that sounds more like a Microsoft Internet Explorer problem. If you like, I can give you the number to Microsoft tech support and you can contact them." Me: "Uhh, no, see, for starters, I don't use Microsoft Internet Explorer. I'm using Firefox. And besides, if it was an IE problem, I'd still be able to reach your DNS server." Tech: "Sir? This is a Microsoft problem, okay? You need to contact Microsoft tech support..." Me: *shoot self* Thats a common ISP response unfortinately 
One of these days I acutally will fly to lithuainia or where ever they keep these people now adays and kill them all | |
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Fatal Vector
@aol.com
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You are surprised? Comcast makes you wait 3 days or more around here for an appointment for a "Tech" to repair even the simplest cable problems. They dont care about you, regardless of what you say. Their "customer service" reps will simply sit and give you the chewing cud routine while they spout the corporate line. They are the only game in town, period and untill the government is forced to change it, they will remain so. The key, as allways is direct competition by a competitor installing their own infrastructure, such as Verizon. | |
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jrzygent
| Re: its a joke Comcast has an excellent service record here in Central NJ as it pertains to house calls. Sometimes if there is a problem in the morning they have had a truck here that day. Other times service is either next day or no more than a 2 day wait. Plus they schedule within two hour increments as I assume they do nationally? So you don't have to hang out all day wondering when they will be there.
As for phone support...it was better when @home ran the service as they did allow access to tier two techs quite easily.And those techs stayed with the problem till fixed. That ended once Comcast bought them...
BBR undeniably is the champion for support when used in it's literal meaning. | |
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